Gem Fitzrovia Hotel

Great location, excellent staff, very nice hotel. Cozy but well located

Decor good, clean and comfortable. Location brilliant

No gym / pool

Great location. Excellent room which was perfectly clean and very comfortable large bed.

Slight sound of tube trains but not intrusive.

The location was perfect for me because there are two underground stations (Great Portland Street and Regent's Park) about 2-3 mins away. Also, Oxford Street was about a 10 mins walk. It took me about 20 mins to walk to Shaftesbury Ave so it is an ideal location for exploring central London on foot. The bedroom was a good size and it was comfortable. Bolsover Street is relatively quiet - my room was on the street side but I didn't notice any traffic noise. I did not have breakfast at the hotel, but it was available.

In hindsight, I wish I had tried the hotel breakfast but it was £20+ and I jibbed at the price.

Quiet , clean and good staff .

It did not hand any refrigerator in room.

I have syayed here a few times for work, clean friendly hotel in great location, close to tube station and loads of restaurants, pubs etc on doorstep.Previously rooms have been great too........not this time!

Size of room this visit, should have been a single, queen bed, could step off bed into bathroom, bathroom had less than a square meter of floor space, if either of us were any larger would literally have not been able to get in or out of s hower.When questioned staff were very dissmissive.

The room was spacious and clean. The lift was fast. Location is great, just a few minutes' walk from the tube station.

The room lacked basic amenities, such as a mini-fridge. Clothing storage was insufficient and consisted mainly of hanging space (the drawers were too low for clothes). Some things, like a hair dryer, were very old and not very clean. Even though the location has 2 lifts, there are stairs at the entrance, which makes it inaccessible and difficult to navigate with a heavy suitcase (the main doors are heavy and hard to open with one hand + a suitcase).

The room was extremely clean. The bar area lounge very comfortable and attractive

This was supposed to be a superior room but only adequate. Is this because we booked through booking. Com.

Great location with grocery store restaurants and coffee shops on the doorstep. Cosy and comfortable room. Heating worked well.

Just missing amenities like gym etc

Comfortable bed, large bathroom with a good shower.

The presentation of the Hotel is excellent. The staff were very friendly and provided superb service. The food serviced was good and varied selection

There was nothing we didn't like

Our second visit to this hotel within a couple years. Now, happily, breakfast room, staff and food is superb and one can have a beer on tap in the comfortable lobby. Especially for London, an excellent value

Very welcoming check-in staff, especially at Breakfast & lovely clean room - great service all round.Excellent location, and only 10mins walk from Oxford Street. Would definitely stay again.

Nothing, everything was nice and pleasant experience

Very good breakfast with quality products. The restaurant is nicely decorated, victorian style. Nice room and bathroom. Very good location, easy reachable by public transport.

Breakfast on Sunday starts at 08:00, not suitable for morining flights. Also, esspresso option could be included in the breakfast menu, they only serve americano (black coffee).

Character, location, interior design, glass lifts

Price of breakfast - but it wasn’t so different to the cafe down the road!

the room gets very hot (in january) and we needed to sleep with windows open all the time

Friendly staff, efficient and super helpful. Room was lovely and great value for money. Breakfast great !!

It is clean and near the Center. 24h reception. Tea and coffee in the room.

Small rooms. The beds are to firm. Low ceiling and limited space.

Very convenient for Central London. Clean, comfortable in a quiet location. Staff helpful.

Some noise from tube lines underneath the street, but this was probably noticeable only because of the otherwise quiet environment. Did not in any way detract from our stay and we would stay here again.

Location and quietness

Just once it would be lovely to be surprised and get the better room advertised on a website, ie: actually 3 beds rather than an uncomfortable couch bed with a skinny mattress. It’s disappointing that time and time again hotels advertise rooms with capacity for 3, but rarely give the room advertised. Honestly just such a simple decision by the hotel, would have been the reason for me to use this hotel again. But with so much choice around its am easier choice to look for an alternative.