Oriental Suites Hotel & Spa

Hotel is located in the center of the old town.Easy to access the main shopping area and night market is right outside the hotel.

Hotel is in poor condition , elevator smells terrible.Room shower is over a round bathtub and water goes everywhere.Breakfast buffet is poor and not clean.Staff is nice but not very helpful at all.We booked this hotel for the 2 bedroom suite and when we arrived we were told that the room was not available and they had to give us a smaller single room. For the price they charge you can get much nicer hotels in the area . Wouldn’t recommend it at all.

Well located to points of interest…quiet…beds were comfortable and the staff was very friendly

Excellent location in Old Quarter. Staff are very nice.

For to bathroom didn’t close correctly.

The hotel was Wonderfull, the staff were first class, they couldn’t do enough to help you. The breakfast was plentiful and well organised. The only problem we experienced was the location of the hotel and due to the street market the area is very busy and the traffic is nearly at a standstill !!! We arrived at the train station and booked a Grab taxi we waited 10mins and they cancelled. We then tried to book a normal taxi but they refused to take us to the hotel location due to the heavy traffic congestion. So we had to walk 5k with all our luggage through the traffic ? the next morning we needed a taxi back to the station and the Grab service cancelled again due to traffic around that area. Not the hotels fault !!!!

The location of this hotel is great; in the heart of the action and markets and very close to the Lake. The staff were friendly and very willing to assist in any way. The spa was very good and the girls there were lovely. I liked that my room had a balcony and there was a roof top area as well.

The breakfasts at the hotel were good but lacked range and food was often cold. There is an a la carte option which is nice but eggs benedict came out cold and were barely cooked. The sliding door to my room balcony was very hard to slide and when a couple of screws fell out and then a piece of the door itself there was no repair done. The beds are hard and in my room the shower was over the bath and very high to climb into with no safety rail. There is a rooftop area which is a nice option to view the city but there were only 3 chairs there and one of them had the metal seat all ripped and it was a bit dangerous. All that said I still did enjoy my stay at this hotel.

Poor

Very small, tight space, dark, lots of road noise

It is located right in the center of Old Town, near the lake. All the tourists attractions are within walking distance and there are plenty of restaurants, cafe, money exchange nearby. If you are into shopping there are plenty of shops in same street and within walking distance. This hotel has a lift so don’t stress walking through the stairs. There is a spa at the top floor which offers amazing service (recommended). Room was spacious and comfortable with almost all the amenities available, bathroom was equipped with a good shower with all sanitary kits. I booked for just one night and ended up staying for my entire stay at Hanoi for 4 nights. Pro Tip: If you happen to visit during weekend, the street in front of the hotel turns into the Night Market where you get a great deals for quality products.

WiFi connectivity requires improvement as it gets disconnected sometimes automatically.

Superb hotel. We enjoyed the stay. Rooms were clean and well maintained.Bathroom was spacious.Staff is extremely helpful. Each staff who interacted was extraordinary.The location is great. Right in the night market street that was so convenient to explore shopping. We literally shopped till we dropped.

The bathrooms had a strange stale smell. Something is not right in the drainage system.The breakfast is very limited. But the service from staff is exceptional. They are ready to serve and help.

They had an elevator! Mattress was hard but they added a foam topper which helped. Nice spa on the 8th floor. Breakfast buffet was good.

REALLY loud street noises every day until 10pm - but that's the old quarter. Bring your earplugs!

Great location and sweet staff

One coffee sachet for 2 people ☹️

Location was good

AC was not working properly Mosquitoes were there in the roomSPA experience was quiet below average

Our stay at oriental Suites Hotel & Spa was great.The rooms were comfortable and clean.The staff were warm and friendly and extended all courtesies to ensure that our stay was enjoyable.The hotels proximity to the local market made it possible for us to explore.I highly recommend the hotel.

