Park Plaza London Victoria

Comfortable bed, friendly helpful staff. Excellent location to visit all the London sights.

Super clean amazing value for money Staff super friendly very nice breakfast!Bar open till late

Great location and really nice clean hotel. Breakfast was great. Possibly the best hash browns I’ve ever had.

That the single beds were right next to each other.

Great location, perfect bathroom.

There was an unused door in the room, and it is no good for sound isolation I can say.

It was clean, friendly and comfortable. Little touches make the difference.

Wee lived everything about the hotel, we came for the night as I was taking my children to see Hamilton at the victoria palace theatre, the location was perfect.When we arrived the staff upgraded our room from a double and sofa bed to a 2 bed apartment which was a lovely surprise and the children were very happy.The rooms were beautiful spacious and perfect, tv in every roo.and with a little kitchen, nothing was left un thought of, the views were beautiful and the beds were comfortable, the sofa bed was huge and very comfortable, I would defiantly recommend this hotel for a family stay.The staff were very friendly and accommodating, I have not a bad word to say.

There was nothing we didn't like.

I love the location. And the receptionist, Ms.Rasmeda, was amazingly kind and sweet! Thanks to her, I made up my mind to bring my parents to stay here to look around this beautiful city, London.

Very good location near Victoria station (very well connected) and walking distance to some popular tourist spotsVery clean and comfortable, with slippers providedThank you so much for birthday surprise!

Bathroom shower area is darkGot upgraded but room type changed which could be inconvenient without warning, no problem for us and they were quick to reach out when we enquired about it

It was a great location within walking distance to several areas plus different transportation options.

Hallways were a bit dirty. Definitely in need of a good cleaning. Our room bed felt like it was leaning and was as hard as a rock. Shower door barely closed which led to water leaking out into room.

Breakfast, cleanliness and the staff were really nice

The room was really cold. Seemed like the heater was off from the main switch. But one of the staff was nice enough to give us portable heaters.

Location was great, very safe. Hotel was very clean. Staff were very nice and helpful. Breakfast was very good.

Breakfast/sraff/comfort/location/value/cleanliness all excellent!

Not applicable best value in London

Bed was comfortable, room was spacious.

The room was really cold (you can’t control the temperature - even though it looks like you can). We have chosen the location on purpose as we had to catch an early train to Gatwick airport - but the proximity to the train station attracts a strange individuals. It is visible that the hotel rooms are a bit dated. Sofa was stained, TV’s outdated…

The hotel is in an excellent location minutes from Victoria Station in a nice area. The staff are very welcoming, friendly and attentive. We had a very large, comfortable, well furnished room and slept well as it was quiet and the bed was very comfy. We liked the eco scheme, whereby we opted out of housekeeping during our stay (2 nights). In return we were given a complimentary bottle of wine. As we also had a welcome drink voucher and some prosecco in the room we felt very well looked after.

There was a really excellent choice of food for breakfast. I particularly liked the fresh fruit and being about to cut your own bread, as well as the usual sliced bread. However the quality of the cooked breakfast was not brilliant and it was all luke warm, despite it being busy and regularly refilled.

Customer service was excellent - staff were very friendly and helpful, with no exceptions.

A couple of minor issues: there was a light on the wall at the side of the bed that couldn’t be switched off, which disrupted my sleep, and the bathroom mirrors are lit directly from above, which isn't ideal for makeup application.

The hotel was 5 minutes from Victoria. Our transportation generally was so easy . The staff was polite . The room was really comfortable with great mattress and good bath. They had coffee, tea and water bottles that were refilled. Generally good impression.

The casting feature on the television worked at first as an option but it disconnected after a few minutes.We didn’t get the chance to ask someone , probably it would be something that can be fixed . Also the water’s temperature was good but at some points it went really hot all of a sudden and then back to normal .

Great location. Very modern. Superior rooms were fantastic.

Only negative. No shampoo in the shower. Tiny thing.

Breakfast was lovely, really well cooked, not greasy and sickly, very nice filling meal to start the day.Literally about 2 min walk from London Victoria station, close to Apollo Theatre and a nice little strip for bars, games and shopping around the corner.Staff were brilliant, very friendly and accommodating.

It would have been 10 and smiles all around but unfortunately my missus struggles in the cold and it felt like our room had a window open for the night, it was very cold, and although the temperature said it goes up to 28 the monitor showed it at max of 22 and the room was not holding the heat in at all, we both had to sleep fully clothed.

Hotel reception was lovely and clean, the room itself was the same. Staff were very polite and helpful throughout the stay, and the morning breakfast was superb.In short, a place i would happly stay again

No negatives to report

The location, close to the Victoria station from Gatwick, the friendly and professional staff at the reception and conceirge. The lobby and the bar, both the decoration and the ambience. The rooms were modern and the bed was big and comfortable.

There was no proper heating and ventilation in the bathroom.