Steigenberger Icon Frankfurter Hof

Hotel staff does needs training

Hotel staff needs training

Great location, spacious rooms, but the hotel is in need of a renovation and remodel. Grande old dame that’s just too old now.

Outdated and old fashioned.

Location is great - at the heart of Frankfurt. Staff are friendly. Breakfast very good. Beds were comfy. GYM was very good.

Amenities were a bit out of dated. Room service menu was small and the dishes extra expensive.

Location and ambience

Food in restaurant was not great and the cost of water in restaurant was ridiculous

Location is the best, it’s surrounded by Christmas market, and walk distance to attraction. Breakfast is good

The shower button failed to work, and it took long time to fix it

The staff were friendly and always willing to help, especially in the dining room. We also received excellent assistance and recommendations from the concierge.The room was large, comfortable, and fully equipped. We really enjoyed the breakfast as well — it’s served in a beautiful dining room and offers a huge variety of food and drinks.If you want, I can merge this with your earlier comments into one seamless full review.

For a hotel of this level, the soap and shampoo really shouldn’t be served from dispensers. They’re not easy to use and don’t match the hotel’s prestige — even though the products themselves smell great.We also requested a 3‑hour late checkout and were surprised to be asked to pay 60–80 euros for it.

Incredibly beautiful hotel, finishes, space and cleanliness was exceptional

The look and feel of the hotel was wonderful, incredibly well located and central to all we wanted to do.

The hotel architecture is beautiful and the friendly staff. The spa.

The Deluxe room that we booked had two issues: the heating system doesn't work and the window doesn't shut down well, so the room was cold. After calling the receptionist they sent the house master and checked it to confirm the defects. Then they moved us to a smaller room than the one we booked which was disappointing.

Proximity to Christmas markets and the river. Shopping strip around the corner. Walking distance to main train station. Only 25 mins to airport.

Got a little too hot in rooms. Had to open windows in December. Otherwise, very comfortable

Perfect location, beautiful quiet character filled hotel with fantastic staff and breakfast.

Bathroom was older and mould between top of the bath and shower. Shower over a high bath that was narrow was a bit disappointing.

Frontline staff are nice and helpful.

Rooms need upgrading as facilities are has passed its prime. Towels needs to refurbish. I stayed here exactly 2 yeats ago, observed things have aged.

This hotel is centrally located in the old town enabling walking to many of the Christmas markets, restaurants and attractions. The gym is well taken care of with weights and cardio machines and the spa is wonderful with many options for both men and women saunas, massages, hair styling, facials and mani/pedi. The bar is so welcoming and comfortable and the on site restaurant is very good. A great breakfast provides a vast array of foods to help start your day.

Absolutely —Fantastic Stay!We had such a wonderful experience at this hotel! Everything was spotlessly clean, which immediately made the stay feel comfortable. The staff was absolutely amazing—friendly, helpful, and genuinely welcoming from start to finish.I also fell in love with the décor and architecture. The entire property has such thoughtful, stylish design touches that give it real character. My room was surprisingly spacious, which made it even more relaxing.Overall, a great stay all around.

The breakfast was excellent. The property is a traditional, historic 5 star hotel with wide stairways and hallways, marble floors and well maintained common areas. The room was comfortable and we liked being on the quiet back side.

It would be nice to have a simpler alternative for a light breakfast snack and a cup of coffee for those on the go versus a 44 Euro full breakfast. There is a paucity of coffee/breakfast spots in the immediate neighborhood, especially with indoor seating.

Nothing its a disaster

The property is falling apart extremely old ugly all pictures are fakes its like a hospital noises and bad smells everywhere extremely expensive

The location only

The hotel is old, and when we requested to change the room to the one shown in the pictures on Booking.com, we were asked to pay additional fees, so we paid.

The location only

The hotel is old, and when we requested to change the room to the one shown in the pictures on Booking.com, we were asked to pay additional fees, so we paid.

The money in the bag and the safe were stolen, and after many attempts to contact the hotel, they informed us that they had not reached anything.

Beautiful building

Airco was old and not working. No separate shower. When you charge 300 euro you don’t want to shower in the bathtub.Also 46 euro for breakfast is very expensive

did not have breakfast in the hotel.

Old building, does not match the photos advertised.It is not a 5 star hotel as advertised. Noisy elevators, in service from 60s.Bugs in the room.Did not put a child bed. Had to call and remind.Empty minibar. It is a shame not to have anything in the minibar. Why do you charge 100 eur per day as a deposit if the minibar is empty?No iron and ironing board in the room.Overpriced.