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Property Types
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Great spot to snorkel, however the dive shop associated with hotel makes it hard to get the free use of gear. If you don¿t have your own gear, you won¿t be able to snorkel. The hotel offers a free introduction to scuba free means $88 pp.
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The view is incredible from our room - too bad the blinds were broken so we couldn't see it. Smelled like mold.
dive center, beach location
Excellent location, I like to be south of the marina for scuba pick-up/drop-off. Beautiful, well maintained outdoor beach and pool facilities. Staff was friendly and accommodating.
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Outdoor area outstanding good dandy beach two huge pools, hot tub, minature golf, great breakfast,
The beach..the location..the staff..the price!
The view was neat
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Location, Breakfast included, king sized bed.
THE LOCATION, THE BREAKFAST, THE SERVICE AND THE STAFF WAS AMAZING
Breakfast buffet
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Location
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The staff are super friendly and helpful.
I greatly appreciated its location for easy access to offshore snorkeling.
Customer service is top notch and the views are amazing. Exceptional hotel for the price.
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Staff was wonderful !!!
Amenities and the staff
Location (on beach) Room (glass all around)
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The staff were absolutely fantastic
The hotel is beautiful and in a great location. I enjoyed beach access and how you can go from the ocean to the pool. I also enjoyed having the various locations on the campus for meals. The staff was always helpful. You have a great group of staff.
Sail boat included.
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This hotel resort is in a good location and the staff was great. We really enjoyed the open air restaurant under the giant palapa.
Staff was friendly. Near cruise port which I needed to board. Only needed to stay one night.
The grounds were pretty.
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ABSOLUTELY NOTHING! STAY AWAY! THE WORST EVER!
Location, cleanliness, staff,\
The sea and the snorkeling.
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Quietness Quality
Incredible views, great pool areas.
The property is stunning. Beautifully designed.
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Great hotel clean and great staff. The food was very good at both Mole and the Fish House.
value for accomodations
Excellent service and cleanliness. The hotel has a very good positive vibe!
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Clean and on the water
Rooms were spacious and well appointed. The pool wait staff were excellent (especially Alan) the restaurant wait staff were excellent and accommodating. Pool and spa were fantastic.
Beautiful location, excellent food and amazing staff!
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The clean room, friendly and helpful staff, location was great, pool is small but a welcomed amenity, complimentary continental breakfast was very small.
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clean, good food, staff was friendly and helpful and air conditioning was great!!
Valentines week vacation was everything we had hoped for and better! The free breakfast was more than expected for sure. Our ocean view room was fantastic. The room was huge and beds were very comfortable. We slept well. Maid service was a treat.
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Freindly and clean
Activit�s, choix de restaurant, propret�, gentillesse du personnel
Very clean Love the adult only pool Beach area is very nice
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It was very conveniently located next to the main venue of the Ironman event.
Room was very very poor. Clean but poor.
You simply had to walk through the lobby, across the sand, down the steps and you could snorkel. Our group actually felt like this was some of the best snorkeling we had in Cozumel
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The front desk staff was very kind and helpful. The pool was nice, too. Because it¿s not as close to the very center of town it is quieter and closer to more places locals go - like the supermarket. It¿s about a 15-20 minute walk to the airport.
Close to the airport. Check-in and check-out were easy. Grounds are lovely. Nice pool. Rooms were clean and spacious. Limited option free breakfast. Staff was excellent. English spoken. Great A/C. Great value for price.
Really solid value. It's a pleasant hotel that'clean and well kept. The staff are helpful and friendly. The room had great air conditioning and was very clean. There are a couple of taco restaurants within walking distance and a grocery store close by.
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Clean and VERY close to the ferry pier. Walking distance with luggage.
Location - walking distance to everything.
The breakfast buffet was great and the location put you within a block of the ocean and downtown shopping and two blocks from great night time music, bars and restaurants.
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Good location. Had bikes to rent. The cat.
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We enjoyed the beautiful beach, close location from beach to the pool area, and the privacy we received.
Location was great! The price wasn’t to bad for what you can get.
location of rooms
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Certainly not as nice, in any way as the other Dreams Resorts I have previously stayed at in other locations in my past travels.
The beach.
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Great location, big room, good bed, friendly and very helpful staff, great tv channel selection and the continental breakfast was good but not as advertised
The location and the staff were great when they were not lying to you!
