Holiday Inn Los Angeles Gateway - Torrance by IHG

I loved our room.

The pool was out of service. I couldn't find the gym because they moved it due to construction. This wasn't stated to me before I stayed. I may have not wanted to stay here because of this.

very clean, modern.

pay for parking. in a more industrial area and ample space, not sure why they ask for daily parking fee

The hotel staff was excellent. They were under renovation. You couldn't tell because they made your stay excellent.

You had to pay for parking every day.When you already paid for your room.

The condition of the room was horrible - it was filthy, there were strands of black hair in the bathroom and on the bed sheets and the sheets were stained. The mattress on the pull out couch was unbelievably uncomfortable and basically was only springs.

Only the spacious car park

The room carpet is bad.. Especially 716, where I lodged

Nice lady Japanese wonderful bar tender

Location

Yes, the HVAC had a bad smell when I needed to heat the room. For the price we paid, the toilet seat was not sitting right. Next time, I will ask to see the room before we comment on the room they chose.

Location and price

There was a problem with plumbing, toilet would not flush

Staff were professional, attentive, and courteous. They always made me feel as though I was their primary customer.

Carpets had stains, desk and chair very worn, and small fridge had overlaiden ice.

the housekeeping staff very nice and kind

THE HOTEL SMELLS LIKE MILDEW, in the room you cant even walk on your feet because water was under the carpet. They have a restaurant but if you call and ask for a plate they tell you NO. THE HOTEL SMELLS....

The employees help that were given

The carpet was unpleasant and the ironing board.

Staff was friendly and helpful.

The room service was below average. We were there for 5 nights and for 2 days there was NO room service. Had to call housekeeping to bring fresh towels. Hotel location was great, but definitely need to improve housekeeping service.

The shuttle drivers and waiters! They were ret wonderful

Not clean, the location and management didn't respond to my email.

Stuff was really friendly and polite

Yes, the carpet in the hallways were really dirty. It looked like someone had thrown up In five different places.

location

parking dirty

The cleanest of the room

The only thing was that I was not able to open the door easily it was stuck, so I went to the lobby and I was told to push it really hard so I did that after a few minutes I was able to open my door.

My room was dirty. There was old water left in the tub that stunk like mildew.

They always provide a microwave oven for me at my request

Due to the rain these past weekends the fire alarms were going off about midnight and 4 am for quite some time and people did not know what to do and we're leaving by stairs as myself until security meet us in the 9th floor saying and only 1 elev was wrkg

Parking

Room had mold in bathroom. Vents had dust. Carpet stained.bathrub didn't drain.

Location appeared relatively safe. It was nice they had a 24 hour gym. Cafe was available, but the amazing Holiday Inn breakfast was not free at this location.

Carpets old,, & were filthy in the lobby space on 3rd floor. Gym-damaged equipment/ wipes needed. Seat shredded w/chair & table/furniture chipped in room w/ old musty smell. During out,clerk was unconcerned about my noise complaint follow up. Said "bye"