3 Star Hotel
Holiday Inn Knoxville N - Merchant Drive By IHG
About
Holiday Inn Knoxville N - Merchant Drive is close to area sports venues and the home of many baseball, football, track, basketball, swimming, rowing and other sports teams. This Knoxville, TN hotel is only four miles from the University of Tennessee with the famous Neyland Stadium, home of the Tennessee Volunteers football team, and the Women's Basketball Hall of Fame. The Museum of Appalachia and the McGhee Tyson Airport are just minutes from the hotel. More than 50 restaurants and cocktail lounges are located in the surrounding area.Popular area attractions include Dollywood amusement park, Gatlinburg, Great Smoky Mountains and American Museum of Science & Energy. Superior hotel features and amenities include free high-speed Internet access and free local calls. All rooms include spacious work areas and telephones with voice mail. This Knoxville, TN hotel also provides business travelers with access to copy and fax services, a business center and meeting space that accommodates most events and business functions. All rooms feature microwaves, refrigerators and coffee-machines. All rooms are nonsmoking. This is a pet-friendly hotel; a stay fee is required.
Guest Rating
Very Good
Cleanliness
Comfort
Location
Satisfaction
Room Options
Standard Room
323 sqft • 1 Queen
Room Details and Photos
King Executive Hearing Accessible Non-Smoking
270 sqft • 1 King
Room Details and Photos
Two Queen Beds Non-Smoking
323 sqft • 2 Queen
Room Details and Photos
Premium King Room
334 sqft • 1 King and 1 Sofabed
Room Details and Photos
Holiday Inn Knoxville N - Merchant Drive By IHG - All Inclusive Reviews Rating
Very Good
Review summary
The hotel received positive feedback for its clean and cozy rooms, with many guests noting the extreme comfort of the beds. The location was frequently praised for being convenient and close to restaurants, stores, and downtown Knoxville, making it a great choice for travelers. Additionally, the friendly and helpful staff contributed to a pleasant overall experience for guests.
Cleanliness
Comfort
Location
Satisfaction
jessica
•Posted on: 11-8-2025
Rooms are clean just a little small. Shower never got hott
STAFF
Pamela
•Posted on: 4-13-2025
Easy access, clean rooms, comfortable beds
Julio
•Posted on: 1-8-2024
The location was perfect. So close to I 75 North! They are pet friendly. Nice staff on our arrival. The room was comfortable. Plenty of place to park.
The breakfast was not good. Food cold, not even 1 piece of jam or jelly. The coffee wasn't good. Not smiles from the lady at the front desk when we daparted.
Julio C. M.
•Posted on: 1-8-2024
The location was perfect. So close to I 75 North! They are pet friendly. Nice staff on our arrival. The room was comfortable. Plenty of place to park.
The breakfast was not good. Food cold, not even 1 piece of jam or jelly. The coffee wasn't good. Not smiles from the lady at the front desk when we daparted.
Mary A.
•Posted on: 8-31-2023
Very friendly and helpful staff, especially front desk person. Clean and comfortable with lots of restaurants nearby.
I think the breakfast should be included with the room. The hotel prices are not inexpensive and the breakfast is pretty much equivalent to that found in other similar hotels I've stayed in when traveling.
Mary
•Posted on: 8-31-2023
Very friendly and helpful staff, especially front desk person. Clean and comfortable with lots of restaurants nearby.
I think the breakfast should be included with the room. The hotel prices are not inexpensive and the breakfast is pretty much equivalent to that found in other similar hotels I've stayed in when traveling.
Sheryl
•Posted on: 7-22-2023
The location of the hotel and the convenience of restaurants that were close by. The beds were extremely comfortable and the room was cozy. After a long road trip, those are important features.
I can't find anything that I didn't like about our stay, at all.
Lawrence
•Posted on: 7-22-2023
I did not eat breakfast. The location was good..
The bathroom could have been cleaner. There was hair on the side of the tub.
Amy R. H.
•Posted on: 5-9-2023
Great location, nice room, nice staff, comfortable bed, great shower & it was clean! We would definitely stay here again!!
They should do a free breakfast and it would have been perfect!
Amy
•Posted on: 5-9-2023
Great location, nice room, nice staff, comfortable bed, great shower & it was clean! We would definitely stay here again!!
They should do a free breakfast and it would have been perfect!
Showing 1-10 of 15 reviews
Top Amenities:
Guest Policies
Check-in:
After 03:00 PM
Check-out:
Before 12:00 PM
Pets:
Pets are allowed. Charges may apply.
Important Info:
You must show a valid photo ID and credit card upon check-in. Up to 4 children, 11 years or younger, can eat for free at the onsite restaurant.Guests are required to show a photo ID and credit card upon check-in. Please note that all Special Requests are subject to availability and additional charges may apply. Swimming pool: Closed from Mon, Sep 1, 2025 until Mon, Jun 1, 2026
Features & Amenities
Highlighted Amenities:
Amenities & Services
location
Holiday Inn Knoxville N - Merchant Drive By IHG
5634 Merchants Center Boulevard, Knoxville, TN
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- Holiday Inn Knoxville N - Merchant Drive By Ihg