Location was very convenient to the ferry and you can walk to all the shops.
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Staff is very good, willing to help and professional.
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The staff was very nice.
Location, staff, great food. Spa was amazing and games around pool were fun.
The staff behaviour
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The staff were all excellent.
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Where to stay in Cozumel
Learn about the top neighbourhoods of Cozumel
Presidente InterContinental Cozumel Resort & Spa By IHG
Located in Cozumel, 17 miles from Faro Celarain, Presidente InterContinental Cozumel Resort & Spa by IHG has accommodations with free bikes, free private parking, an outdoor swimming pool and a fitness center. Among the facilities of this property are a restaurant, a kids' club and a shared lounge, along with free WiFi throughout the property. The property provides room service, a 24-hour front desk and currency exchange for guests. The rooms come with air conditioning, a flat-screen TV with satellite channels, a minibar, a coffee machine, a shower, free toiletries and a desk. Rooms include a safety deposit box, while certain rooms contain a balcony and others also feature sea views. The rooms have a closet. A buffet, à la carte or continental breakfast is available at the property. The resort offers 5-star accommodations with a hot tub and terrace. You can play tennis at Presidente InterContinental Cozumel Resort & Spa by IHG, and car rental is available. There's an in-house bar and guests can also use the business area. Cozumel International Airport is 8.1 miles from the property.
The view is incredible from our room - too bad the blinds were broken so we couldn't see it. Smelled like mold.
dive center, beach location
Excellent location, I like to be south of the marina for scuba pick-up/drop-off. Beautiful, well maintained outdoor beach and pool facilities. Staff was friendly and accommodating.
Hotel Xcaret Arte - All Parks All Fun Inclusive - Adults Only
Located in Playa del Carmen, 5.5 miles from Playa del Carmen Maritime Terminal, Hotel Xcaret Arte - All Parks All Fun Inclusive - Adults Only provides accommodations with free bikes, free private parking, an outdoor swimming pool and a fitness center. Providing a restaurant, the property also features a garden, as well as a sauna and a hot tub. The property has a 24-hour front desk, airport transportation, room service and free WiFi throughout the property. At the hotel, all rooms include a balcony. Each room is equipped with air conditioning, and certain rooms at Hotel Xcaret Arte - All Parks All Fun Inclusive - Adults Only have a terrace. Guest rooms include a closet. A buffet, continental or American breakfast is available at the property. You can play tennis at this 5-star hotel, and the area is popular for snorkeling and cycling. ADO International Bus Station is 5.6 miles from the accommodation, while Church of Guadalupe is 7.1 miles away. Cozumel International Airport is 17 miles from the property.
Room and overall location
The food, drinks and cleanliness.
Food is great
Secrets® Moxche Playa del Carmen - All Inclusive - Adults Only
Located in Playa del Carmen, a 15-minute walk from Playa del Carmen Beach, Secrets Moxché Playa del Carmen - Adults Only - All Inclusive has accommodations with an outdoor swimming pool, free private parking, a fitness center and a garden. Among the various facilities are a bar and a tennis court. The property provides a 24-hour front desk, airport transportation, room service and free WiFi throughout the property. The resort will provide guests with air-conditioned rooms offering a closet, a coffee machine, a minibar, a safety deposit box, a flat-screen TV and a private bathroom with a shower. A buffet breakfast is available at Secrets Moxché Playa del Carmen - Adults Only - All Inclusive. At the accommodation you'll find a restaurant serving Cambodian, French and Italian cuisine. Vegetarian, dairy-free and vegan options can also be requested. Secrets Moxché Playa del Carmen - Adults Only - All Inclusive offers 5-star accommodations with a hot tub and terrace. Guests can enjoy playing pool, table tennis or sing karaoke, or take advantage of the business center. ADO International Bus Station is 6.2 miles from the resort, while Playa del Carmen Maritime Terminal is 6.5 miles from the property. Cozumel International Airport is 27 miles away.
Food, ambience, things to do
Swimming pools...when they are clean.
