Suites Obelisk

The hotel's location is excellent, I loved it! Highly recommend Polanco. The customer service was very good, the hotel's social areas were very clean, and the hotel's atmosphere was super welcoming. The breakfast was delicious, and there's a great variety of restaurants and museums nearby. 100% recommended!

The Wi-Fi connection in the room was very slow, only working well in social areas

This is a very nice place. I would not hesitate to stay there again. The staff was awesome, the breakfast was first rate, and the other guests were enjoyable. The rooms were very clean and I would reccomend this place to anyone. It is close to all the shops and restaurants in Polanco. Easy walking distance to everything a person could possibly need.

Location and the size of the room

Breakfast wasn’t great, the shower can be improved and if you don’t cover the drainage there is a bad smell.

Clean, good location, comfortable, accessible price

It was okay, the breakfast could be a little better

We were greeted by the friendliest staff, they were so attentive and willing to help with anything we question we asked. The breakfast was always fresh and delicious. We also felt so safe at the facility, the location was so close to alot of restaurants and chapultepec..

That we couldnt stay longer.

Friendly and professional service. Most comfortable bed ever. Shower had great pressure and hot!! Everything was super clean. Excellent hotel!

Tip: Use some type of padding on bedframe or reduce size. We bumped into corners numerous times and had bruises on our lower legs.

Super friendly and helpful staff in all areas of the hotel. The location is fantastic. Really liked the suite-style rooms.

The gym was a bit dated. The breakfast was ok. But the breakfast staff were really, really nice.

The breakfast was very good. The staff was super friendly and helpful. I loved someone being at the gate in the evening and attentive to buzzing us in. It is a lively neighborhood but we were able to rest as it was not super noisy at the location of our room in the building. It was great being in Polanco with all the restaurants and the streets are not so crowded as the Centro where we were before we came. We were able to walk to museums or easily take Uber anywhere and never waited more than 5 minutes to catch the Uber.

No complaints.

Breakfast was excellent every day, staff and service was amazing, location was perfect!

Location, clean facility

Room was along side kitchen, noisy in the morning

There are many hotels around the world, but few create the feeling that Hotel Serafín does. The moment you walk through the door, you’re welcomed like family. The team here is incredibly considerate — always attentive, always caring — and they truly make sure you’re looked after from morning to night.The property itself carries a charming Hacienda-style character: simple, rustic, and full of authentic warmth. It’s not about flashy luxury — it’s about genuine atmosphere and human connection. And that combination is what makes this place stand out.For me, Hotel Serafín has become one of my absolute favourite places in the world. It’s the kind of place you never really want to leave… and can’t wait to return to.Highly recommended. ❤️✨

Looks nice from the street, near a good neighborhood.

More like an apartment or timeshare condominiums than a hotel. Doesn’t really have a lobby, more like you are walking into the business office, only after they buzz you in through the locked gate. We had a loud room from traffic noise which went on past midnight. They did accommodate a switch to an interior room, but only after speaking with three different people. The quality of the fixtures and furnishings do not match the luxury price. Cheap quality bathroom fixtures with a cover over the shower drain which only partially prevents the sewer smell from coming in the bathroom. Cheap quality vinyl flooring on uneven floors. Yes it is a one bedroom apartment suite, but the furniture is not good quality, and there are signs which remind you that you will have to pay more if you want the coffee refilled or more bottled water. Mid-grade chain hotel quality for a high price. Breakfast is uninspired continental buffet, with extra charge for espresso machine.

The keys never work and the environment is really old and odd.

Its too expensive and not worth it at all

Great location in the Polanco district. A few minutes walk from the very posh street of Masaryk. Cleanliness. Very friendly staff.

Breakfast fast good. Variety could be better. The rooms that look out onto the street are very noisy.

wifi big suitelocation conference room

washroom had pungent smellreceptionist made me pay for laundry in advance and promised to deliver to my room at 10pm. At 10:30pm, I called her and she said that I have to pick it up from receptionbreakfast doesnt have veg option

Great staff, big hotel with a mall and a metro connection underneath. 7eleven also available.

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It was clean, comfortable beds, great breakfast

The shower was clogged had to request help. Never was told that they worked on it.

Suites Obelisk is amazing! We had a suite that had a large bedroom and an even larger living room + dining area + kitchen. It even had a washer-dryer. Everything was very clean, modern and working perfectly. The staff were very friendly and helpful, and went out of their way to make us comfortable. The location was awesome as well, with a 3-min walk to a large number of top notch restaurants. I would highly recommend this place to anyone who’s traveling to Mexico City for a vacation.

To be honest, there wasn’t much I didn’t like. If I were really picky, I’d say that it would have been nice if the restaurant were open for lunch & dinner, not just breakfast.

The style and location

At arrival there were stairs and it was hard with my back and the luggage

Love the staffs and location. Also feel very secure about the gate.

Entrance gate could have been better. I don't line the step down. Trip hazard.