The Ritz-Carlton Atlanta

Everyone was a pleasure to work with especially the valet guys. Hotel employee at front was a great help

Entrance and valet is cluttered

The hotel staff - from hotel employees at the front desk, they all made us feel at home. Dinner in the hotel restaurant was outstanding. I filled up a little too much on the cornbread. I will stay here again in Atlanta in a heartbeat.

Room HVAC system, blackout drapes, excellent very comfortable bedding

Parking situation

Staff was EXTREMELY helpful, knowledgeable, and professional.

Availability of ice and microwave. Coffee was cold and hotel charges $25 to deliver microwave.

The heater made very loud noises that kept me from having a restful sleep. Not a good experience

Heater was broken and made very loud noises that prevented me from sleeping

Location!

The cleanliness of the room. The room had not been cleaned upon my arrival, I have several pictures to confirm. Definitely not up to standards as other Ritz-Carlton locations I have previously stayed at.

Accommodating. Friendly staff. Very clean.

No. I will definitely return to this hotel. As it become one of my faves.

Leaving it.

No pool. No bathtub in $---/nt suite. Asked to be notified about any special requests. Told them we were celebrating a birthday. They did nothing. Bellhop was rude and didn't take our belongings up. Club service not available on Sunday, yet we paid for it

The service is the Ritz. The employees are proud to work for the old company. Since Marriott bought out Ritz and COVID 19, the Ritz has died.

2-dollar decorations, tiny rooms and smaller baths. Not even a house coat to answer the room service with. The food was decent but not incredible.

Room was small and bad view for the price. Bedspread skirt and carpet had red stains. Gift shop was out of all pain medication

It was nice and clean. The staff was amazing

I did not like that I had to pay for the minibar and snacks , after paying almost $--- for the room. Those items should be complimentary.

The staff were amazing very customer service focused. Made me feel very special

WiFi not offered in room and a small refrigerator would be nice. Selection from cable channels were poor

Perfection! Especially appreciated the Bed! Wonderful pillows and feather bed and sheets! Love the remodel. The bathroom was gorgeous and liked the tv. Liked the miroor and the low lighting in the bathroom - great!!

not really anything I'd find fault with - very happy!

The design and quality of the rooms and their decor was everything you would expect.

Retrieving the car from valet always took too long. For example, the 1st time, we called ahead. The car was present and we said so but we had to wait 15 minutes for them to realize it was. The 2nd time was just disorder and we again were late to an event.

They catered to our requests, they even left a special surprise for my Mom for her 60th birthday! The staff was phenomenal and an extra thank you to hotel employee for the birthday surprise and handwritten note for my Mom!

The room was upgraded

I did not get what I paid for and the fact the hotel ask you prior to coming what needs do you have and I told them and showed them the room style and they did have it available but failed to meet my needs. Also we had to run from homeless people

The staff less the manager was great. I can't say enough good things about the attentiveness of the staff we interacted with. When we arrived, there was a bunch of people waiting for their cars, but we were still greeted and acknowledged.

For the start rating, and the cost of this place, I was disappointed with the first room. We walked in and there was water every where, the floor was wet. The second room they gave us, was nice, but it had old worn out scratched up furniture.

I loved the valet. Very nice, friendly and prompt.

I was very displeased with the size of the room, and the entire set up as a whole for the price I paid. Cheap was the look, not worth my money. $--- for a two night stay, the room was small.

When I called and asked if I left my keyboard there they were pretty prompt about calling me back, and getting my address to mail it to me

Toilet overflowed not due to usage it was an efficient toilet with low pressure. Maintenance hotel employee pumped the pressure back up but no one came to clean up the dirty water, so we stayed at another hotel.. This was suppose to be a 5 ⭐️ hotel so disappo

This was for my wedding anniversary and I didn't enjoy my stay..