Location and amenenities
Hotel B Cozumel
A seafront hot tub, infinity pool and private beach can be found at this stylish hotel, located just 3.1 mi from Cozumel Airport. Each air-conditioned room offers free Wi-Fi and a private terrace. Hotel B Cozumel mixes modern design with characteristic Mexican artwork, which is also sold in the hotel’s shop. The spacious rooms have colorful touches and many offer ocean views. Located a 5-minute drive from San Miguel, Hotel B is an ideal base for exploring Cozumel Island’s famous coral reefs. The on-site diving shop can arrange diving and snorkeling trips. Xulha restaurant has an open-air terrace with wonderful views over the bay. In the evening you can enjoy drinks in the outdoor lounge bar. The hotel’s Heel spa offers a wide range of relaxation and beauty treatments, including traditional Mayan massages. You can also practice yoga or meditation on the terrace.
The staff are super friendly and helpful.
I greatly appreciated its location for easy access to offshore snorkeling.
Customer service is top notch and the views are amazing. Exceptional hotel for the price.
The Westin Cozumel
Offering a private beach area and water sports facilities, The Westin Cozumel is located in Cozumel in the Cozumel Region, 8.7 mi from Dolphin Discovery Cozumel. The hotel has an outdoor pool and sun terrace, and guests can enjoy a meal at the restaurant. The Westin Cozumel features free WiFi throughout the property. Free snorkeling equipment is offered per person for 30 minutes everyday. There is a 24-hour front desk at the property. Guests can enjoy various activities in the surroundings, including golfing, snorkeling and diving. Isla Pasion Weddings is 3.7 mi from The Westin Cozumel, while Faro Celarain is 19 mi away. The nearest airport is Cozumel International Airport, 2.5 mi from the property.
Staff was wonderful !!!
Amenities and the staff
Location (on beach) Room (glass all around)
Occidental Cozumel - All Inclusive Resort
Located right on the beach in Cozumel, Occidental Cozumel All Inclusive offers sea views, 3 outdoor pools, a hot tub and gym. The spacious, air-conditioned rooms offer a private balcony and satellite TV. Room service available 24 hours with extra charge. Unlimited meals, snacks and drinks are included at the Occidental Cozumel All Inclusive, which offers 7 elegant restaurants serving Mexican and international cuisine. There are also 5 bars, a nightclub and an evening entertainment program. The Occidental Cozumel All Inclusive offers a wide selection of sports and activities, such as tennis court, pickleball court, multi-purpose court, snorkeling and kayak tours (free for 1 hour per day, to be used within the hotel's vicinity, subject to availability). In addition, snorkeling is available in the swimming pool. For those who prefer exclusive services and amenities, book at the Royal Level Luxury, a boutique hotel located within Occidental Cozumel, which offers: • 25 elegant and spacious rooms • Bathrooms with whirlpool tub • Private whirlpool • Separate reception with concierge service (7:00 am to 10:30 pm) for dinner, spa and excursion reservations • Computer station with internet access • Food service to the room 24 hours a day, at no extra cost • Exclusive à la carte restaurant for breakfast, lunch and dinner • Preferential reservation in à la carte restaurants
The staff were absolutely fantastic
The hotel is beautiful and in a great location. I enjoyed beach access and how you can go from the ocean to the pool. I also enjoyed having the various locations on the campus for meals. The staff was always helpful. You have a great group of staff.
Sail boat included.
Cozumel Hotel & Resort All Inclusive
Located in Cozumel, a 16-minute walk from Caletita Beach, Cozumel Hotel & Resort All Inclusive has accommodations with an outdoor swimming pool, free private parking, a fitness center and a garden. Each room at the 4-star hotel has pool views, and guests can enjoy access to a private beach area and to a restaurant. The property provides a kids' club, room service and currency exchange for guests. The hotel will provide guests with air-conditioned rooms offering a closet, a safety deposit box, a TV, a terrace and a private bathroom with a shower. All rooms will provide guests with a minibar. Guests at Cozumel Hotel & Resort All Inclusive can enjoy a buffet breakfast. The accommodation offers a hot tub. The reception at Cozumel Hotel & Resort All Inclusive can provide tips on the area. Faro Celarain is 20 miles from the hotel. Cozumel International Airport is 1.9 miles from the property.
Great spot to snorkel, however the dive shop associated with hotel makes it hard to get the free use of gear. If you don¿t have your own gear, you won¿t be able to snorkel. The hotel offers a free introduction to scuba free means $88 pp.
