Hanoi Prime Center Hotel

great staff, very helpful.

more bathroom space. overall everything work and was as described. I enjoyed the stay

Loved the location of the hotel as it is on a quiet alleyway in the Old Town of Hanoi. This made it a good base to explore Hanoi as we were able to walk everywhere. The staff were also very helpful.

The hotel room was basic and looking very tired. We booked a 'Deluxe Suite', which was smaller than we expected. Also the photos must have been taken when the hotel was new, as the room is not as pristine as on booking.com

Location, staff was friendly and helpful, value for money

The room was small and dirty, water heater system was faulty, water was boiling hot and we felt like soft-boiled eggs.

The staff were decent

The pictures of the rooms online did not reflect the rooms we actually received. The aircon was leaking water and dripping onto our suitcases. The room was more dirty and smelly than we expected. The toilet and shower area was not clean. The shower water pressure was extremely weak. When showering, water was flooding from the shower area and into the toilet area.

It's very well situated in the heart of Hanoi.

The staff is quite inflexible and the room felt a bit dirty.

Location

Shower room terrible and sting on shower head. They over charge 5% paid with credit card.

The location was perfect inside the Old Quarter, you can find lots of cafe and restaurants around and visit Hanoi just by walking. The beds were comfortable and there was an elevator.

We had a window in our room but it was directly against a wall so we didn’t have a lot of light…

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Do not expect what you see in the pictures, the rooms are old and not maintained. We spoke to the receptionist raising our concerns about the comfort and the cleanliness, they offered another room but still the same situation. We asked for a refund, not possible. We were advised to speak to the manager but that person never appeared or send a message, we had to stay with no other choice. Poor service.

Good location near to many local eateries in town center. It is also 10 mins walk to the new attraction, rail street whereby cafe is located very near to the rail track.Receptionists are very helpful.

Unfortunately the room does not includes breakfast but you can easily find local restaurant and eateries nearby.

Great location for exploring the old quarter. Handy to have a fridge in the room for keeping water cold. Lift access made it easy to get everything up to our room.

Could have been cleaner. Nothing majorly dirty just not a high level of clean feel. Could have had a fan to help circulate the Aircon as it was around the corner from the beds.

None. Everything was terrible.

Everything. The room given is nothing like in the images. The bathrooms were dirty. Wifi was terrible. AC is weak as hell. We checked out the next morning. DO NOT BE DECEIVED by the advertised price, location and pictures. Do better elsewhere.

The staff were very friendly and helpful. The location was walkable to the biggest night market. There were many food places around the hotel. It was very good for value.

The room was a little different from my impression through the pictures.

The room is clean and comfortable. The staffs are also accommodating. The location is near the city attractions in the Old quarter of Hanoi. A budget friendly hotel that won't disappoint you.

Nothing to say

My room is no window even booked a room with window, unclean and smelly. Breakfast is very bad. Not recommend

My room is no window even booked a room with window, unclean and smelly. Breakfast is very bad. Not recommend

Nice staff

Not clean, pictures on booking are not realistic, expensive for what u actually get

Location was alright

Pictures were nothing like the real room. 9.0 on booking is an absolute scam. In reality, the room was in awful shape with the sockets hanging from the wall, the floor tearing up and with a rock solid bed. The cleaning was non-existent with the bathroom being too dirty to be comfortably used. Shower was not cleaned in ages, with hair and grime everywhere. Totally do not recommend to stay here. The owner persuaded us not to leave a review, but we will not let anyone fall for the same lie.

it was okay, the staff tried to accommodate us when we asked for recommendations

it seemed like the toilet wasnt cleaned enough when we got there, and the building is either old or unfinished

Nice and fine for a few nights. Thought it was bad that is wans't right in the center of Old Town, but after moving to Old Town I would have preferred to stay a little outside.

Does not look like the pictures, but is still fine.

Location

Unclean, smelly toilets.

Nothing- rooms were very dirty, we didn’t get the rooms we had booked

We were given different rooms than we booked online as there was ‘electrical problems’ with the one we had booked. Since then, I have read that numerous other people have also been told this. Definitely a scam! We had no external window in our room, both rooms were very dirty, the lock on bedroom door didn’t work. The staff offered to help write our review on booking.com as we were leaving. Do not stay here! It was really bad !!