Tesoro Ixtapa Beach Resort

The location was the only thing I liked about the hotel. It was dirty filthy didn't stay more than an hour. Do not book this hotel.

Didn't like anything about the hotel stay away food looks terrible. It was dirty elevators, mold in the ceiling sheets nasty not white mold in the bathroom dirty stay away don't rent this hotel.

The service was very good.

It had black spots (mold?) on the hallway ceilings and the bathroom. There seemed to be an inordinate amount of "day pass" guests that clogged things up a little.

Location, stuff, service, attention everything was good

Definitely the Hotel needs lots of updates

Staff was friendly and kindly. The room was clean every day.

They couldn't speak English, so I had communication issues sometimes. I requested the receipt, they gave me E-mail address. I sent receipt request by E-mail, however no any feedback.

Mostly all the staff spoke Spanish being English-speaking it made it difficult. The front desk had one person that spoke English.

The food was very average.

All meals were mediocre to good. Staff was generally very good to excellent, with the exception of the "entertainment director," who appeared to be anti-North Americans.

David Bustos, the "entertainment director" was clearly biased against non-Spanish speaking guests. We were there for New Year, but David Bustos, who used to provide English translations, now refuses to do so. As such, we were effectively excluded from the festivities because we did not understand what was being presented. We also were excluded from the raffle because the winning numbers were presented only in spanish. Because we felt that we were intentionally excluded for apparently racist reasons, we left the New Year's celebration at about 9:30 pm. What we could not determine, but suspected, this exclusion was due to a policy set by top management. The majority of the staff was very accommodating and curteous. However, it was clear that our presence was not appreciated by David Bustos. We paid a great deal of money to be there for more than two weeks, but feel that we were cheated. We will not be returning and will be telling people to pursue other places to stay for their vacations in Ixtapa.

I really enjoy the pool and definitely one of my favorite things to do was going to the snack bar.

We need to leave our transportation away cause the place does not have enough space to park it aparentely.

Great staff. Very nice and polite. Some language barriers but was ok.Hotel was clean most of the time. Could use some cleaning under the beds. Had a cockroach in our room. But we understood this happens sometimes in hotels.

The food was subpar and very repetitive. Got to the point where I was only eating one or two things that were put out. Ate out of the hotel many times. The snack bar was terrable. The ala cart was also sub par..The bar service was very slow especially at the pool bar. It was quite frustrating waiting for a bunch of kids to get drinks in front of me. We bought some shrimp on the beach and we were told we could not eat them near the pool. There were many nationals bringing coolers and bags and eating and drinking by the pool. This was upsetting . The tv did not have enough English channels. Did not like that we arrived at 630 am and could not get out wrist band until noon. We understood why we could not get into our room but now after traveling all night we had to go out for breakfast ..

The food and service was great

We were quoted thru booking.com a price of 952. Canadian but we were charged $1269. Can. I have inquired about this and was told it was the difference in exchange rate but I don’t believe this as the exchange rate does not differ by 30%. I have used booking.com for many years and feel they should have paid attention to my complaint and done something about it. I will reconsider before book8 g thru them in the future.

Breakfast was OK. Better than lunch or dinner. Bonus was Bistro Soliado across the street from hotel.

Hotel was not what we expected. Very crowded family oriented resort, very noisy for a retired couple. Pool extremely crowded, loud music and poolside lounges scarce.

Very clean loved entertainment!!!

The buffet food was not that great should invest more money on food than drinks

Nice location

Property is not clean, restaurant located underground, you have to eat and drink in a very uncomfortable and not beautiful basement, even without windows. you can't take food to the pool and you can't take food to the room. the restaurant looks like a basement, my wife felt sick from the lack of air, and until we asked to turn on the air conditioner at least - everyone was sitting in stuffy

That is family friendly, the staff is very friendly

just the shower was broken but they solved very quick

I did not like the property

the resort has a lot of people, restaurants always full and the bad quality food

It’s breach front which is the bonus of the whole trip!

1. The room wasn’t ready when we arrived. 2. The room has a humid smell that doesn’t go away. 3. The dinning hall was always overcrowded and no ventilation.4. The food and drinks were not the best.5. The restaurant isn’t always open. 6. The wifi connection is poor. 7. The nightly activities weren’t engaging.

Because of covid I asked if we could change my reservation they said no. Called several times would get the run around from the hotel (if they answered) and booking. Com. DON'T BOOK!!

Food standard was below our Expectations.

Food!

breakfast was good

need more variety on food for lunch and dinner

The food was ok but not great

The service was poor,

Pleasant