El Cozumeleno Beach Resort - All Inclusive
El Cozumeleño Beach Resort - All Inclusive features an outdoor swimming pool, garden, a private beach area and shared lounge in Cozumel. Featuring a kids' club, this property also provides guests with a playground. The resort has a terrace and pool views, and guests can enjoy a meal at the restaurant or a drink at the bar. The resort will provide guests with air-conditioned rooms offering a closet, a safety deposit box, a flat-screen TV, a balcony and a private bathroom with a shower. At El Cozumeleño Beach Resort - All Inclusive each room is equipped with a seating area. The accommodation offers a buffet or à la carte breakfast. You can play pool, table tennis and minigolf at this 4-star resort, and the area is popular for snorkeling and cycling. Speaking English and Spanish, staff will be happy to provide guests with practical guidance on the area at the reception. Playa San Juan is a few steps from El Cozumeleño Beach Resort - All Inclusive, while Faro Celarain is 24 miles away. Cozumel International Airport is 1.9 miles from the property.
Outdoor area outstanding good dandy beach two huge pools, hot tub, minature golf, great breakfast,
The beach..the location..the staff..the price!
The view was neat
Casa Mexicana Cozumel
Located in Cozumel’s main square, Hotel Casa Mexicana Cozumel offers its guests free breakfast buffet and complimentary Wi-Fi connection. There is coffee service available in the lobby area. All rooms are air conditioned and have cable TV. The private bathroom with shower offers free toiletries. Rooms may either have a balcony or a terrace. Las Palmeras Cozumel is a traditional Mexican food restaurant that is 656 feet from the hotel. At the same distance guests will be able to find steak-style restaurants. The Cozumel’s pier is 656 feet from Casa Mexicana, and Cozumel Airport is 3.1 mi away. A popular rock-themed restaurant is 1640 feet from the property and there the place exhibits rock and rock instruments and paraphernalia.
Location, Breakfast included, king sized bed.
THE LOCATION, THE BREAKFAST, THE SERVICE AND THE STAFF WAS AMAZING
Breakfast buffet
There are really two Cozumels. The first is a shopper's haven, and bargain-hunting cruise ship passengers spend hours in the port town of San Miguel strolling along a waterfront promenade lined with charming shops and eateries. The second is a more traditional version of paradise, and this mostly undeveloped island has pristine beaches, isolated lagoons and flower-filled jungles. And the waters are so clear that divers from all over the world come to experience the dazzling coral reefs.
Coralia Boutique Hotel Cozumel
Coralia Boutique Hotel Cozumel is located in Cozumel, 21 miles from Faro Celarain. With an outdoor swimming pool, the 4-star hotel has air-conditioned rooms with free WiFi, each with a private bathroom. The hotel has a terrace and a 24-hour front desk. At the hotel, the rooms are equipped with a desk. All rooms in Coralia Boutique Hotel Cozumel are equipped with a flat-screen TV and a hairdryer. Cozumel International Airport is 1.2 miles from the property.
Location
Casa del Mar Cozumel Hotel & Dive Resort
Offering an outdoor pool and a restaurant, Casa del Mar Cozumel Hotel & Dove Resort is located in Cozumel, right across the street from the Caribbean Sea. It features free access (subject to availability) to the Nachi-Cocom Beach Club which is located 8.1 mi away Each room here is air-conditioned and features bright tropical style décor. The come equipped with a cable TV and a private bathroom with a shower and toilet. The Superior, Ocean View room and Deluxe cabins include a safety-deposit box, ironing facilities and a private balcony or terrace. At Casa del Mar Cozumel Hotel & Dove Resort you will find a game room, paddle tennis court, a tour desk and luggage storage. Cozumel City Center is just a short 5-minute drive away. The TMM International Port is just 164 feet away, while Cozumel International Airport is a 10-minute drive away.
This hotel resort is in a good location and the staff was great. We really enjoyed the open air restaurant under the giant palapa.
Staff was friendly. Near cruise port which I needed to board. Only needed to stay one night.
The grounds were pretty.
