Windsor Arms Hotel

Loved the High Tea, food was so amazing I went twice! Perfect location in Yorville, close walk to The ROM and all the restaurants and shops

The bathroom was very nice but shows signs of age (mildew, dirty grout)

Helpful and friendly staff

Rooms need refresh

The room was very spacious and had a great decor. We were pleased with the amenities in the bathroom and the cleanliness of the room. The location was great to many shops and restaurants.

We were happy with everything.

Manny was so helpful - from check-in to helping with a coffee service in the lounge and at every turn, as were the rest of the staff. Overall, a very relaxing stay

The wedding that was being celebrated was quite exuberant; we could hear it all the way to our room (but not in our room);

Great breakfast and really peaceful dining area

Pool was under maintenance so couldn't use it

People superKindThey gave us very early check inRoom Very big and clean

Breakfast second day was a bit slow to be fair they were recording a movie in the hotel so this could have impacted. Hotel is so beautiful that movies are recordered here!!!

Friendly and engaging staff, who were very helpful.Beautiful restored building in a great location.

Couldn't get the earlier check-in but staff tried and they did have a full house.

Location /staff / story/ restaurant food was good

Carpets in the rooms, furniture/furnishings looking a little tired/ breakfast was nothing to write home about

I just love this hotel, it’s historic yet also very comfortable, beautifully maintained and beautifully renovated.

The staff was nice. The pool was great. The rooms were fine.

The rooms need to be cleaned better as well as the carpets. It needs a lot of renovating. Carpets are stained, bathroom floors are stained and not clean under the sinks. Had to recall every time for one of our vehicles as it was never ready.

Upon arriving at the hotel, we were greeted by the most wonderful door person, Peter. He was amazing in his energy and enthusiasm. Front desk staff were very attentive and professional. Room was an excellent size and hotel was really quiet and comfortable.You cannot beat the location. It's the place to be for exploring the city.

Given the reputation and location of the Windsor Arms Hotel, facilities and rooms are a bit dated. Hotel and pool area (that was one of the facilities we used) requires a renovation and refresh.

Upon arriving at the hotel, we were greeted by the most wonderful door person, Peter. He was amazing in his energy and enthusiasm. Front desk staff were very attentive and professional. Room was an excellent size and hotel was really quiet and comfortable.You cannot beat the location. It's the place to be for exploring the city.

Given the reputation and location of the Windsor Arms Hotel, facilities and rooms are a bit dated. Hotel and pool area (that was one of the facilities we used) requires a renovation and refresh.

The food was expensive at the hotel. The tea was lovely. The breakfast took too long (30 minutes) to come out and was pricey.

The way Booking.com handled transferring me to this hotel

Elegant! Beautiful room, comfy bed.

I ordered room service breakfast, paid for a pot a coffee and did not receive it. That was really disappointing because I didn’t have time to cash down again.

Location

They need to put new towelsThe HVAC in the room is very noisy.The staff would behave nice, but not necessary solving any issue you might face in the hotel.

Breakfast was good.

The TV had an issue that could not be fixed even by the staff. Also there is too much lighting at night from the various appliances. In addition the HVAC unit had a constant hum that was troublesome at night.

The Property would have been delightful in it’s prime but unfortunately has been sadly neglected

The Property is in need of some overdue maintenance Some Staff were lovely while others seemed like they would rather be somewhere else..There was a Language barrier with the Waitress who bought the wrong order, although she was lovely she could understand English.The paint in the swimming pool is peeling and was between my toes post swimGiven the money that we paid it was disappointing

The location over all , and the classic style of decor and the kindness of their staff

The location, staff, room size and comfort are all great. We always have a nice stay. My only criticism is that it really needs to be updated. Rooms really need to be renovated given the price point and # of stars.

Very friendly and comfortable, perfect for a little stroll through the city and near the royal ontario museum.

It's a little bit oldfashioned inside but although nice