Eastover Estate and Eco Village

Location and property charm. Family-run - it appears a family purchased this property not too long ago and is running most of the operations. For example, the husband and wife team are cooking homemade breakfast, which was enjoyed.

Organization of staff, cleanliness of room. Difficult to get to check-in area - haphazard. Walked through spiderwebs during the first pass of the room.

The staff was very kind, Lenox is an amazing town. Lots of fun activities. The room was safe and clean.

The pictures in NO WAY match the reality of the situation. It felt as if we were tricked. Sadly the property is in disrepair, the pictures are not current or are creatively taken. The hotel was very expensive and the conditions were subpar.

I liked the location and the estate was beautiful.

Yes, the walls are paper thin so anytime we even entered our room to bring our bags in or to have a conversation, people would be banging on the walls and yelling at us. Also, no tv's in the room when they said there would be.

Scenic vista

Gated entry was crumbling.Roadways poorly marked.Only the mansion had TV.Our room:NO tv,no services to refresh towels/bedding,electric outlets many NOT working, shower head sprayed ALL directions,1/2 roll TP,NO KLEENEX.RETREAT must be akin to poor service

Setting

I felt conned. The photo shows a classic brick mansion, but the rooms are in plain white out buildings with little charm. Grounds need work. A/C didn't work. Disappointing.

Beautiful grounds. Pool. Hot Tub.

Bedroom walls are thin, & people come in late or get up early to exercize in groups in spaces adjoining you. No 24h front desk. Do not expect to stay in the large brick main building, you will be in one of several modern motel-like buildings nearby.

Very quiet environment and the location is close to downtown and many hiking trails.

The room was very clean and comfortable!Location is excellent! So beautiful!Very Quiet!Interesting art show on the premises

Well honestly it looks like it needs attention from the outside, but apparently there was a recent multimillion dollar upgrade on the "mechanicals." Run by volunteers, but extremely clean. No pool by the way, it was refine for art shows and no hot tub!

Horrible customer service. No information was provided about what room we were assigned until 11 pm. I tried contacting

The property is not well lit. Signage is hard to see at night. Zero staff anywhere to help.

Bad

No TV, Broken toilet seat. Poor customer service, no one around to complain to about all the issues with the hotel room. Not even a car in the parking lot. Didn’t feel safe staying there. Choice not to stay and couldn’t get a refund. Couldn’t even get a hold of anyone when calling there phone number. I know it said no refund. But when your room has no tv, when the description of the room says it does, and the toilet seat is broken, you should be able to get a refund. Stay away from this place, even if it is cheaper than the other hotels in the area.

Fun location! Loved learning about the history of the estate and area while I was there.

I wanted to stay in the mansion. Booking wasn't clear that there were multiple housing and room options.

Quiet, private, lovely views and trails, art gallery, comfy bed.

The buildings are a bit run-diwn, so it's a little depressing. There was no interaction with staff, so we had some questions that went unanswered with no one.to talk to. Mansion was locked up although the notes said it would be open. Given the lack of services, the price seemed a bit high for just a bed and bath.

Very quiet environment and the location is close to downtown and many hiking trails.

The room we stayed in was very dark and dated but it was clean, the bed was comfortable and the bathroom had been renovated. Everything worked.

The facility looks nothing like the photos, which were obviously taken in much better times. The main house is a beautiful old building but it's a mess, and the surrounding buildings are really rundown. The landscaping is overgrown, and looks like the management is really struggling to keep up with it. Maybe they will have restored it all in a few years, but right not, it's rough.

Location

This is a difficult review to write.The owner and general manager, Yingxing, is very nice and tries hard. HOWEVER, …My two major complaints:Communications with the establishment were difficult. Emails & phone messages can take two days to get a response. The number we were given to text staff for help during our visit needed three or more hours for a response.My second major complaint: breakfast. Our first day, a beautiful platter of scrambled eggs with slices of fresh tomato on top was served. Unfortunately, the rest of the meal had troubles. Pastries = stale. Sausage = totally dehydrated/tough. The orange juice was BROWN. The date on the container: expired in February 2025 (our visit was July 2025)!Management's response was, “the staff brought out the wrong bottle.” For me, that is not an explanation or acceptable response. The second day, the remaining eggs from the first day, about a quarter of what was served the first day, was sitting on a cart in the kitchen with the residue of the tomatoes from the first day on the top. It was eventually rolled out into the dining room, but I would have none of it. Before I left to get breakfast elsewhere, another guest was told, “it is complementary, so if you don’t want it, you don’t have to eat it.“I left feeling very disappointed about this property.NOTE: the pictures of the wonderful manor house and the motel-like structures are very misleading.The manor house needs considerable updating, and is a mess.The outbuildings are tired.The fountain in back of the house does not function and is a pool of green yuck.Our room in an out building needed much cosmetic maintenance.If this establishment were in the category of a YMCA camp, I would be more understanding and give it a higher rating.However, in the category of tourist accommodations, it is seriously lacking.If you’re happy with a Y camp, give it a try. If you’re expecting a more traditional tourist accommodation, I suggest you go...

The room was very clean and comfortable!Location is excellent! So beautiful!Very Quiet!Interesting art show on the premises

Well honestly it looks like it needs attention from the outside, but apparently there was a recent multimillion dollar upgrade on the "mechanicals." Run by volunteers, but extremely clean. No pool by the way, it was refine for art shows and no hot tub!

We liked the location, the quiet, having Wi-Fi access , plus the room interior was spotless.We were in "Ranch " section, a complex of several rooms...all linked. There are several types of rooms on the sprawling complex..The grounds are lovely..and groomed. ..we enjoyed the chickens! The camp-like room was average in size and furniture..the beds were comfortable, the refrigerator and AC worked...and did I say the room and bathroom are " Clean"!We never explored other parts of the estate.

First, we had a difficult time getting our stay information from the owners, in fact, we never met anymore in charge.We found out about a breakfast offer late ...but believe only via their website.As Food was not expected...suggest you try Electra for breakfast.We planned for a coffee maker but had none.....and...a more comfortable chair would be helpful.

Did not eat at the facility

The TV did not work and there was no outlet for the clock near the bed. Bed was a bit soft for us.

Did not eat at the facility

The TV did not work and there was no outlet for the clock near the bed. Bed was a bit soft for us.

there was no breakfast. no amenities at all. Room was clean but smelled musty, old window unit. Staff barely spoke English- all Chinese. No television in room, no phone

everything except the outdoors- property beautiful and it is a shame the rooms are beyond disappointing because this place has much potential if someone has the money and desire to fix it up