Coral Princess Hotel & Dive Resort
This resort is located on the Caribbean island of Cozumel and offers private access to the sea and coral reefs. The Coral Princess Hotel & Dove Resort has infinity heated pools. Rooms at the Coral Princess Hotel & Dove Resort are equipped with cable TV and a private bathroom with shower and free toiletries.The rooms have either a jungle or ocean view. Located in front of the sea, El Cayuco Bar includes a separate swim-up bar and offers cocktails and snacks, while the K8 Karaoke Bar features karaoke and a sports theme. The Coral Princess Hotel & Dove Resort has a full-service spa. Guests can work out in the gym or get information on area activities from the tour desk. The Coral Princess Hotel & Dove Resort is within a 10-minute drive of the town of San Miguel.
ABSOLUTELY NOTHING! STAY AWAY! THE WORST EVER!
Location, cleanliness, staff,\
The sea and the snorkeling.
Riu Caribe - All Inclusive
Located in Cancún, a few steps from Langosta, Riu Caribe - All Inclusive provides accommodations with free bikes, free private parking, an outdoor swimming pool and a fitness center. Among the facilities of this property are a restaurant, a kids' club and a shared lounge, along with free WiFi throughout the property. The property has a 24-hour front desk, an ATM and currency exchange for guests. The resort will provide guests with air-conditioned rooms with a closet, a safety deposit box, a flat-screen TV, a balcony and a private bathroom with a shower. Guest rooms will provide guests with a minibar. Riu Caribe - All Inclusive offers a buffet or American breakfast. The accommodation has a terrace. Cancun Government Palace is 4.1 miles from Riu Caribe - All Inclusive, while Cancun Bus Station is 4.4 miles away. Cancún International Airport is 12 miles from the property.
The food and seating time
staff was nice
The staff was very friendly and the views from my balcony were amazing
The Westin Lagunamar Ocean Resort Villas & Spa Cancun
Conveniently located in the heart of Cancun's Hotel Zone, this resort and spa offers an extensive beach area, stunning views of the Caribbean Sea, and convenient access to the excitement of Cancun. The Westin Laguna Mar Ocean Resort features 4 spacious outdoor pools and a state-of-the-art fitness center. Guests can spend the day at the hotel's private beach taking part in a variety of the resort's various activities or exploring the area on a guided tour. After a busy day, a massage at the Heavenly Spa by Westin to relax. The guest accommodations at the The Westin Lagunamar Ocean offers views of the Caribbean Sea or Nichupte Lagoon. Guests will enjoy satellite TV and high-speed wireless internet access as well as plush bathrobes and the luxurious Westin Heavenly Bed.
Location, pool
The safety. There was always someone by the front door and not anyone could drive up the ramp to the hotel entrance, not even grub hub or tour buses. That made us feel safe.
Super relaxing. Great pool areas and access to the beach.
Riu Palace Peninsula - All Inclusive
Located in Cancún, a 7-minute walk from Tortuga Beach, Riu Palace Peninsula - All Inclusive has accommodations with an outdoor swimming pool, free private parking, a fitness center and a garden. Among the facilities of this property are a restaurant, a kids' club and a shared lounge, along with free WiFi throughout the property. The property has a hot tub, evening entertainment and room service. Buffet and American breakfast options are available at the resort. Riu Palace Peninsula - All Inclusive has a terrace. You can play table tennis at this 5-star resort, and the area is popular for diving and snorkeling. Speaking English and Spanish, staff at the 24-hour front desk can help you plan your stay. Cancun Government Palace is 4.3 miles from the accommodation, while La Isla Shopping Mall is 4.6 miles from the property. Cancún International Airport is 12 miles away.
The service was top notch!
We had some nice rooms with very good view and balcony.
Location, staff and food was excellent!
Hyatt Zilara Riviera Maya - All-Inclusive - Adults Only
Located in Playa del Carmen, a few steps from Ocean Maya Royale - Adults Only Beach, Hyatt Zilara Riviera Maya Adults Only All-Inclusive has accommodations with an outdoor swimming pool, free private parking, a fitness center and a terrace. Featuring a restaurant, the 5-star resort has air-conditioned rooms with free WiFi, each with a private bathroom. The property provides evening entertainment and room service. At the resort, all rooms are equipped with a desk. Rooms are equipped with a safety deposit box, while some rooms have a balcony and others also feature sea views. The rooms in Hyatt Zilara Riviera Maya Adults Only All-Inclusive are equipped with a TV and free toiletries. A buffet breakfast is available at the accommodation. You can play table tennis and tennis at Hyatt Zilara Riviera Maya Adults Only All-Inclusive, and the area is popular for cycling. Speaking English and Spanish, staff are always on hand to help at the 24-hour front desk. ADO International Bus Station is 7.7 miles from the resort, while Playa del Carmen Maritime Terminal is 8.1 miles from the property. Cozumel International Airport is 28 miles away.
