Fletcher Hotel Restaurant Erica

Location

The location is lovely..hence returning a second time. The receptionist and manager were super and found solutions when we were faced with smokey room. Pool still good and food tasty.

Unfortunately this time the restaurant service was slow and staff a bit forgetful of orders. Food was great though.

Beds super comfy. Lovely large windows to let fresh air in. Great shower. Food was plentiful and tasty.

We had no towels on arrival and had to ask at reception for some.Bathroom could do with an extractor fan as the heat/steam/odours all came into the sleeping area.

Location is ideal for long walks in the woods and the Afrikan Museum is 10 mins walk and so is the bus stop. Alexandra and Stefano at the restaurant are exceptional people and food at restaurant is delicious.

The room was not cleaned well, the toilet bin was full of papers from previous guest and carpet was not vacuumed. There was no hairdryer I asked at reception, they gave me a broken one. I asked for iron they didnt have iron board so I had to iron on bed which is not safe. I am travelling for 2 months of course iron is important. In the room there is no plug for the kettle so you have to use the plug next to the bed.

We liked the location. The room was very nice., but there was no fridge, which was annoying because there was no cold water

We did not like the fact that the lift was not working and the room was on the first floor . There did not seem to be enough staff for the terrace and the restaurant

Won’t recommend it

Staff not really helpful … ‘my boss doesn’t’ like people to switch rooms ‘ ….Leakage in bathroom Smelled like jointsAlso elevator under repair

The surrounding environment is peaceful and carefree. Very suitable for relaxing.

Unfortunately, this hotel does not have any lift and having to lug our heavy luggages up to third floor is a pain. Thankfully, the hotel staff helped us with our luggages, But, climbing up 3 floors daily for a couple of times is tiring.

Location Breakfast

Small dated room

The location is in a nice, quiet forest-like area near the city, which is good for rest. If you don't have a car, you can take a bus to the city. The car park is spacious, and there is always a spot to park.

The room was cold and the bathroom had no door, therefore the entire room gets humid when you shower and opening the window to clear was not an option when the heating was low and it was freezing outside. Also, the breakfast could have been richer than just eggs, bacon and pancakes, there was also cereal, pastry and some fruit, but it could have been better.

I liked the location in the woods a lot. It was tranquil and beautiful

They didn't hoover my floor

The location, the breakfast.

The towels smelled awful, like sweat?? And the room was very noisy, you could hear everyone.

Pleasant location. Spacious Hotel.

No USB terminals in the room. No telephone link to reception. No bacon at breakfast (unfortunately I was between re-fills!).

It was clean, and the personeel was helpful and nice

It advertised sauna and swimming pool on the pictures, and they do not have it. I feel scamed about its prices and no installations around. Only simple beds, even for a couple they just put 2 singles beds together. We were arriving to the hotel around 1-2am after 12 hours of working and the magnetic key was not working avery day and a half, having the need to go to the main desk so they could activate it again.

It was beautifully located.

The rooms weren’t clean. There was no airco so it was sweltering. The one evening the kitchen was closed and sent to me to the other hotel for dinner where it was a buffet and this was not communicated. The food was awful and had to pay 38euro. They would not even serve water or a drink that evening and had to get everything from a vending machine.

Nothing. This place is a joke

Horrible receptionist, no communication about policy change, mediocre breakfastFletcher hotel Erica in Berg en Dak is definitely not worthy of a 4-star rating:1. We made a reservation for one room, including our dog. We got a written confirmation that our dog was welcome. Upon arrival however, the receptionist, an older man that hardly speaks English, told us in a rude way the dog was not allowed. When we showed him the written confirmation, he simply stated that there was a policy change after our reservation and that we were called about this one day before our arriva. We politely asked to speak to the manager, who could not be found, after which another employee had to fix the situation. The receptionist hardly gave us a look, acted as if we tried to smuggle our dog in, seemed to be bothered by non-dutch speaking people showing up at this desk (how dare those foreigners come to a hotel!) and never apologized for the miscommunication about the dog policy.2. ⁠We sent an e-mail to bring the rude behavior and the shabby policy change communication to the attention of the management. They’re response was completely off-topic, not addressing messing up with the policy change, or the rude receptionist, but instead focusing on a minor detail in our e-mail.3. Something we would normally not complain about, but also not four-star worthy; this hotel also serves mediocre breakfast. Dry baked eggs, watery juice, etc…

Very nice location and staff were friendly

How outdated the rooms are and no AC

Nice hotel in a green environment

No fridge in the roomOne of the radiators was broken, I couldn't turn off the heating

It was an amazing stay; especially the breakfast, the location amongst the trees.

The bathroom is a bit out-dated. I think its a small investment to upgrade them a bit.

The location for us and the price were both very good - and we were really pleased to be able to bring our dog.

The hotel rooms are filled with outdated drab furnishings. The shower area was very small and the shower hose needed replacing - the water temperature was not consistent. I was looking forward to using the swimming pool but this was not possible as children's swimming lessons were taking place when I chose to attend - it would have been nice to know about this in advance. The bar area felt more like a reception waiting room.

relaxed old fashioned and quiet in woodland near bus stop to town

no tea/coffee in bedrooms