Hilton London Kensington

Location

Yes after paying for breakfast,I had a drag of almost an hour to convince them I had a breakfast with my bookinh

The location

yes. I did not feel that I was Treated with respect. Staff needs additional training when it comes with dealing with guests. Dingy old carpet in the lobby and hallways.

Location, staff

Room and bathroom very small and rundown.

Excelente service. Every request was solved immediately and the staff is very friendly. We even forgot the adapters to UK but they were kind enough to lend us a pair. Breakfast is beyond any expectation, don’t hesitate to include it in your booking. Location is perfect, very close to Metro station but it’s also nice to walk around enjoying the views.

Comfy beds, good room size, and overall clean property. It was nice having tea and coffee in the room and water provided in the lobby. The reception staff are courteous, helpful, and efficient. For the amount of guests (loads!) the property is not noisy. Convenient location if you're looking to stay in the Shepherd's Bush area. There's very nice breakfast places a short walk away too.

The shower water pressure isn't great. The placing of the sockets/electrical outlets - none are close to the beds. The smart TV can't be connected to your laptop. The duvet could have been warmer, it was a quite thin. Otherwise all good.

Good location

Room was cold. Barely any heating Showers had almost zero pressure

What a fabulous hotel for the price we paid. Gorgeous view of the crescent houses, close to the tube. The rooms were spacious, clean and warm. The staff were really friendly and the hotel breakfast was one of the best we’ve had in the uk

The car park was £40 fir 24 hours but to be expected in London.

Great location. Good Parking.

The room was small and the hotel felt a little tired.

Amazing location, so close to Shepherd’s Bush tube station, also beautiful area to walk around and admire the amazing houses. Also very close to Notting Hill which was lovely to explore.

The lobby is dark and overall there is a more dated feel to the whole hotel.

Staff on reception and concierge were really lovely and helpful

Cleaners were slamming doors before 7 am for 45 minutes

The location was perfect for our trip and the staff were polite and kind. The hotel also provided a good breakfast selection.

The property looked a little tired, the carpets in our adjoining rooms were frayed, also scuffed paint work it just looked tired and could do with an uplift. Also ask if your room has a view.

Staff amazing, mentioned it was a birthday on the booking and had dressed the room with balloons and wine in the room. All of the staff were very friendly and helpful. Would stay again if in the area.

A little bit dated, could do with an update.

Breakfast was good. Location was very good

Travel desk staff...the one we spoke to on day 1 was very helpful but the next day there was another person who didn't feel like helping us...waa very curt and unapproachable.

The staff were really nice. The location was excellent, near public transport. The room was clean and had sufficient space.

The price to stay with my dog was high.

Great price, good location if you want to stay outside the city centre and it’s close to Shepherd’s Bush station.

It’s a bit dated. My room was small.

I like that I could check in earlier

The rooms are really cold and don’t have extra blankets. Also, the bedsheets were really dirty and it took an hour for me to get new ones just to find out that they didn’t fit the bed. Also, they just handed them over to me and expect that I should do the bed.

Well located , near to local amenities,

Air conditioning in room noisy

close to tube at shep bush, Nice plush foyer , bar looked nicely decorated although didnt use it. Dining room for breakfast good, plenty of choice...

think its looking a bit dated...furniture in room needs refurb, bed was nice big n comfy, but as i say its looking a bit dated. TV good and lots of choice though. Passageways along the floors again need a bit of refurb...But for 135 pound in london pretty good incl breakfast.

Good location

Property is a bit on the old side. The room is very basic. The carpet in the hallways are old and have a particular smell.

SOMEONE NEEDS SACKING

Dear Sirs,I am writing to express my dissatisfaction with the service I received at the reception during my recent visit to your establishment on 24th Jan 2026. Unfortunately, my initial interaction with the staff left me feeling unwelcome and disappointed.Upon my arrival at midday, I was informed that I was too early to check in. When I mentioned that I had requested an early check-in and had emailed in advance, the reaction from the staff was disheartening. I noticed eye-rolling and a dismissive comment regarding my request being made through Booking.com. While I understand there may be issues with the third-party service, I believe it is essential to treat customers with respect, regardless of the source of their bookings.Additionally, when I attempted to discuss my parking reservation, I encountered the same dismissive attitude, culminating in being charged an unexpected additional fee. This was frustrating, especially as I was already pressed for time.I must note that while my initial experience was lacking, the rest of the staff I interacted with during my stay were extremely helpful. However, first impressions matter, and the reception experience does not reflect the level of customer service I had hoped for.The individual who assisted me seemed to struggle with customer service skills, and despite being a paying customer, my concerns seemed to be disregarded. If it weren’t for the urgency of my schedule, I would have seriously considered finding alternative accommodations.I hope you take this feedback into consideration to improve the reception experience for future guests.Sincerely,George