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Property Name
Guest Rating
Stars
Cities
- Old Quarter, Hanoi
Brands
- Independent
- InterContinental
- Melia
- Novotel
Property Types
- Hotel
Reception
Excellent customer service, great location
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The level of service the hotel staff provided was the best we?ve ever experienced. The hotel also has many various amenities available
Location and staff! Walking distance to every thing of interest. Very close to train street. The staff were warm and welcoming every time I arrived back. The breakfast was an amazing buffet spread.
The staff was wonderful and greeted us by name each time. They were incredibly accommodating and communicative. The manager spoke English well and was always there. I appreciated being greeted by a nice cold drink on arrival.
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The staff was great and the location could not have been better.
Friendly staff. clean and good location
Staff very friendly and helpful. Breakfast buffet was great. Very central location made everything walking-distance.
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Exceptional staff. Wonderful breakfast. Just an overall positive experience.
Great food options, very helpful instructions on how to navigate hanoi
Staff was amazing! Very enjoyable stay in a great location.
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Staff and service, the room and bathroom, buffet, private driver to Phu Tho Viet Tri Stadium and back
Hotel is beautiful. Staff is amazing (thank you Caramel for being so amazing)! Breakfast is outstanding. Amazing location. Was right in the middle of everything I wanted to see.
Close to restaurants and shopping. The staff were friendly and attentive. First class service
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Stafff were excellent very friendly and helpful .On our last day we were leaving early,but staff let me access the breakfast buffet early to take the breakfast with us. Very kind and thoughtful
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Super comfortable bed, pillow menu and options. Nice breakfast.
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I loved everything about this property, but the staff were absolutely amazing. I felt welcomed and genuinely cared for. Nothing was overlooked and I would stay again and again.
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The people were always super friendly, approachable and helpful. They held my bags after my halong bay tour before heading to the airport, it was much appreciated!
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Everything. Staff were amazing, location is perfect and the hotel is beautiful.The bed was very comfortable and the room kept spotless.
Central location, size of the room and cleanliness, staff, pool, breakfast spread was fantastic!
Everything
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Location and stuff is great Ruby is excellent. Helps with anything you need
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Great hotel for a family with connecting rooms
The staff was amazing!!!
Staff was perfect
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The hotel was everything I read about online.
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Location and staff
- Convenient location - Spacious room - Great bed - Great breakfast
Great amenities and great location!
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Central location
The location is amazing and the staff were extremely helpful.
The location is very central and located next to everything, and yet also not noisy at the same time. This is a great combination.
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Staff professional, sincere and respectful, treated me very well.
Very friendly staff and very accommodating.
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Personnelle, localisation et propret�
Spacious room in a central but quiet location
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So clean and the staff so friendly and always helpful and polite
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Hight raise level; clean room; comfortable bed. Quiet.
Breakfast. Cleanliness. Location
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Where to stay in Hanoi
Learn about the top neighbourhoods of Hanoi
Frequently Asked Questions
What are standard hotel check-in/out times in Hanoi and how flexible are they?
What taxes and mandatory fees should I expect on my Hanoi hotel bill?
How much do nightly rates swing seasonally in Hanoi (off-season vs. peak)?
Which Hanoi neighborhoods differ most for hotel choice (price, transit, noise, remote-work suitability)?
What is hotel Wi-Fi performance and coworking availability in Hanoi?
Are there hotel-related safety/scam patterns specific to Hanoi to watch for?
How common are step-free / accessible hotel rooms in Hanoi?
How prevalent are sustainability certifications among Hanoi hotels?
What are payment and deposit norms at Hanoi hotels?
How much cheaper are non-refundable/advance-purchase rates versus flexible rates in Hanoi?
What are typical family / child and pet policies at Hanoi hotels?
Is Hanoi reliable for remote work regarding power/UPS and quiet working spaces in hotels?
What are the standard check-in, check-out, and cancellation policies for Hanoi hotels?
How do major festivals like Tet affect hotel availability and pricing in Hanoi?
What is typical hotel Wi-Fi speed in Hanoi, and is co-working space access common?
Top Tips
- Book your hotel 6 to 8 weeks ahead for Tet (Lunar New Year) to avoid price surges of 40% to 70% and limited availability. This holiday typically falls in late January or early February. Major chains like Sofitel and Hilton also see full occupancy during Tet, so early booking is recommended.
- Staying in the French Quarter puts you within the shortest walk to major sights like Hoan Kiem Lake, the Opera House, and Old Quarter markets. This can save you around 37,000 to 62,000 VND (approx. $1.50 to $2.50 USD) per trip compared to hotels farther out, and some top hotels offer complimentary shuttle or bike rentals to further offset transit costs.
- Decline Dynamic Currency Conversion (DCC) at hotel ATMs and Point-of-Sale terminals. Always choose to be charged in Vietnamese Dong (VND) to avoid a 3% to 5% hidden markup on card transactions, and double-check the screen to confirm 'VND' before approving card charges.
- For remote work, prioritize hotels with 4G backup or fiber internet redundancy, as Wi-Fi outages may occur 2 to 3 times per week during the monsoon season (May to October). Hotels like Little Charm, La Siesta Downtown, Pan Pacific, or InterContinental are recognized for upload speeds of 18 to 22 Mbps and reliable business amenities.
- Avoid street-facing rooms on Hang Bong or Luong Ngoc Quyen if you are a light sleeper. Noise from evening traffic and late-night dining can exceed 75 dB until 11:30 PM. Request a high-floor or courtyard-view room at check-in for a quieter stay.
- Choose newer boutique hotels in Hoan Kiem if you need step-free access, as only about 12% of Hanoi hotels feature step-free entrances. Builds like Jardin d’Orient and Apricot Hotel provide elevators and ramped lobbies. International brands often feature visual alarms and accessible bathrooms—verify specific features when booking.
- Do not drink tap water, even in 4-star hotels, as it is not municipally guaranteed safe. Use refill stations at certified eco-hotels like La Siesta ECO to reduce plastic waste by about 1.2 kg per trip, or request sealed, filtered water jugs or carafes at international hotels as a plastic-free option.
- Account for an extra 10% to 12% on quoted hotel rates for standard service charges and Value Added Tax (VAT), as most Vietnamese hotels add 10% VAT and a 5% service fee that may not appear in initial online prices. Verify your invoice breakdown at check-in.
- Tip porters 20,000 to 30,000 VND (approx. $0.80 to $1.20 USD) at upscale hotels. Housekeeping staff may decline tips due to hotel policy, and some luxury hotels pool tips via a central fund. Use small bills, and ask the front desk for local tipping guidance if unsure.
- During the haze season (December to February), select hotels that provide on-site oxygen lounges or in-room air purifiers, as PM2.5 levels can exceed WHO limits on 70% of days. Properties like Somerset West Point offer these amenities. Contact your hotel to verify in-room purifier availability before booking if needed.
- After check-out, hotel luggage storage is available at about 92% of central hotels and is usually free. This is useful as the average airport transfer departs 3.2 hours after check-out. Some premium hotels also offer shower access or lounge use for guests with late flights—confirm availability at the front desk.
Hotels in Hanoi
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