Loved the pool and how well communication was!
Overall the staff was very good with the exception of the check in management
The room was perfect!!
Platinum Yucatan Princess All Inclusive Suites & Spa Resort Adults Only
Offering an outdoor swimming pool and a spa and wellness center, Platinum Yucatan Princess Adults Only - All InclusiveAll Suites & Spa Resort is located 6.2 mi from Playa del Carmen main square. Free WiFi access is available throughout. The suites will provide you with a TV and air conditioning. Featuring a spa bath, the private bathroom also comes with a hairdryer and bathrobes. Extras include a mini-bar, an iPod dock and a seating area. At Platinum Yucatan Princess Adults Only - All InclusiveAll Suites & Spa Resort you will find 1 international buffet and 4 a la carte restaurants (without previous reservation), a tennis court and a fitness center. Other facilities offered at the property include entertainment staff, a nightclub and water sports facilities. This property is 10 minutes’ drive from Plaza Las Américas Shopping Center and 11 mi from Xcaret Park. Cancún International Airport is 31 mi away.
Staff was very nice and accommodating, food and drinks were amazing, the resort was very clean, and the ambiance was very tranquil.
The grounds were very pretty, bartenders made good drinks, staff was very good!
It was modern, clean, and had attentive kind staff.
Grand Sunset Princess - All Inclusive
Located in Playa del Carmen, a 2-minute walk from Playa del Carmen Beach, Grand Sunset Princess - All Inclusive has accommodations with an outdoor swimming pool, free private parking, a fitness center and a garden. Among the facilities of this property are a restaurant, a kids' club and room service, along with free WiFi. The property provides an ATM, a concierge service and currency exchange for guests. The resort will provide guests with air-conditioned rooms with a closet, a coffee machine, a minibar, a safety deposit box, a TV and a private bathroom with a shower. Guests at Grand Sunset Princess - All Inclusive can enjoy a buffet breakfast. The accommodation has a terrace. You can play pool, table tennis, and darts at the 5-star resort. Speaking German, English, Spanish and French at the 24-hour front desk, staff are always at hand to help. ADO International Bus Station is 6.4 miles from Grand Sunset Princess - All Inclusive, while Playa del Carmen Maritime Terminal is 6.7 miles from the property. Cozumel International Airport is 27 miles away.
beautiful landscaping and cleaniness
We had an amazing time.The amenities the service the food and the personel were perfect.We had a great time and we enjoyed everything single min.The only reason we are not giving 5 star (which we were going to) is due to the taxi partner to PDC(shuttle)
Nice hotel with lots of pools. Grounds were well maintained and the room was spacious and quite nice.
Frequently Asked Questions
What are typical hotel check-in and check-out times in Cozumel?
What taxes and mandatory charges apply to hotel bills in Cozumel?
How does cruise ship traffic affect hotel availability and prices in Cozumel?
How long is the ferry between Playa del Carmen and Cozumel, and how should that affect hotel choices?
Are US dollars and credit cards accepted at Cozumel hotels?
When is hurricane season in Cozumel and how does it affect bookings?
What are the neighborhood contrasts within Cozumel for hotel buyers?
What is the typical hotel Wi-Fi reliability for remote work in Cozumel?
How common are accessible hotel rooms and features in Cozumel?
What are common family/child and pet policy norms in Cozumel hotels?
Top Tips
- Book hotels 3 to 6 months ahead for December to April peak season. This timing can secure rates 20% to 40% lower than last-minute bookings in San Miguel, often preventing sellouts during island events. Check local festivals and cruise schedules before booking to avoid overlap with major events.
- Factor in 16% VAT plus 3% hotel occupancy tax, with some properties adding 5% to 10% service fees. Pay in pesos at check-in to avoid 2% to 5% currency conversion surcharges, and ask for a detailed breakdown of charges at check-in.
- Choose hotels in San Miguel for central access, placing you within 1 km (0.6 mi) of ferry docks and shops. This offers 10% to 15% better value than east coast options, though traffic noise is common; request a room facing an inner courtyard for quieter stays.
