Grand Polanco Residencial

The hotel staff was very friendly and welcoming and the room was very nice and super clean.

The room is clean and spacious.

The room had a constant low humming noise, along with a high-pitched noise that occurred every few minutes. These noises significantly disrupted our sleep every night for the entire duration of our stay. We raised this issue and asked to change rooms, but we were informed that all rooms have the same noise problem. There isn't carpet on the floor and the upstairs guest walked around in her shoes all the time and it was very loud. The breakfast was bare minimum, mostly only cereal and milk and toast. No breakfast is provided on Sunday. The location is very far away from other interesting neighborhoods such as Roma area and historic district. You basically have to take a taxi to anywhere other than Polanco. As a tourist, this is not a good choice.

It really exceeded expectations. Our suite was huge and spotlessly clean.

The road noise was the only real drawback, but next time I’ll ask for a room facing the courtyard.

2BR apartment, space to spread out and prepare/warm simple meals. Laundry in the basement. They had a wheelchair on site (did not use), bikes to borrow (although very basic), laundry facility in the basement to use after 17.00.

Great location, very clean, super comfortable bed, great price.

This time I was at the third floor and probably the sound of the AC on the roof kept going all day long with an annoying sound.

Great location. Excellent staff.

Thin walls. You can literally hear people walking upstairs.

Everything was great, location, things to do around, comfortable, clean, well equipped and great value for money.

Nothing to say here

The property was very clean with comfortable beds and nice views. It’s in a great location a very short walk away from the Polanco metro station and great cafes and restaurants. Honestly can’t say enough about how great the location is. The building is very secure and the was very accommodating. It was definitely worth the price.

Location was very convenient. A block away from the Polanco Metro station and near many restaurants and shops, including a nearby Walmart Food Market. Everyone I dealt with at the hotel was very nice, although few seemed to know English. Only the receptionist.

A washing machine in the room was advertised, but there wasn't one. There was a free laundry room in the hotel which was open from 17:00 to 22:00. Given the number of machines in use, I'm guessing no rooms had a washing machine. Rooms facing the street can be very loud. Bring earplugs. Thermostats didn't seem to work. Rooms wouldn't cool down below 21C/70F.When checking in had to sign a long, legal-looking document that was totally in Spanish. My Spanish wasn't good enough to understand what it said.

I loved the room and how it was styled. Beautiful. Lovely outlook. Coffee machine appreciated.

The lounge is very uncomfortable. The bed is too soft for my liking. We couldn’t find the jug to make a cup of tea. We asked for a quiet room but were put in a street side room. Rooms facing the nice courtyard would be much quieter.

Excellent location and wonderful staff! They remembered my name from my last visit and made me feel right at home

Very nice apartment, everything is clean and well-kept

I loved the location and the apartment we stayed in. The visitor’s guide inside the room was super helpful. Loved the decks and beds were comfortable.

So clean and well appointed! Our sons loved having a room with two twin beds so they did not have to share a bed. The location was perfect - walkable and close to everything. The staff were friendly and helpful!

A little pricey

The location and rooms were very comfortable. The staff was very nice.

Great location. Safe neighborhood near to shopping and restaurants!!!

Convenient location, walking distance to the best of PolancoGood facility, large room

A/C not working wellToo noisy Room was not cleanedPoor continental breakfast, should’ve available earlier than 8 am

Very comfortable and clean. Great location. Walking distance to many attractions.

Good location, very large and well appointed roomsGood security

Some days cleaning wasn’t great - change towels or vacuum

Location

Provided “clean” towels were dirty every day. Towels which were on the ground to be replaced were folded and put back up.

Very nice rooms with everything needed. Clean, modern, comfortable and great location walking distance to Auditorio Nacional.

They didn’t have a safe place to store our luggage since we got there before check in time. No ramp to enter the building, only steep steps. Also, they did not have a bathroom in the lobby.