Love St - Hanoi Hotel

value is only worth 3 stars or below at most at this price compare with all other cities in Vietnam

breakfast served leftover same everyday, room is tiny, price very high compare with other 4 stars hotel , this is only 3 stars hotel with expensive price, service is disappointed

The rooms are good, as is te location, but the main issue is cleaning. My bathroom was not clean - clearly not cleaned from the previous customer. And that is a big issue. Additionally, the breakfast ara is a huge missed opportunity - with the beautiful view but really poor on higiene. I gave up when I saw the kitchen and the dining area.

Lack of cleaning overall.

The room is clean, nice and cozy and the reception is very nice.

The cleaning things is so early and made some noise in the morning around 6.00 am, if you want to wake up late maybe not good.

Staff was kind, bed was comfortable.

Location is in a very inconvenient place, breakfast has only a soup and sandwich. a bit overrated

Room and location was great. Lake Tay Ho is just 5 mins away with restaurants located nearby.Breakfast was simple.

You can hear everything from the corridoor.

A hotel with very bad service. The rooms were not cleaned. Breakfast was included, but breakfast was not provided. Do not go to this hotel at all.

For the price, it’s unbeatable. We couldn’t stand the noise of the old quarter so this was a perfect and quiet location for us, just a 10 min scoot away from central. The bed was super comfy, breakfast was simple but over all, everything was exactly what we wanted. Thank you!

The room was comfortable and well-equipped. The reception staff were friendly. Great location for exploring Tay Ho

The hotel is SO noisy - we didn't get to sleep until nearly 3am due to the constant dinging of the lift, and hearing everything from the rooms around us. You can hear your neighbours talking, showering, peeing etc. as if it's in your own room

Best cost and location.Amazing landscaping from terrace on 8th floor.Standard Vietnamese cleaning.Breakfast was instant noodle, instant coffee, yogurt and bread.

Bad

In my case, when I stay in Hotel, How clean on bed is very important.but, this hotel's Bed cleaning condition was terrible.Pillow cover had Red lipstick's kiss mark and bed cover also was crumpled, dirty and remained many women's long hair.I guess maybe 100% reused pillow and bed cover without washing.I scheduled 1stay at here but, I can not stay more at here like discusting cleaning condition's bed.so, I stayed just 2hours and I did Check out.I hope, please cleaning well before recieving check in Guest.The Terrible condition of the bed cleaning made me feel like I had no intention of changing rooms or even asking for them to be cleaned again.Choose to just escape was best.

Great hotel, location, price and value for money. Brian, who works at reception, will go above and beyond to make your stay as comfortable as possible. Really friendly and helpful guy.

nice , new and clean hotel with elevator

in the area just for sleeping, no restaurants and attractions around

I had such a fantastic time at this place! Right from the start, the staff made me feel incredibly welcome. The rooms were impressively clean and spacious, with a super comfy bed that made it easy to relax. Plus, the location couldn't be better—it was perfect for exploring the area or just kicking back and unwinding.The service was outstanding; everyone was so attentive and friendly. I genuinely recommend this spot for both short getaways and longer stays. I’m already looking forward to my next visit!

I had an amazing experience at this hotel! In particular, a guy called Thong was extremely helpful with all of my requests and made my stay even more comfortable. His English speaking skills and attention to detail were beyond any other hotel receptionist that I have experienced in Vietnam.

Breakfast was fine

The was first place we stayed in Vietnam for our elopement wedding. We checked out a full night early (we were not offered a refund. But we also didn’t ask for one. We just wanted to get out of there).There were a few things that were piling up then eventually led us to leaving (explained more below). The final straw was the response that I’ve attached photos of.We stayed across from a family who very loud (screaming and yelling from 5am and late at night). I checked the hotel availability on booking.com and saw that they had the same room available for the upcoming night, so reached out to see if we could switch rooms. The response I got was “Good morning please take a nap” which was… shocking. They then backtracked and I could never really get an answer as to who I was speaking to, which to be fair, could have been more of a language barrier issue. But regardless, not okay.When we checked out they asked “why so early?” And I just said that we wanted a change of scenery. It was late and didn’t want to deal with them when one of the staff had been so blatantly rude. Not worth our time.Other than that, we tried to go to the restaurant one night and they said that we “needed to make a reservation” and they had no room. It was a bunch of drunk obnoxious men.The pictures they have posted of the restaurant patio area are not accurate. I don’t know if it’s a completely different place they took pictures of or if they had staged it for the pictures, but in reality it is a dump. I wish I had taken pictures of it to show.Music is very loud at night from their patio.After the interaction with whoever I talked to, I looked closer at reviews and it’s clear a lot of them are fake. If your considering staying here I would filter by lowest reviews as well so you can see what some others have said. There was some weird things that happened here also that make me think that this hotel is pretty shady (staff, condoms in lobby, drunk men etc).

Clean bedroom, good parking

Breakfast not as pictured on booking. a bit disappointed with breakfast. Need to improve bathroom drainage, should improve breakfast variety

New, fresh

GPS show 200 meter from hotel, fix it

The property looks like it has been renovated. The rooms are nice and clean.

My main complaint was the smell. It’s started off smelling like sewer and smoke, but then there was a perfume machine plugged in the hallway and the overpowering smell of perfume took over, it was worse than the sewer smell. There was also music playing loudly through the speaker system until late evening. I wouldn’t stay here again.

All was good. Friendly stuff, clean rooms, very quite

Breakfast was odd - the choice was like lunch, not the breakfast. The rooms were really small, but that didn't make our stay uncomfortable.

Where to start to review a place we almost called home in Hanoi. Let's start by the staff who was so nice and helpful. We stayed several times in Love St Hotel. Every time we had to pass by Hanoi duing our trip in Vietnam we came back to Love St every time. Westlake district is much more peaceful than more central location and Love st is so peaceful and comfy. The staff is discrete and adorable. Some of them speak real good english and always listened to our needs. The rooftop is really nice to have breakfast in the morning or chill out at night. Rooms are really well equiped (desk, big closet, very nice shower), and if you need extra towels or basic hygiene kits you can find plenty right next to the elevator. Beds are the bests i slept in Vietnam hotel's, Huge pillows, not too soft not too hard. Rooms are sound and heat proof. The surroundings are great to chill in the big "Tent" café 100m away and if you walk a bit further you can find convenient stores and many many different restaurants (vietnamese, egyptian, turkish, korea grill anything !)

It's a tiny detail but Laundry service is a little expencive 80vnd/kg. The hallway can be noisy sometimes if other guests are not careful.