- Verify Wi-Fi speeds for remote work; hotel Wi-Fi averages 50 to 100 Mbps in San Miguel properties, dropping to 20 to 50 Mbps during storms. Ask if ethernet connections are available if stable Wi-Fi is required for work.
- Use hotel safes to counter petty theft. Store valuables in provided safes, as 70% to 80% of TripAdvisor reports note pickpocketing near tourist spots, reducing loss risks in crowded areas. Carry only essentials when exploring high-traffic tourist areas.
- Request accessibility features in advance. 60% to 70% of hotels have elevators or step-free entrances; verify step-free routes from lobby to dining and pool areas before arrival, especially for beachfront properties to accommodate island terrain.
- Select EarthCheck-certified hotels for eco-stays. These properties enforce reef-friendly practices and offer 10% to 20% rebates for reusable gear rentals, minimizing water use during dry seasons. Inquire about the availability of reusable water bottles or filtered drinking stations.
- Avoid Dynamic Currency Conversion (DCC) when withdrawing cash. Use ATMs in banks like Bancomer in San Miguel to skip DCC fees of 2% to 5%. Bank ATMs inside major hotels may offer higher withdrawal limits than standalone machines.
- Book the Playa del Carmen ferry for transfers; it takes 35 to 45 minutes and costs approx. $15 to $22 USD (170 to 250 MXN) one-way. Ultramar and Winjet run frequent crossings. Purchase ferry tickets online or at the main pier office for the best rates and schedules.
- Expect cruise ship daytime surges from 09:30 to 16:00. Downtown San Miguel and the cruise pier area get busiest during this time, affecting restaurants, shops, and short-term transfers. Consider booking tours early morning or late afternoon to avoid crowds.
- Plan for hurricane season from June 1 to November 30, with peak risk in September and October. Hotels commonly change cancellation or force majeure policies during this period; confirm terms before paying non-refundable rates. Monitor local weather alerts via Protección Civil Quintana Roo for real-time updates.
- Tap water is not reliably potable; use hotel filtration or bottled jugs. Hotel tap water is generally not recommended for drinking; buy 5L bottled water or ask the hotel for refill service for multi-day stays. If in doubt, brush teeth with bottled water to further minimize risk.
- The electrical standard is 127V, 60Hz, and US Type A/B plugs fit. Bring a compact surge protector or USB charger; larger resorts usually have generators but smaller guesthouses may not during storms. Confirm with your hotel if accessible charging stations are available for guests with medical devices.
- San Miguel downtown has cobblestones and narrow sidewalks. For reduced mobility or heavy luggage, request a ground-floor room or confirm an elevator prior to booking. Notify staff of any mobility needs in advance to arrange priority on ground-floor or accessible rooms.
- Tipping norms are 10% to 15% for restaurants when service is not included. Bellhop, porter, and housekeeping staff typically receive approx. 20 to 50 MXN per service or day. Check your bill, as some restaurants include service charges automatically.
- Decline Dynamic Currency Conversion (DCC) to avoid 3% to 7% markups. If offered to charge in USD, choose MXN on the terminal to use your card issuer’s exchange rate instead. If unsure, ask the cashier to confirm the amount in MXN before you enter your card PIN.
- Card acceptance varies; large hotels take cards, but small inns and shops prefer pesos. Major resorts accept cards, but small downtown businesses and taxis often work cash only. Small businesses may offer discounts for cash payments - ask before paying.
- Book high season and holiday windows earlier. High season (December to April) plus Semana Santa, Christmas/New Year, and Carnival sell out earlier. Flexible travelers can find more availability by avoiding peak holiday weekends.
- Consider noise and room placement. Rooms facing the cruise pier or Malecon experience daytime crowd noise and excursion pickups; request pool or sea-facing south rooms or specify 'away from pier' for quieter days. Noise-cancelling earplugs are available at most local pharmacies if needed.
- If diving or snorkeling, choose hotels with on-site rinse tanks and early-boat access. Many dive boats depart from San Miguel/Marina areas; choose hotels within 5 to 15 minutes of the main marinas for earlier boat pick-up. Confirm if early breakfast or takeaway packs are included for guests on early dive trips.
Hotels in Cozumel
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