The Reef House Adults Retreat

The ambiance

Everything closes very early

the mineral pool, the food was nice, spacious room with large deck area

some of the staff were slightly arrogant and pre-occupied

The facilities and staff were amazing. Location ideal. Great short break.

The only thing I could say was the tiles get a little slippery on the balcony when wet and raining and there is no cover from rooms to restaurant if raining.

Excellent position right across the road from the beach. Also excellent food and a restaurant looking out towards the ocean. Very comfortable bed. Lovely heated swimming pool with waiter service.

Room was quite small and had a huge spa bath taking up a lot of space

Great other than the above

The water feature continues all night and results in excessive noise. The lighting from outside permeates through the slats and is bright all night.

Loved everything about this hotel! The staff are incredible. They are so friendly and make you feel at home. The pool is fantastic and could always get a lounge chair to lie on at any time of day. The breakfast was probably the best hotel breakfast I've ever had and the lunch and dinner is also the best in Palm Cove. The signature inclusions were also a fantastic touch including the sunrise yoga (which is between the palms!), the sorbet by the pool and the canapes and punch at 5pm. They think of everything!!

Loved everything about this hotel. Nothing to complain about.

Great attention to detail and service. Poolside butler and sorbet. Amazing a la carte breakfast with a view.

Could do with some shad over the pool

Very clean Staff and Management were excellent. Nothing was too much trouble.

Can’t believe that I’m saying this, but the pool was too warm.

Service and friendliness of staff. Restaurant location and quality of food. Warm pool and spa. Cocktail making class. Quality bikes for use.

Great added extras, e.g. cocktail making, wine tasting and wonderful staff who genuinely wanted you to get the best from your stay. Lovely view from the beach facing room.

The food was average and in some cases poor, it was over priced for what it was. It was also a bit scruffy, claims to be the second best luxury hotel in Australia but large stains on the carpet when you go in doesn't set a great first impression, also the bedroom didn't feel particulary clean.

I loved Cedric and Michelle, no request was too much and all requests were met with a genuine desire to create a perfect experience. I loved that the wait staff were willing to learn how to make my daughters coffee, despite it being a little obscure. I also really enjoyed that The Reef House is adults only, the location is perfect.

I was quite disappointed to arrive and not have our bags taken to the room. In fact, staff watched my partner make three trips without an offer of a porter. I understand this to be very unusual and all across the week, this small thing was more than rectified.

Breakfast adequate but fruit not ripe and therefore inedible . Insufficient staff so a second coffee not possible and left and went to a cafe nearby.

Insufficient staff. The resort looks tired with rotting stairs on the outdoor staircases and deteriorating and unravelling cane on chairs outside our room.

the breakfast was delicious, I enjoyed the granola bowl every morning. The location was great, across from the ocean and the sunday market was a bonus. The pools were beautiful and never over crowded. The laundry room was easy to use and the staff were extremely helpful, polite, and went above and beyond to make my stay comfortable.

At least one other meal to be included for what the cost of the stay was. My shower stall door was a bit outdated, but I'm really reaching to think of something I didn't like, as this stay was great.

Staff really looked after us. Located right across the road from the beach. Excellent restaurant with view over the water.

The Reef House is in a fabulous location on Palm Beach and our stay included some lovely extras like afternoon canapés and free bike hire

Included in the relatively high daily tariff are a series of special inclusions like wine tasting and cocktail making - that’s if you can book into one. despite seeking to book into both classes on our arrival for a 7 night stay we were told no places were available! Even though we asked to go on the waiting list we were never during our stay of a vacancy - it was only when we complained to a fellow guest at the pool one day who was going to a cocktail class that afternoon that we managed to ‘jag’ access to the cocktail making class because they told the bar tender running the course about our situation. We stayed in a beachfront apartment where the floor wasn’t cleaned for our entire stay, where the spa towels were never replaced and where the shower leaked all over the floor such that you could not use the toilet until it drained away.

The staff were approachable, helpful and friendly. Complimentary sorbet around the pool , punch and canopies in the bar daily were such an unexpected surprise as were the chocolates and bubbles on arrival. Our holiday was the highlight of the last couple of years. We escaped unseasonal cold, rainy Sydney for 33 degree days and sunshine. We are definitely rebooking !

Nothing really

Fantastic service, beautiful interior, amazing views, great restaurant and relaxing atmosphere.

brilliant location and one of the best spots in Palm Cove to breakfast and dine with a stunning outlook. They cater to your every need and then some. Service is impeccable. Daily canap

dinner was a 2 course meal which was beautiful but for us too much food.

lovely, comfortable bed, very clean

wait staff not helpful in restaurant not enough sun loungers around pool staff sneaky holding for other guests???

Staff were generally helpful. However, on Sunday, 6 August at sunset, there was a ‘blackout’ in the resort for about 3 hours. No one communicated with us at all. we were literally “left in the dark”.

Despite booking many months in advance, calling ahead and paying an expensive room rate over $600 per night, we didn’t get the room we requested, close the pool, and it was much smaller than rooms we had stayed in at the property in the past. When I requested a room near the pool, I was told “you have a swing lounge on the verandah instead.” We were near the noisy kitchen. Additionally, on each and every day of our stay, all day, building works (drilling and hammering) were being performed on the roof and eaves across from our room, so the swing and the verandah were not features we could use. The bathroom was very small. I felt that our booking through your website was not important to Reef House.