Location is great, neighbourhood is real good. Value for money perfect. Let us have a late check-out.

Comforters and beds are comfortable.

First of, the person I checked in to around 11pm needs to brush up his customer service skills. It was a long day that day, rail transportations were cancelled. And a good smile always change your customers mood, even how tired they are. Doesn't smile, interrupts your question to get his "scripts" in checking in first. Earlier that day, I was in constant communication because we will arrive late, at first three exchanges, they were accommodatinf, but the latter part of the thread, to where it is crucial just left us off hanging. Second, I can't see the point of having the check in office and the apartment itself, 20-30 mins away from each other in two different places. Guests look forward to going to the apartment and settle themselves. Guys, you have to think about the customers who arrives late too, and the possibility of kids accompanying them. Third, pillows without pillow cases. Dining table is dusty, floors not swept or vacuumed, bathrooms downstairs is with of funky odour. The place is clean in terms of not having clutter. Pictures are deceiving.