3T Hotel Hanoi

The staff are nice the room is clean

You'll get hungry as they are opening 5pm for food stalls

Good location . Clean room good stuff

The room is a little small and there's nothing in the tv to watch

we liked that we could sleep. despite the noise from outside. Good breakfast as well?Also the guys from the reception kept our luggage before checking in

not very clean and the room was pretty small

good service and people

breakfast, small room, noise, no window

The breakfast was scrumptious, we really enjoyed it. The location is great. It is walking distance from the train street and there are restaurants nearby.

There isn't enough space especially when you are travelling with luggage.

The hotel was very clean and tidy. They had a breakfast buffet and the room was cleaned everyday.

It’s a bit far from the Old Quarter. The room was way too small for 2 people. We could barely move around. And the hosts had poor knowledge about the neighborhood and tours in general. They were not very interactive. Also their USD exchange rate was pretty low compared to money exchange companies and few other hotels in the area.

Nice location, super helpful and friendly staff. Nice modern feel to the hotel. Great breakfast

Noisy bar across the street played loud music until 11pm but this isn't the fault of the hotel.Noticed a few ants around the hotelLighting was either a bit too bright or too dark.

Conveniently located in Hanoi, away from the noise of Old Quarter but easy to go to. The room size was enough for 2 persons and it was clean. There are also places to eat down the hotel.

It was a walkable distance to what we wanted to see. Good restaurants around us. Comfortable bed and good shower pressure.

Good location

The cleanliness of the room was not well done. We found hairs in the refrigerator and the glasses were dirty. Also when cleaning the next day, they didn't even remove the hairs from the bed. There was also dirt on the floor when the room was just delivered.

Just the location is at Old Quarter city center.

The staff and their manager is not genuine. They asked me to pay extra 3% card charges if u are using any card to pay at the properties. I agreed on that. After done my payment, the manager said the price is wrong while the staff are taking total price directly frim Booking.com apps + 3% charges. They argued among them and ask me to pay extra. when i asked why should i pay? they said there are extra charges while they dont want to tell me what is the extra charges for. I will not recommend this Hotel as the room also very small and the picture is not same. U can get better hotel and more comfortable instead.

The hotel is located at the edge of Old Quarter, so most attractions and on walking distance, since we didnt use any other transport there. The communication with them in person was good, a but less available they were on Booking. We got two small bottles of water, coffee and tea for free. They don't offer breakfast, but have some smootie options. We stayed one night longer than planned. There were no discounts, but we could have stayed in the same room.

For card payment they charge extra 3%, the payment via Booking is not possible.

Cozy rooms and friendly staff. Kevin was excellent. He went above and beyond. Great location. Walking distance to the various Hanoi attractions. Many cafes nearby.

Lovely and kind receptionist, Kevin was a lovely man and helped me instantly. Connected to whatsapp so we had more instant communication between one another. Great job he did. place was clean and lovely. Strong shower always helps.

I was told I could pay with card as I had lost my wallet of which at check out was not available despite being told otherwise, which really put me in an awful position as I needed to get to the airport within a reasonable time so my girlfriend had to go get cash in a hurry. I did not appreciate this. Housekeeping came at an awkward time, and when I requested for it to be done when we left the hotel 40 mins later they never came to do it despite texting and talking to the receptionist. Other than that it was a lovely stay

The hotel staff were amazing, they could not have been friendlier and the coffee/tea service is great!

You can't pay on card which they don't tell you, you have to get cash out so at 10pm once we arrived we were running round Hanoi trying to find at ATM. The room was tiny, we are budget backpackers and even we struggled. The road it is in is a main A-road and manic, so hard to get taxis from etc. The wifi was rubbish, couldn't get it in the room and the bed sheets and towels were dirty.

the location is excellent for the sights in the old quarter. Rooms and bathrooms are clean and pleasant.

You couldn't pay by card in the hotel. that was very unpleasant. especially because the hotel advertises card payment.

Good location, comfy bed and a great shower

Room did get hot even with air con and fan but apart from that no issues

Good

when I entered the room they told me that tea, coffee and water were free, when I was leaving, she accused me of eating noodles and drinking water and not paying. This is not fair or correct of them, there were no noodles in the room, and they gave me a room without a window, which was not stated on the booking com and I did not got drunk, I can only say that the staff at the reception is very kind and to be praised. The cleanliness of the room is superficial, when I entered the room I found leftover food and open water from previous guests in the refrigerator

Generally it's good hotel 10min walk to old quarter.Hot water always, comfortable bed.We had to wait for our fly so the staff let us leave our bags in the hotel for 5 hours.

Staff had very poor english, room very small it was more like for one person not for a couple.Window cannot be opened.

The room was on the smaller side but was clean, comfy and had everything you needed. The Smart TV was good with a few English channels. Shower room was very good with hot water and good pressure. All staff were friendly and they stored our bags as we arrived early.

The wifi wasn’t good and kept cutting out during our stay, however we were on the 5th floor. They cleaned our room on the second day took the old towels away but did not give us new ones. Upon checkout they had to inspect the room before we left. The room provided two bottles of water on the desk and two in the fridge, we assumed these were to have as every other hotel we had been in had provided water every day whilst there, however we were told that two of the bottles we had to pay for which came to 36k. Not the biggest amount we know, but thought it was strange.