It was best location, picked us from airport Mrs Hannah was very good she was in contact with for pick & helped us too much , & we were glade to see all the reception staff but Jade & Zoe always has smile on their face. Very well comed every time when we need help etc Thanks and hope to visit again next year same time

Wonderful hotel. Located right in the center of the town, many restaurant and shops nearby. The staff are extremely helpful and welcoming. We booked package tour in Halong, Ninh Binh and Sapa with the manager Hannah and it’s excellent quality. Highly recommend it to everyone

The Oriental Suites Hotel provides an exceptional experience for its guests with its blend of modern luxury and traditional charm. The rooms are elegantly decorated with high-quality furnishings, ensuring comfort and relaxation. The staff is incredibly attentive and friendly, always ready to assist with a warm smile. Additionally, the hotel's prime location offers convenient access to local attractions, making it an ideal choice for travelers looking to explore the area. Every detail, from the beautifully maintained facilities to the exquisite cuisine, reflects the hotel's commitment to excellence.

The Oriental Suites Hotel creates an unforgettable experience with its fusion of modern elegance and traditional beauty. The rooms are tastefully appointed, providing an inviting space for relaxation and comfort. The staff's attentiveness and friendliness make every guest feel welcome and valued. The hotel's excellent location offers easy access to major attractions, perfect for those wanting to explore. Impeccable facilities further underscore the hotel's commitment to top-notch service.

The Oriental Suites Hotel offers an unparalleled experience for its guests, seamlessly merging contemporary elegance with timeless tradition. Each room is tastefully adorned with luxurious furnishings, providing an oasis of comfort and tranquility. The staff stands out for their exceptional attentiveness and friendliness, always ready to offer assistance with a genuine smile. Moreover, the hotel’s strategic location grants easy access to major attractions, making it an excellent choice for tourists eager to discover the area. From the meticulously maintained facilities to the gourmet dining options, every aspect of the hotel exemplifies its dedication to excellence.Adding to the allure of the Oriental Suites Hotel is its world-class spa, a sanctuary of rejuvenation and relaxation. Guests can indulge in a variety of treatments designed to soothe the body and mind, from invigorating massages to revitalizing facials. The spa's tranquil ambiance, combined with the expertise of the professional therapists, ensures a deeply restorative experience. With its comprehensive wellness offerings, the spa at the Oriental Suites Hotel provides the perfect escape for those seeking to unwind and recharge, enhancing the overall luxury experience.Furthermore, we extend our heartfelt thanks to the tour sales team at the Oriental Suites Hotel. Their service in arranging tours was impeccable, characterized by exceptional attentiveness and care. Each tour was organized with precision, ensuring a smooth and enjoyable experience. The recommendations were well thought out, providing an enriching exploration of the local area. Booking tours through the hotel was incredibly convenient and added significant value to our stay. Their dedication and professionalism made our trip truly memorable, and we highly recommend their services to future guests.

Fantastic Stay at Oriental Suites Hotel & SpaI recently had the pleasure of staying at the Oriental Suites Hotel & Spa in Hanoi, and I must say, it exceeded all of my expectations. The room rate was incredibly reasonable, especially given the hotel's prime location and the quality of the accommodations. My room was spacious, elegantly appointed, and spotlessly clean. But what really sets this hotel apart is the exceptional service. The concierge, Ms. Hanna, went above and beyond to ensure my stay was truly memorable. She provided invaluable recommendations on local attractions and restaurants, and even arranged for a private car to take me sightseeing. And Evelyn, the front desk manager, was a true professional and the epitome of hospitality. She greeted me with a warm smile every time I passed through the lobby, and was always available to answer my questions or offer helpful suggestions.Overall, I cannot recommend the Oriental Suites Hotel & Spa highly enough. If you're looking for a luxurious yet affordable hotel experience in Hanoi, look no further. I will definitely be returning on my next visit to the city.

Nothing!!!

Good job, guy. Esp Hannah at the front desk. They helped me a lot for the direction and the tour ????

The Oriental Suites Hotel provides a superb experience, seamlessly blending contemporary luxury with traditional elegance. The rooms are luxuriously furnished, offering a relaxing and comfortable environment. The staff’s exceptional attentiveness and friendliness ensure every guest feels special and well-taken care of.