Quest Suva

The staff were all friendly and and helpful. They made sure your stay in Quest Suva was worthwhile. The hotel is very safe and in the heart of Suva, walking distance to town and stores. I had a wonderful experience at Quest Suva for 5 nights and 6 days.

Everything was good, except no stove.

Location was convenient, also safe parking, getting your laundry done

Their was no tea cups and plates in our room

I love the location! The staffs were friendly and trustworthy. I didn’t feel the need to use their safe box. Securities are on the clock 24hours. I will definitely stay here again.

Although if you are on a vacation then no need to watch tv, but I will highly encourage to have better channels or movie options available. Since my booking was done in US I wish they have better options to get hold of the hotel.

Excellent staff and customer service. Cleanliness takes the crown. Pure white, soft towels and the best pillows and bed adds to the most comfy and relaxing feeling. House keepers takes pride in their work which demonstrates the cleanliness of the rooms.

Just the renovation noise but the friendliness of staff and comfy rooms over-rides any impacts.

Loved the cleanliness. Great central location. Certainly appreciated its privacy and security it's offers, albeit being in the middle of the city.

In town central. Close to everything you need in Suva.

location staffs

still building

Staff were very attentive and friendly. They managed to keep an item I forgot in the room safe for me to pick up on my next trip to Suva. I got home 4 hours later and when I called the receptionist she advised that she had the item already with her and will keep it safe for me to pick up. Thank you.

No cutting board so used the kitchen counter top to cut my vegies, fruits and meat. Coffee plunger broken so couldn't make coffee, No wettex to wipe down counter top after using the kitchen to prep meals so used tissues I got from ther bathroom, 1 tiny cooking pot fit for 1 person only used it as my frying pan, soup pan, saute pan, all in 1 pan. Was hoping for a frying pan but advised that they do not supply, so much for self-contained. No dish rack so opened dishwashing machine and used it as my dish rack after washing very little items that I used.

clean units with good accommodations. good location security is great.

washer and dryers always busy with housekeeping doing laundry. suva shuts down at 6 so it’s dead around hotel.

Location

Shower leaked. Housekeeping always late. No hand towels

Passable

Room service was late in the day. Could not rest Water pressure very lowHot water minimalFloor not vacuumed properlyFloor not mopped properly Were short on linens. Had to remind multiple of times that there were 2 individuals not just 1. Had to wait for clean linens with nil spare. Facility informed they had no spare was awaiting for clean linens to arrive from laundry off campus with nil arrival time expected

Location and room was really good

Parking is a bit bad and there was no one to open the gate for the car to pass the parking area.

Very friendly staff! Nice rooms!

The legs if the chairs are misding the rubber at the end, so it is steel against stone, shich gives creepy sounds. Also many insistive beggars and drug users at the entrance. Not a good place to go out after sunset.

Location

Smelling- room hygiene

Nice and central. New and clean !! Good parking garage. Friendly staff !!

I wasn't informed about the possibility of breakfast.

When I initially arrived, there was discrepancies about my expectations for and what the property incorrectly described in its marketing materials as appliances associated with a "kitchenette" specifically a functioning stovetop in a Studio apartment. After I pointed out these inconsistencies, including pulling information directly from the hotel's website, the local site management relocated me to another completely satisfactory room, a Studio Executive apartment, that met my expectations. The receptionist staff were friendly and professional to my requests for information about the area. I very much appreciated the day manager generously offered to drive me to an important appointment when a taxi the hotel had ordered for me failed to appear on time. I know this was an exceptional circumstance, but really appreciated this extra attention to client service.

As noted above, the hotel management and website team should make sure that they are explicit and consistent on their website and other marketing materials about the differences of what kitchen appliances are available in each of their respective rooms options.

Location.Cleanliness Helpful staff

Location - close to shopping, heritage sites, museum, etc.Staff - Friendly and helpful.View of Suva Port.

Nice spacious room. Very comfortable. I used the laundry and was very impressed that there was also washing powder available for free. Great central location with convenient parking for my rental car. Small kitchenette with small fridge and microwave etc, which was very useful. So too was the iron and ironing board in my room, and room safe.

How to get into the car park was not communicated well at the time of booking. The batteries in my tv remote were flat, but I decided not to get them replaced as had other thing to do than watch tv. No hand towel in my room. A lot of homeless men very close outside the hotel which, as a solo female traveller, made me feel uneasy about leaving the hotel for a walk. No complimentary bottled water.

Very good

Check out process very slow. Issue related to payment apparently because Booking.com had not processed it within the correct time period.