Ten Manchester Street Hotel

Wonderful location, quiet street, and quiet hotel. My room was clean and modern. Little things like free wi-fi and complimentary bottles of water were nice touches. Small inn feel but modern and high end updates.

Stayed in the grand suite which was nice layout and a lovely size

The suite and most of the other areas are in need of updating. Damaged furniture. Heavily scaled shower head which I would say is holding bacteria. Stains on the carpets.

Location was perfect, rooms were clean, well-equipped, and very comfortable. Room service was prompt and delicious; we would certainly stay here again.

Quiet street but very close to High st Marylebone and Baker St. Excellent cafe's and restaurants nearby. Spacious room, clean and beautifully decorated. Good size bathroom.

Fire alarm went off one night - several times. I had to call reception to confirm it was a false alarm - no proactive communication. One morning we waited for the lift for about 5 min. Staff could see us waiting but only when we asked why it was taking so long did they explain the lift was not working. No hot water one morning but when I complained all they said was they could send someone in 20 min, which was no good as we were checking out. The property and the room was excellent but the staff communication was strangely poor.

Friendly staff and very convenient location

No bellman

Very well presented, aesthetically pleasing, clean, comfy beds, very friendly staff

Nothing negative to say

The hotel itself was very nicely presented. The beds are comfortable and the rooms are clean with lots of fresh clean towels.

The payment system was a little confusing. I had some money taken and held yesterday for more to be requested at the property on the day of arrival which my bank declined so they used the initial amount. It was okay it just seemed like a long winded process. Other than that we were very happy with our stay.

Very good location, the staff were super friendly and helpful. The facilities were good, communal areas were decorated to a very high standard. The breakfast was good

The bedroom was very small making it difficult to manoeuvre when you have suitcases etc. it was also quite noisy.

The hotel was very clean

The bed was two single bed bases pushed together with a king mattress on top, they started to separate and made the bed uncomfortable.

Ideal location Very clean room

Poor facilitiesPoor customer service

Great location amazing staff

Stain on carpet, frosted glass only limited privacy in bathroom

The room was clean and nice if small. The bed was very comfortable. The tea and coffee supply was generous. However the plug for the kettle was not that easy to access and we had to put the kettle on the floor.

We were asked if we wanted breakfast at £20 each which we accepted. However when we arrived we found the dishes separately priced for less than £20. I had porridge, toast and coffee which came to under £20, according to the menu. We were not offered more than one cup of coffee. When we came to check out we were charge the £20 each and for the individual items which came to a further £35. This was removed from bill but I noticed an extra £5 was also charged. By that time I just wanted to pay and not make a fuss so I did not query it.

Location

The fact we got no sleep because they booked me in a room for £300 per night that had a hotel flag banging loudly all night that meant we had zero sleep and were not prepared to accept responsibility and behaved like a low budget hotel

Location is quite central

I got a room in the basement, was really cold inside , needed to sleep in a sweaterAlso the property is claiming to have gym but in reality you need to go to a different hotel to use it and additionally pay 15 pounds per day to do so

Helpfulness of the staff.

Very noisy in the lower two junior suites. Due to the lift and bins just outside the window. Bottles would be emptied into bins as late as 1am and bins lifted at 8am. Cleaner would decide what was rubbish, even if it wasn’t in the bin. Do not leave hair ties and water bottles and on the bed side table.

This was our second time staying here and we’re pleased to say that the standards are still extremely high. From the moment we arrived, we were greeted with genuine warmth, the staff were friendly, attentive and nothing was too much trouble. The hotel was spotless throughout and we had a great night’s sleep in a comfortable, quiet room.Breakfast was delicious and very filling, the perfect start to the day. We always choose this hotel because of its fantastic location, it’s ideal when we’re seeing a show at the Palladium and also perfect for shopping, with Oxford Street just a short walk away. There are also plenty of great places to eat nearby.Overall, another excellent stay, we’ll definitely be returning

Absolutely nothing

The location . Shower ,

Room was small, issue with payments which need to be addressed by management. Better training needed

The location was perfect. The bathroom products were nice.

The bathroom door lacks privacy. The room was quite warm.

The location is tge best. The courtyard room was fantastic

The checkin process seems more complicated than it needs to be. Don't like the service charge element on a hotel room. Yes you can opt out but seems off.

The hotel is clean, staff are friendly and very accommodating. It was a lovely surprise to be upgraded to a suite which had a very comfortable bed and there were no issues with the amenities. The breakfast menu was varied enough. Most areas of central London are walking distance from the hotel. Overall a superb stay in this hotel.