Charleston Capitol Hotel

Charleston Capitol Hotel

Charleston Capitol Hotel Image
2 and 1/2 Star
Hotel Guest Rating: 7.2/10
1000 Washington Street East
Charleston, WV 25301

Hotel Guest Rating for Charleston Capitol Hotel in Charleston

# 9 of 27 hotels in Charleston
Based on 91 reviews from guests who stayed at the
Charleston Capitol Hotel
Overall Quality Score
user rating 7.2.0
7.2
Hotel Cleanliness
user rating 7.5.0
7.5
Hotel Staff
user rating 8.4.0
8.4
Location of Hotel
user rating 7.9.0
7.9
Hotel Dining
user rating 7.0.0
7.0
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Hotel Guest Reviews of the Charleston Capitol Hotel

Our hotel ratings and reviews are from real hotel guests. Priceline.com ensures that its reviews are guests-only by proactively sending hotel surveys to customers after they've completed their hotel stays. In the post-stay surveys, priceline.com hotel customers are asked a number of questions about their stay and the hotel. On a scale of 1-10 with 10 being the best, the survey asks guests to rate their overall experience and specifically rate the hotel's cleanliness, staff and location. Priceline.com does not allow site visitors to post unsolicited hotel reviews.
Business Traveler
Verified Hotel Guest from Bridgeport, WV
December 16, 2015
Business Traveler
9.0
friendly staff
Couple
William from Walker, WV
December 3, 2015
Couple
8.0

This guest did not leave comments about this hotel.

Business Traveler
Shelena from Warrenton, VA
October 26, 2015
Business Traveler
7.0
Rooms were nice and clean. Beds comfortable and parking was good.
The lobby and common area furniture was very dirty. It had us apprehensive about what our room would look like. They could definitely improve the lobby, but the rooms were ok.
Couple
Verified Hotel Guest from Charlotte, NC
October 13, 2015
Couple
1.0
Didn't like nothing
The rooms, elevator and carpet smell horrible.

Needs an upgrade. Smells horrible. Slots things needed cleaning

Couple
Jeffrey from Reynoldsburg, OH
October 6, 2015
Couple
1.0
Location.
This is barely a 2 star hotel, front desk clerk was very casual & unprofessional, upholstery's worn & dirty, floor in elevator worn, probably the softest, most uncomfortable beds we've ever experienced and the towels were dinghy gray.

Other than the desk clerk everyone else was nice and helpful. Initially the continental breakfast looked good however there was strange omissions, waffles were good but no regular syrup, juice dispenser was out of order, offering cranberry & apple but no orange juice? While nice the young woman attending the breakfast started the breakfast down before 10:00. We've stayed at The Best Western right next door is rated as a two star hotel but superior in every way to the Charleston Capitol Hotel. ...read more

Verified Hotel Guest from Twining, MI
October 4, 2015
7.0
Hotel was convenient to the highway and parking was ample. Staff was friendly and helpful.
Room could have been cleaned a bit better.
Family Traveling with Young Children
Agron from Kill Devil Hills, NC
September 28, 2015
Family Traveling with Young Children
10.0
It was very clean.
Showing sign of age.
Business Traveler
David from Pgh, PA
September 22, 2015
Business Traveler
2.0
location
the place is worn - wall paper peeling off the walls; no way it deserves the star level given; breakfast on day two consisted of make your your waffles and cereal; day one was scrambled eggs and bacon
Couple
Verified Hotel Guest from Bluefield, WV
September 18, 2015
Couple
7.0
had the best bed ever for any hotel free breakfast was wonderful walking distance to mall bathtub was huge and after three baths/showers in a row still had hot water
9 floors only 1 of them had a soda machine stocked but did not take dollar no snack machine, mildew all over walls, no minifride/ microwave like offered, nasty stains on washcloth and very old old towel,
Couple
Verified Hotel Guest from Panama, NY
September 15, 2015
Couple
1.0
The room was stripped down, not anything like photos. No coffee maker, micro wave or fridge. One washcloth, no towel, no soap. And NO ONE would answer or respond at the front desk. Location was hard to find. NOT A 2.5 STAR, more like a -1.
Not as advertised. Dirty old room with no customer support at the front desk. Horrible.
Reviews of Charleston Capitol Hotel
(1 - 10 of 25 reviews)
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