Hampton Inn & Suites Cincinnati-Mason, OH

The location was good that¿s about it. Me and my wife¿s biggest was the check in counter clerk charged our card three different times and was very nonchalant about the serious issue.

We didn¿t like how they charged our card three different times and really didn¿t seem like they knew what they was doing. The new kid Sam I believe his name was made uncomfortable comments. The pool was super dirty. Our room shower hot water got cold fa

It was by Hilton

When I arrived I waited for over 30 minutes for staff to check me in. When staff member arrived they were sniffing and wiping their nose with their bare hands while handling my ID and room key. The room was dirty with hair everywhere!

Proximity to Cincinnati. Price

Upon check in I was informed that their key system was not working and that anytime anyone in our party needed to go back to the room, they would have to bring us to the room and let us in. Pretty inconvenient.

The pool lol

We did notget the reservations I asked for I needed a suite with an adjoining room due to my disabled son all we got was a room side by side nobody seemed to care that my son was disabled and I had to run and I had to run back and forth between the roo

Clean and location

Forgot something in the room when we left, no way to get it back

Not only was the hotel clean and beautiful, the staff was exceptional! Their attention to detail and how polite they were will cause me to stay there again and again. Great hotel and staff!

I love the location and size of rooms

There was stains in my blankets and the floors. Pictures out hit food for breakfast, but only cold food was available

Location was great and convenient to Restaurants, Stores and Kings Island

The location, with restaurants in walking distance.

The only thing was that the staff told me that there was big truck parking and it wasn't.

Very clean, very large rooms

Available TV channels did not match TV menu. Goofy channel system. Breakfast was very limited. Another Hampton we stayed at the same weekend had "to go" sandwiches you could heat in the microwave. This hotel did not even have dry cereal and milk.

Very clean and modern. The room for sleeping 5 was spacious and lovely. Much, much bigger than we are used to in other hotels.

This was our first trip during the Covid era. We were not aware that if you stay for two nights, there is no room cleaning. We are neat people,so it didn't make that much of a difference. We were just not aware from the front desk or from the website.

We were happy with the cleanliness, location and the updated feel.

We were not thrilled with bathroom doors that were barn door style. They didn't completely close or lock. They were beautiful, but not what we like as far as privacy.

The breakfast was excellent. Cooked correctly ...no wet eggs and greasy sausage... which is what I usually experience at most other similar star hotel.

The location, the friendly staff, and hot breakfast

No, everything was great!

Proximity to Tennis Center

Crumbs on the floor and there was a mildew smell

It was fairly new. Staff was friendly and efficient.

Small pool.

It was very modern, clean & well kept. I loved the little nuances like different pictures for room numbers and different coffee cup liners. Really nice little touches. The breakfast was delicious & great choice of foods. Highly recommend this hotel!

Location, breakfast, clean updated property

The hotel was clean and convenient to Kings Island and getting into Downtown Cincy. GREAT breakfast every morning, and the staff was exceptional!

They are building a retirement home on the backside of the hotel, so our room was facing the construction. We had to keep the curtains closed most of the time. I would definitely stay here again, but request a room that faced the front.

The staff was warm and welcoming, accommodating and had a great breakfast in the morning!

The only negative thing, that I noticed about this hotel, was that it was extremely cold when we arrived. The central air was turned way down!