The London West Hollywood at Beverly Hills

The room was amazing

Immediately had issues with glitches in billing charges over $---. They accidentally charged the full price of 1 night stay twice. Called very early in the morning to ask to come to the desk to fix card. Double charged.

They say location but honestly if you pay for a tour it’ll take you to all the things to see don’t get sucked into this high price because of location

They can provide more for what you pay for this room then complimentary water this a luxury hotel charging --- a night and the best u can do is free water and the breakfast is the same everyday unless u order on the menu and pay

The room was spacious.

The valet parking was $75. There was no poolside service. The towels on the lounge chairs are dirty and never changed between guests. The rooms were also outdated. And complimentary breakfast had very limited options. It didn't feel like a 5 star hotel.

Location, room size, pool

Room ready until after 18:00, some people in the restaurant were not very friendly, breakfast with few options and always the same.

Welcoming restaurant plus good food.

Front desk changed my room from top floor suite to mid-level suite without my consent. (though moved me back 2 top floor later) While I was in room, other guest of the hotel entered my room with a key card!!! My own key cards expired on the second day.

Unacceptable room initially. Star bellboy guided us to the right room.

Huge rooms, spacious well-equipped gym, complimentary coffee and breakfast

It’s quite close to all the shops we want to go to.

The breakfast was very poor.There was barely anything to eat.

Staff were fantastic. Always helpful. We arrived at 8am. Given a room immediately and upgraded to a suite.Breakfast was plentiful and great fitness centre. Rooms were spacious and beautifully kept. Coffee machine, mini bar, robe and balcony. Very quiet.

Loved our stay and would highly recommend.

We really enjoyed our stay...Bed was extremely comfortable and wifi was fast...bathroom was spacious and generally well designed hotel.

had to pay for parking and it was expensive

Size of room was huge and very comfortable Restaurant good and service great

Food could of been a bit better but overall nothing bad

I didn’t like anything about the property. I’ve stayed there many times, but it’s gone really downhill. I actually had to leave and went and booked another hotel room.

The property is completely gone downhill and dilapidated the room smell like bleach and cleaning material. They’re using to clean the carpets because they’re so old and dirty furniture is chipped. Lots of scratches on the walls feels very used and not clean. Definitely not a five star hotel I wouldn’t even give it a four-star rating probably 3 to 3 1/2 stars at best fancy lobby but then rooms are completely Outdated and not up to par

It was lovely, breakfast nice

We upgraded our room. They place us above the DJ party on a Saturday night and we had little sleep. I told them in the morning and I was refunded $30 …

Great pool area Breakfast included unlike most US hotels Spacious room

No negatives at all

This hotel exceeded my expectations in every way — the location, the cleanliness and comfort of the rooms, and the professionalism of the staff were all exceptional. I will certainly return and make this my regular place to stay in Los Angeles.

Great location, so clean inside. Comfortable beds, huge rooms. Roof top pool was beautiful as well.

The buffet breakfast was very very average. Only fruit and pastries. If you wanted eggs etc it was at a cost.

Beautiful large rooms, excellent location.

Breakfast is basic, the service can improve

Room - very nice and spacious, location was good, plenty of food choices for breakfast, maybe the lady at the breakfast reception could smile a bit more but maybe she had a couple of bad days. Overall very enjoyable stay and would do so again.

maybe the lady at the breakfast reception could smile a bit more but maybe she had a couple of bad days. that it really. nothing else needs to be added

Rooms were great, bathrooms too

Breakfast was boring, almost no variety. One of the worst i have seen in a hotel that level. Coffee not good either. Room service additional charge is very high.

Great location , friendly staff , great rooms and overall a lovely hotel

The pool was closed for a private function which meant we travelled 11.5 hours desperate for a swim which is why we booked the hotel ! this was very annoying and we should have been pre warned