tranquility, authenticity

the bed was squeaky

family owned, took the time to explain

breakfast was very poor

The animals.

So we arrived at Badde Cubas and was shown our room by a lovely young girl. She took us to our room and the key would not open. She apologised and my husband tried and struggled but managed to open it. The staff WERE AWARE that the door mechanism was faulty BEFORE our arrival. We requested they rectify this within a timely manner. They didn't and because of their negligence the key snapped in the door. They said they needed technicals to come and look and I told them immediately that wasn't necessary. My request was ignored and technicals were sent. They removed the key from the lock which the staff could have done themselves. They then informed me that I now had to pay 60 euros for a spare key. I refused as the fault was theirs. I was then blamed for breaking the key when this was clearly their fault. I suggest in future the staff ensure all doors are in working order BEFORE clients arrive and spare keys are kept on hand as I am sure any reputable host would do. My son has mental health disabilities and as such needs constant supervision to keep him safe. I explained this and the owners were not bothered. They were only interested in getting money from us. They deliberately witheld the key from us. This is a health and safety issue. This could have resulted in injury/ death. I feel this was an unlawful act. We had to spend the remaining night of the holiday awake at night to ensure son was safe and were too tired to go out in the day. The staff were unwelcoming from the offset. Ignored from day 1. Nothing explained. No onsite facilities. No staff at snack area which was full of flies. And all rubbish unhygenically put in snack area. Cups crawling with flies, left on tables from the groups of noisy guests that frequented the area. ( not guests at B&B) Even guests changing baby nappies on dining tables. No food on offer apart from kids left over pizza we were offered. No thanks! Dirty place, aggressive hosts. Room awful, neglected animals.