Hanalei Bay Resort

Beautiful property, gorgeous location and friendly staff

Only quibble, the room coffee is *terrible*

The staff at this hotel was friendly. We especially enjoyed the tennis courts and their wonderful instructors. The main pool is gorgeous and the offer a few drink specials at the pool bar. There is live music every night at the bar upstairs.

The room that we booked was described as a studio. I realized it would be small but I did not realize that the bed was going to be a pull-out couch! It was not comfortable and we ended up moving the mattress to the floor.

They were renovating the dining room so there was no place to eat-especially at breakfast-we were told we had to drive down the road if we wanted to eat.... As well check out time was 10.00 am!That is too early-most places are 11.00-

Views were great, pickleball, access to beach, roomy condos

Some staff weren’t very friendly at restaurant

The staff was amazing. Super friendly. Lots to do and were very family friendly.

Parking was tight, was sometimes hard to find a spot, especially anytime after 7pm. Room could have been a little bit cleaner (behind/under the bed and against walls), but overall we loved our stay.

Beautiful property on north shore.. great little restaurant!

No flexibility on 10am checkout time

Quiet beach w beautiful views

Prices of food

The location is top notch

No drink service at the pool and inability to purchase drinks at the restaurant bar “to-go” so we went to the 1 Hotel and spent money there instead

The rooms were spacious and it was great to have 2 full bathrooms. The bed in master bedroom was very comfortable. The sofa bed is OK for kids but not very comfortable for adults. Kitchen was well stocked with pots and pans. The restaurant on site had a great vibe in the evenings for dinner or drinks. The larger pool on the property was good and staff on property were friendly. The property had lush green surroundings which was beautiful but also led to some challenges as noted below.

The following issues led to us not enjoying the property as much as we had hoped to.Our room was on the lower level (need to take 3 flights of stairs down to the lower level rooms); one of the bathrooms had a very strong smell of bleach when we arrived, the next day we understood why—it was likely to cover up the smell of sewage in the master bathroom. Given the lush greenery outside there were mosquitoes at night and no spray or electric shock bat available in the rooms. While we appreciated the starter set of toiletries provided, it was not sufficient and wasn’t promptly stocked upon request. The gym was very small for the resort of this size. No in-unit washer and dryer available.

Our room was very nice. Loved sitting out on deck. Nice swimming pool. Enjoyed the bar in the evening.

We were quite surprised by the $50 check in fee. Also we paid $25 night for parking and 2night when we came back from dinner, we had a hard time finding an open space because the locals are there parking for free.

It’s absolutely GORGEOUS! Such a beautiful view. The pool is amazing especially at night with the tiki torches!

Nothing really- everything was great! The only thing that was a little inconvenient was having to get a ride up the hill to parking because it’s so steep, but when you call the staff comes immediately to take you.

Location

Dirty and old rooms. Very expensive for what they offer

The facilities were nice - had access to the beach and a nice pool area

If you are reserving a room through Booking.com, you need to get a clear idea of what unit you are staying in. The Haleconia units are behind the reception and restaurant, on the lowest level of the prpoerty, and essentially across from the trash dumpsters. The least desirable of all buildings/units with views of nothing but overgrown wild vegetation. The difference in staying in these units vs others that would give you a view of Hanalei bay is like night and day. For us on a 40th anniversary trip, it was not a great unit to stay in and gave a bad feel to a resort that otherwise would be nice. So just be aware of this when making reservations. Not worth the price if you stay in Haleconia.

Very large one bedroom apartment in lush surroundingS and views out to Hanalai bay. A real paradise.

Nothing to compain about.

Beautiful place, stunning swimming pool. The restaurant on site serves great pizzas. Facilities on site are great, pool, hot tub, tennis, pickleball, access to the beach. Activities offered were never timed right with our schedule so we have not experienced that.Overall it was still a great stay but would have loved a notch higher level.

No Luggage storage until room ready to check in. Having the option to upgrade for a better room at time of check in would be great too if anything else is available.Cockroach in the bathroom. Was there when we arrived, was the when we left.We were in 1511, had not exactly a good view being so low but ok. We had to walk through the back of kitchen/trash containers to leave everytime.Loud upstairs occupant and two cockroaches. That was my 40th birthday, (which I specified during booking, you have loved a little note or attention) I would have loved to get a big better.Parking can be tricky. We had to drive in circles because there was no spot available, while still paying parking fees. That was a little disappointingIt seems to be mostly timeshares and front desk didn't want to replace our coffee in the room thinking we rented via the owner until they understood we booked via Booking.

The facilities were nice - had access to the beach and a nice pool area

If you are reserving a room through Booking.com, you need to get a clear idea of what unit you are staying in. The Haleconia units are behind the reception and restaurant, on the lowest level of the prpoerty, and essentially across from the trash dumpsters. The least desirable of all buildings/units with views of nothing but overgrown wild vegetation. The difference in staying in these units vs others that would give you a view of Hanalei bay is like night and day. For us on a 40th anniversary trip, it was not a great unit to stay in and gave a bad feel to a resort that otherwise would be nice. So just be aware of this when making reservations. Not worth the price if you stay in Haleconia.

Very large one bedroom apartment in lush surroundingS and views out to Hanalai bay. A real paradise.

Nothing to compain about.

The views are unbelievable and the staff is excellent and very accommodating.

It was a timeshare-style apartment rather than a hotel room, which is not what we were expecting or necessarily wanting. The place was still great though!

Absolutely beautiful resort with stunning views. Amazing friendly staff. The pools and spas were clean and beautiful to swim in. Will definitely be going back

The location is amazing, kitchen in the room great and useful.

However, we stated multiple times that this stay was for our honeymoon and we expected at minimum a clean room. Instead we got hair on the sheets, lint balls all over them and a very musty moldy smelly room. It wasn’t very cozy or nice to stay inside, and we dreaded coming back to sleep there. Check in was horrible, this particular girl at the desk with chipped nail polish and an awful attitude (we didn’t even get a smile), did not help much. We also didn’t get a text when our room was ready like we were promised. I think this was extremely overpriced.