Hôtel Le Yachtman, The Originals Collection

Wonderful location by the old port.

Uncertain parking and poor information beforehand about how to manage parking. Some staff unable to explain parking situation and solutions to the problem.

Location, nice and neat rooms

The half levels which make it difficult to access the room with a stroller.The noisy street which the back of the hotel borders.

The location was great and the hotel is very comfortable. The staff was very friendly and helpful.

The parking lot was a little confusing to find but once you‘re parked it’s fine.

Proximity to everything! Less than 10 min walk to the La Rochelle train station. In room hotpot for hot water.

Interior layout of the ground floor is a bit strange. I had to pass through a narrow corridor to get to the back elevator. The hairdryer is supposed to deter theft, but a bit hard to use as you have to continuously press on the front panel for it to work.

Nice suite, excellent location

AC didn't seem to work, but I didn't notify anyone. Front desk is combined with the bar and just seems unapproachable.

Brilliant location right on the port with the whole of La Rochelle accessible by walking 10 minutes. The room is perfect with enough space and storage for the few days. Bed super comfortable and made up each day. Staff very friendly and happy to accommodate.

One or two tweaks would make it perfect, like black tea in the room, a better hair dryer and better hair and shower gel.

The hotel was perfectly located, the beds were the best we have ever slept in abroad! Room spacious, and the staff went above and beyond to help with a medical problem. La Rochelle has fabulous medieval architecture/ a fascinating history- see Ina Caro's book- and among the best seafood in the world. Besides that you will want to visit the islands by ferry or other boat. Breakfast lovely too, and in a room with a view,

The location of the hotel is magnificent. It is right on the port, but just away from the really busy bars, so feels as though it is very secluded even when the port is right outside the front door. Rooms to the rear overlooking the pool are ideal, and the vista from the first floor breakfast area in the morning are what make holidays that bit better. Really enjoyed this hotel experience.

Nothing at all

Great location

This is not a 4 star hotel. It is tired and very poor attention to detail. For example one of the glass panels protecting the pool is broken. It looks shabby

The room was spacious and the separate toilet is always nice. The bed was very big and comfortable with crisp white linen.

It was advertised as a room with a street view. The window was really small and there was no view at all. The hinges on the bathroom doors squeaked so loudly that they woke my husband up when I went to the bathroom. The rooms were serviced very late in the day and the coffee and sugar not replenished.

Hotel is right in the center and walking distance to all restaurants and beach.You can park your car a few minutes in front of the hotel to unload luggage.

The hotel is a little difficult to reach due to closed roads for cars without a local permit. Way from hotel to garage complicated. Garage is close by, but the map we received did not explain the way properly.Airconditioning in our room did not work and we were told that our room was not very hot.The weather was very warm end of July and the gentleman at the reception desk suggested to bring us a fan.We refused this and after a difficult discussion with the same gentleman we finally got another room with a (noisy) airconditioning.

Pleasant hotel in great area, nice common space and pool availability.

Room was a bit small and a bit surprised construction going on in high season

Good location , the finished rooms looked good

We never even checked in , it was that bad !Despite messaging ahead of arrival as we’d seen negative reviews about construction work - we had raised an enquiry via Booking.com and had a reply from the hotel that work was only at the back of the hotel and wouldn’t affect us .. absolute lies !We arrived after an early start & long train journey to find the hotel with no exterior signage and the entire ground floor area was a building siteThe man at reception seemed down beaten and prepared for our dismay - when we explained we weren’t expecting the construction work to still be going on he just said “me too”The foyer , corridors and stairs were a mess and everything covered in plaster dust . I requested to view the room and after initially being told the room wasn’t ready ( despite earlier communication confirming our arrival time of 3pm ) I was given a key and left to discover on my own .The room to n the 3rd floor was recently refurbished , and fair to be honest - not sure about finer details as we didn’t stay in the roomI asked about the breakfast room as clearly the downstairs poolside room was not yet completed. I was shown a first floor conference room laid out for breakfast , which looked okay , but was unlikely to be available during the day , leaving no public / communal areas . so no drinks by the pool or anywhere to relax other than the bedroomI encountered the manager / owner ? during this and explained my disappointment. The only response I received was “have you decided yet” , as in giving us only the choice of cancelling the booking , or putting up with the chaos.

Excellent location and comfortable bed

The hotel is undergoing renovation works. Thereare workers going in and out, the pool was inaccessible, and the general cleanliness of the room was poor (dust on the table in the room and paint stains). Staff at breakfast was nonchalant and tables were not cleared. I barely slept because of the strong smell of paint. The hotel should either warn guest or just close until the renovation is done.

Horrible stay with incompetent and indifferent staff

Incompetent and indifferent staff with a default answer of "There's nothing I can do". They wanted to leave us in the dark in the room with 2 kids all because we lost 1 key card. This is not a 4* hotel.In more details, we used this hotel due to a visit for my father-in-law's funeral. I would not stay there ever again and will of course let anyone that is planning on using that hotel -or any hotels in the collection- to stay away. - No information of pool closure and hotel being under renovation when booking. The temperature was around 36 degrees and we chose it due to the location and pool for the 2 kids.- Arrival at 8pm, sofa bed for kids not made.- We were given just one key for the room and we unfortunately lost it. Front desk could not make another key and told us there's nothing they can do . Eventually they gave us an actual key for the door but room electricity/lights do not work unless you insert a key card. We went back down to the front desk and we were told that there's nothing they can do since they do not have any other keys. After about 20 minutes of arguing and going back-and-forth, they gave us the master key card. A bold move that could backfire since we could open all the rooms in the hotel, but at least we were able to not stay in the dark.- Housekeeping only did the beds, did not empty trash, did not refill shampoo/body wash, did not provide any more TP.- At checkout, we were initially also charged for breakfast, when we never had any and also told the agent at check in that we wouldn't have it. When asking for the manager for all the issues, we were told they're in the back office and no-one is available to talk to us.Resolution was 1 out of 2 nights discount.

The hotel is in a fabulous location in the port, only 10 minutes walk from the train station with plenty of restaurants and bars on the doorstep. The bedroom was lovely, large, very nicely decorated and quiet. The swimming pool was an added bonus. Breakfast was very good with plenty of choice, served in a lovely room looking out the port with plenty of seating. Staff were very friendly and helpful. I would recommend highly.

The only thing that disappointed was the lobby/bar area are being re-constructed at the moment which we weren't informed of when booking. The work did not impact on our stay except after a day's exploring we usually enjoy having a sit down and drink before retiring which we weren't able to do. When finished it looks like it will be lovely so we may need to visit again to experience it. Otherwise we could not find any faults.

Rooms were very comfortable and clean. The breakfast was well stocked. We were able to use the pool and it was heated and lovely as it was a very warm day. The location is wonderful. The staff was friendly and very helpful. Parking was nearby. We really liked the hotel and La Rochelle.

Some construction is being done so the hotel name is not visible in the front so we had trouble finding it. The construction on the main floor did not bother us as we were there on the weekend but as a courtesy guests should be notified.

Fantastic location right in heart of town facing the port and surrounded by restaurants and bars. Parking available nearby.Friendly and efficient staff particularly the young man on reception

Its location and friendly staff

There were renovations during the day but didn’t really affect us and understand that work needs to be done

Central location, very clean room and extremely comfortable bed. Safe parking was a plus for us as well.