The Westin Buckhead Atlanta

What truly made our stay special was the staff. Everyone was genuinely helpful. A special shout-out to Aaron at the front desk who went above and beyond to make sure we felt welcomed and well taken care of, he made a huge difference in our experience.

The staff was nice

Thin walls heard moaning and other stuff Dirty sheets had to get new ones Construction in the front of the building difficult to park and get in One candy bar was $4 ¿ will never stay there again

Nothing to note.

Design, layout, feeling, vibe, lack of character, The room was playing, smelled bad outdated, and even had missing light switch covers, which gave it an element of shabbiness. Parking was far too expensive. Overall I think the hotel should¿ve cost half.

Great location, friendly staff

Parking is overpriced and AC didn¿t work well at all. Needs servicing

Location

I felt uncomfortable with their staff. I felt like I was not welcomed there. I was assigned with room with an issue, I had to move the room. They deactivated my key so I had trouble getting out of the parking garage.

The view was excellent. Worth the extra money for 20th floor or above.

Great check in and customer service. The Palm restaurant on site- EXCELLENT.

Clean room and view of the mall.

Long wait at front desk, multiple times, due to only one employee at desk handling all guest traffic was bad.

Customer service

The room was bare with no waters no menus no wifi info nothing It was bare and looked like i was in a motel 6 instead of a $--- a night room There was damage on bathroom door etc. Large barking dog in next room weed smells all.down the hallway.

Clean and Quiet

Parking garage was filthy and not 4 star.

Location was great for where I was working.

Sitting at the bar, an oder from behind the bar smells bad

The staff was great.

Remote fell behind the bed when I went to retrieve it I found more than what I was looking for¿¿ basically it¿s some extra freaky freaky people who¿ve stayed before me.

Westin-location

Westin-pool went up to the 4th feet not for adults, no jacuzzi area

Location

Yes. The overall cleanliness and everyone I encountered, except Ashley.

The location is great! Near restaurants and shopping.

This Westin clearly does not use the heavenly beds that Westin Hotels are known for. Very disappointing! Also our pillow cases were dirty and there was a hole in the door. The sun deck was smaller than a standard sized room and the pool was disappointing.

Staff was great, and the bathroom was very spacious.

The $35 self parking or $45 valet parking per night was a shock, and I feel that it was not disclosed when I made the reservation. I also do not like the $13.95 daily rate for WiFi.

I booked the hotel for the restaurant. They turned me away at 8:25 the close at 9. Very disappointed. The reason I picked this hotel was for the food.

Room needs a directory for front office etc. I tried the phone once no1 answered . The restaurant was terrible they turned us away and they were not closed yet. It was 8:25 did not get the room cleaned why I was away from the hotel

Location

The valet parking of $45 was high and if decided not to we had park in shopping mall unprotected. Bar staff not pleasant.

Bed was super comfortable. Great location. Covered parking.

No lotion in bathroom! Other guests leaving garbage in the hallway.

There was soooo much hair in my room. Housekeeping came and it was still hair everywhere.

Cleanliness of room

They double charged me and I still don’t have my money back. This is the 2nd time this has happened to me in this part of Atlanta and this is the 2nd hotel. I think this may be a common scam for this part of town!