Holiday Inn Montreal Centre Ville Downtown By IHG

Central location, nice lobby, and proximity to Metro station.

It's a dumpy hotel.

This hotel is in poor condition—dirty rooms, a dilapidated and filthy entrance. It is horrible.

The concierge is fantastic.

Check in is 3. We waited and waited. Did not get a room until 5pm. Claimed they were busy.

helpful and polite staff, especially Hotel employee at the front desk

plastic cups in room instead of glass

The location is excellent given that it is in the middle of Chinatown and less than a kilometer away from Old Montreal.

Many of the vending machines did not work.

Very accommodating staff! They allowed early check in! The room was super duper nice and clean, and has cold air conditioned and heater!

Aside from the location, staff were very friendly, even helped out in giving directions for some places.

Old building smell of rooms and hallways. Booked a room on high floor, glass windows not clean, dusty frames and sills.

The koi fish in the lobby were a huge hit for my kids. Even better that the hotel restaurant staff gave them little cups of fish food to feed the koi, much to my kids' delight!

friendly reception, location, reasonable parking rates

Location is great. Staff was courteous. Spoke french to us at first but when they saw we spoke English they gladly switched to English

All great.

Loved the location being in Chinatown. I also loved the pool in the hot tub.

The elevator to go into the parking garage was broken. I would not informed of this when I checked in so I had to figure it out blindly.

Their flexibility

Just that there was no microwave in the room. But a very kind staff member took our food to hear it up in the staff kitchen for us.

Breakfast was a major plus. Parking is very convenient.

TV never really worked despite a very helpful and kind technician visiting us at 10pm to try to work it out. The $ 40 resort fee for a minuscule gym is really a joke. This shouldn't happen at a chain like Holiday Inn.

Customer service was excellent. Location was great. Hotel was clean. Good ammenities.

Location to the convention center was very good.

One of the pans that was used for the buffet breakfast has a broken hinge. I brought it to the servers attention. The next day it was still broken.

Our 3 year old was enamoured with the koi pond and loved that she could feed them from our restaurant table

Had very good security, room was very clean, parking garage had elevators

Check in parking wasn't horrible and I brushed against a cement planter in attempts to get back on the street because it was blocked by others.

The location because it?s at the center and within walking distance of majority of the places I need to go.

Parking fee. We parked our car at the hotel for 3 nights but never needed to use our car so it was kind of a waste for paying over $103 parking fee.

Location next to Metro station and Old Montreal. Restaurants and arts center within short walking distance. Buffet breakfast was decent & continually refreshed. Housekeeping service was consistent and appreciated. Front desk staff was efficient & helpful.

Cost of breakfast buffet was a little high.

Staff was friendly, supportive and cooperative.

Room did not have any hotel info materials, no pen/paper, no area information (restaurants, churches, entertainment, etc.) Lobby restrooms were locked in evening (as early as 7:00). And the breakfast offered, while sufficient, was never changed.