The Reef Retreat Palm Cove

Our room had an exterior porch that overlooked a center courtyard which was very wooded and green with a pool in the middle. It was quite private. It looked like most of the other rooms were similar.

The pool and spa Bed Location Ceiling fans

The unit was very neat and comfortable

I was staying with my assistance dog and was approached by an aggressive staff member, I explained that it was an assistance dog, showed him my dogs ID, he replied "Get out of my face" I spoke to front counter who didn't seem to care, I checked out as I didn't feel comfortable, asked for a refund for the remaining night and was refused, don't stay if you have an assistance animal or a member of your family who may not cope with aggression.

The Unit is great, spacious, clean, well-located, well-equipped. The staff member we saw at reception great and friendly.

The staff member that came in the unit at 10:05am on check out day was plain rude. We were here for a big race and I had just packed up my bike and it took me a few minutes longer than expected. I had to listen to a "checkout is at 10am no exception, you have 5 minutes". It was just unnecessary. I was clearly packed and on my way out...?

The rooms were nice

The pool was dirty, the chemicals were out. My daughter ended up with severe burning and irritation of her eyes after only one swim.

Great location, short walk to the beach and many cafe and restaurant. Great pool area. Good size apartment with good lounge and verandah. Lovely leafy pool area that was perfect on the hot summer days.

Property staff were very nice and helpful to me but I was disappointed with their lack of assistance to a foreign visitor who was having difficulties finding their appt.

Lovely setting with a nice pool area and great location. Nice spa bath and I liked the little outdoor kitchen and sitting area (but not everyone would like this especially if bugs were around). Peaceful setting, not a party place. Nice BBQ area. Really close to the beach and everything you need.

Providing more than one bin bag for a five day stay and salt and pepper for the kitchen would be nice touch. We loved the outdoor kitchen and dining area but some people would not especially as it wasnt lockable. Walls are thin and you could hear everything from neighbours and those above. The maintenance guy using a super loud leaf blower for about an hour outside your window every day.

Just back from the beach, walking distance from the main centre of Palm Cove with all the comforts of home.

The layout of the room did not have a private toilet.

Close to restaurants quiet position. Very neat and tidy. Felt like you were in the rainforest.

Location was greatChecking in and out was easy as ?Great room with everything that you would needPool and BBQ/outside sitting area was just lovely had a very relaxed atmosphere Staff friendly and helpful

Absolutely nothing

The spacious apartment. The pool area. The location.

Cozy and comfy Retreat tucked away in its own little Oasis. Great location with a short stroll to the beach and main esplanade. Loved it.

It was easy walking distance to everything. It had beautiful facilities. Was nice and quiet would stay there again for sure.

Privacy away from the main streets and wind . The trees were beautiful and the pool was beautiful. Also very close to everything.

Staying for 4 nights it would have been better to have a change of towels

Location was perfect, slightly away from the main street but close enough to access everything within a 2-3 minute walk.

The rooms are not very sound proof.

Nice and quiet. Great location, just a short stroll to the beach and restaurants.

No elevator so be sure to book a room based on your groups physical capabilities. I had the 3rd floor which was a lot of stairs, especially with luggage.

This place is very central, yet quiet. We love the tree house feel and the fantastic Melaleuca trees that provide relief from the heat. Staff and managers are all helpful and pleasant. Note: we have stayed before and look forward to coming again.

We loved it . If you have limited mobility, ask for ground floor units as no lifts.

Perfect location, near the beach, very clean apartment and the staff were very friendly.

Great location. Close to the beach and restaurants. Off street parking was also available. Grounds were well maintained and staff were very helpful.

Resort would benefit from being refurbished. Looks and feels old. No dining table.

well appointed room, great balcony, very helpful staff

I liked everything about this place