Hotel Universel Montreal

noisy people on our floor. unsupervised teens apparently. no one asked them to quiet down

The restaurant and bar on site.

They gave us 1 roll of toilet paper for 3 people for 2 nights. The fridge in our room did not work very well and the shelf was sagging.. The room was reasonably clean but there was dust on the top edges of the drawers and the shower door track was dirty.

Clean and comfortable

The walls were very thin, I feel like I knew when everyone on my floor woke up

We went in july 2024. Montreal was experiencing high auto thefts. The underground parking was helpful. Staff was friendly and helpful. Beds were comfortable and air conditioning was consistent.

This is not really a convenient location if you don't have a car. This is an older hotel and the elevators were unbelievably slow.

Underground parking. Friendly staff.

It has seen better days. Floors 1-3 have been refurbished - we were on 5.

location, friendly staff, swimming pool

Noise outside the room at night.

Location to Saputo Stadium, free parking, restaurant, comfy bed.

First room we were given window faced an exterior wall and looked down over filthy outdoor pool. Hallway smelled very strong of cleaning products. New room was much better. Lampshades tattered, toilet flush sound very loud & long "groaning" sound after.

The front desk staff were very pleasant. Also we used the hotel shuttle service and the driver was very kind and picked us up promptly.

A small table in the room would be better than the lounge chair. Also there was no bath mat. The microwave was a long way to go on the 1st floor. The lights are not well placed.

Very clean. Easy to walk to botanical garden and insectarium.

Big room clear ostensibly. Two beautiful pool, people are nice.

There is a lot of mold in the furniture, it was disguting. I can't believe they don't know, it's really visible when we open it for use the fridge. The fan in the bathroom was covered in dust.

proximity to metro and some attractions

room seemed as though it had been well cleaned but smelled dank- there was some mold in the shower and the bathroom fan didn't work.

The front desk staff were really friendly.

The rooms look really dated although the bathroom was really nice. We had a door to the patio but it didn't open. The headboards had not been dusted and another guest near us smoked weed in their room all weekend and the smell was horrible in our room.

The staff is super friendly. The entire hotel smells extremely nice and almost soothing. Very clean.

Great location

Noisy groups running around. Baths should have been cleaner and beds were like rocks

Hotel ambiance was great, Lobby area was welcoming.

Reception not engaging, would not make any eye contact unless they were done with personal dealings. Hotel Bathroom was terrible, sliding door was terrible and would not close entirely and offered no privacy. Toilet paper roll too far from toilet.

free parking was great.

The major problem I had was we can hear the people in the next room as the walls were very thin.

Booking was terrible found out after it was in US dollars. The restaurant service was slow one time. Server never even showed up to our table and we left. The plugs in the room worked or didn’t And it was well well over priced .

Location

Even though the staff does come in the room to clean every day, I think they do not clean properly and they do not vacuum the room ever. These two basic things could make a huge difference in the people's perception.

Great location, walking distance to many of Montreal's attractions. Free gated parking is great.

Great location, walking distance from Metro, Bio-dome, Botanical gardens and Olympic Stadium, nice rooms, in door pool, free parking and shuttle, friendly and helpful staff, and discounts on meals in restaurant, good price. We stay here frequently.

They have three different levels of room quality which makes it nice for people on a variety of budgets to enjoy the hotel. This time we stayed in the basic level. It was very nice but the beds were exceptionally hard. Otherwise it was nice w/frig too.