Grand Hyatt Atlanta in Buckhead

Wonderful staff!

Drinking water was nowhere to be found. They didn’t even replace 2 little bottles after they clean the room. Not a smart move to force people to buy water when you are charging $30 destination fee and $65 for valet.

My room wasn?t ready at 3:00 nor 4:30 and I was told that it wouldn?t be ready until 7:30, (that was the only not so good thing about the hotel well my experience with the hotel ) but I was giving another room and a $50 credit for the inconvenience.

Very clean. Affordable for the quality of stay. Truly care about the customers that come in. Room service was quick.

Clean rooms and clean restrooms

The wifi did not work at anytime even after contacting IT services

The room was a great size. I really liked the underbed lighting for getting up at night. The table nook and no carpet were tops for me.

The self park was detached from the hotel. It was cheaper than quoted online( $41), not cheap by far but for the location reasonable

Room was newly renovated

The lobby and most of the hotel was being renovated and we were not made aware of this. The entire reason for our stay was to enjoy the Christmas atmosphere and ambiance that the hotel normally offers during Christmas. Very disappointed this time.

great location and nice hotel

under construction so not many amenities

The room is big and the renovation is quite nice , Balmain products in the bathroom are a huge plus if they are indeed original

Stayers beware of the rip off, after paying taxes and fees of 36$ before hand I was charged additional destination charge of 30$+tax , at no point it was ever mentioned . Also , the person who answers the phone is extremely rude , and so is valet

For my 1st time, it made me feel like a Priority!! I'm definitely coming back?

Checking in, I had a young lady who came across to me as " nonchalant " and didnt give me a lot of information about nothing dealing with the hotel. She just gave me my keys to the room and walked off.

Clean and nice

Parking and resort fee price is too expensive

The hotel is NOT a 4.5 star rating. It was overpriced ($30/night resort fees) considering it was under construction. Having this option for the rating advertised was misleading. I could?ve stayed in a nicer hotel for less. Very disappointed.

The room and staff

$30 hidden fee and the $41 parking fee

Location is good, hotel is clean & beautifu (even while under construction)

They add so many fees on top of the cost, including a $30 ?destination? fee. Parking is also quite expensive at $41 to self park.

The staff was friendly

We tried to check in at 8:30pm but a room wasn?t available until after 11pm. I waited with my 9 year old in the lobby because they told me the room would be ready in 20 minutes.

Location

Lobby was closed for renovations. Temporary lobby and entrance at lower lobby level was functional. Guests were kept on higher floors to avoid disturbances from construction. But single king bed wasn't available on the floors in use.

Cleanness, location, customer service is awesome ?

No coffee in the lobby like all other hotels, no microwave in the room.

The beauty and location in Buckhead.

Construction! Not knowing beforehand there is ongoing room construction going on nearly 12 hours a day. Being waken up early each morning by power tools.

good location, service is good

the room seems to be old and that bathtub has drain issues.

Welcoming staff and excellent service. Room was up to standards for a luxury hotel. Price value ratio is good.

Room did not have complimentary tea. Coffee in room was unacceptable as was coffee in the bar area. Maybe it is a sign of the times but the hotel food menu all-day-dining needs some fine tuning. Entree choices are limited in number.

The Onyx Restaurant staff was excellent; Che was outstanding, had great food and hospitality.The hotel is beautiful, with amenities considered amongst the best.Staff members  and Goodness were just warm, respectful and exceptional.

Absolutely. That remote person one gets when calling the hotel is annoying. Some staff members had supreme superficiality and it turns a guest off. Kyre and Goodness were exceptional staff though, and they made guests feel wonderful.