Avid Hotels Fresnillo By IHG

Rooms are very clean, hot water 24 hours

Hotel exceeded expectations

The Hotel was wonderful. Super clean, very friendly staff and great beds and bathroom.

Nothing bad to say.

It was close to everything and everyone we needed to see.

The ice machine didn’t work and only one elevator worked.

I liked picture window in the room and the huge tv! The bathroom was nice too and I liked the cute efficiency style of the room.Also the lobby was amazing. And so was the security to get upstairs in elevator.

I did not like the location- the neighborhood was rough and I worried about the contents of my vehicle at night. Parking didn’t seem that secure, really. Also, I found the air conditioner/temperature in room difficult to control, and bed was a bit soft— not as firm as I’d like. Shower didn’t drain well. Staff at check in seemed snooty. Not all that friendly. I was shocked that I had to pay for drinking water first time on this trip traveling all the way from top to bottom of country. Breakfast was sad. Come on.

Good location, pretty building

We booked the hotel after a 13 hour day of driving and when we checked in the a/c didn’t work. Waited and sweated there for 2 hours and no one came to help us. Eventually after 4 times walking down and asking for help they told us it didn’t work they knew all along that it didn’t. Room had no windows to open there was no way we could sleep in there. So they said they could book a diff hotel for us. But it was a tiny little ugly motel. I asked for some money back. But they said no they could not give us anything back. Very inconsiderate. I sent them another email later asking for some money Back but never gave a reply even.

How clean, friendly and just exceptional stay. Love the location and the restaurants around it. Is our go to hotel every time we visit Zacatecas. Just love it.

Overall a nice hotel !

I had a bad experience because of another guest not liking music on the tv but the staff where nice and moved me to another room. I know maybe the rooms where to close to each other and you could hear everything on the other side

Great location beautiful place friendly staff

Needs improvement in supplies in room didn’t have an iron but had ironing board didn’t have ice buckets or cups and didn’t have toilet paper

Locations, cleanness, smartTV

So far everything good.

Clean and organized

Excelente Cafe..have la diferencia

Nice place overall

It can have more facilities in the room

Room was nice, very slow checkin.

The service and courtesy was great.

Only there for one night, everything was good for that.

The breakfast was wonderful!

Very good

Very nice

Comfortable

Service

It was very good stay