Embassy Suites By Hilton Buffalo

The bathroom tub and shower was dirty in our room. The website stated, there was a hot tub and a heated pool. There was no hot tub. The pool was cold.

The king suite was amazing. The location exceptional. The city view wonderful.

Valet parking, only.

The location was good

The room it self was super nice!!! But the beds were hard as a rock, The three 15' pillows per bed was wild and super small, the TV was not smart TV's. The price we paid per night was just criminal!!!! WOULD NOT STAY HERE AGAIN!!!

The bathroom was nice

Bedroom blanket was dirty, a lot of sunken in spots on the floor almost fell a few times. Parking if I would have known it was valet only I would have chose a different hotel or at least valet should just be a given to the customers who

The valet staff was amazing and breakfast was outstanding.

Parking without valet was impossible, the pool was freezing, never had towels by the pool always had to call, to rooms on the 3rd floor smelled of cigarettes. I complained and they said all of the rooms ate non smoking. No compensation at all. Not worth $

Staff was really nice.

The room was very dirty.Glass pieces on the floor. Dust everywhere, stains on the carpet, couches, chairs, on the sheets.

Great location and rooms

The hotel is understaffed. After checking in we realized the guest next to us had already received complaints about their barking dog from the floor above & the night before. The hotel staff should never have put us next to this room.

Spacious room, beautiful lobby and awesome breakfast

Room had a dirty washcloth left hanging on shower rod and found a ball of hair on the carpet next to the bed.

Bedroom and view and bathroom was very nice and clean.

Not sure I liked anything about this hotel

Our room wasn¿t ready at check in, entire hotel and room was filthy, dead bugs and dried blood on our sheets, dirtiest air filter I¿ve ever seen, staff was rude, no extra towels when we asked for them, no extra pillows or sheets. Disgusting hotel

The staff was very helpful with my room and also i loved the location it was clean

Room is good big room break fast is also good only 1 thing i d like to mention their pool is not accessable and i called them i aksed them they said yes everything is goto go.

They ve to inform us if there pool is not accessable when v called them they said everything is ok...

I noticed that the floor I was on had a weird smell. I was initially told I likely wouldn't have shuttle service because only picking me up from the airport and was told that I was to call the morning of my arrival. This was stressful. Later I did get.

+Happy hour offerings were a great perk and breakfast was fantastic. Spacious suite room was very comfortable.

Needed phone charging ports in rooms

Staff was helpfuland the breakfast was great.

Valet parking was not preferred. Took a little more time.

We were not aware that this hotel does not have parking. They only have valet parking and we ended up choosing to park in the street. Also there was no water in the pool and much of the equipment in the workout room did not work.

Location was great , close to restaurants and rail service, staff was friendly though out my stay Breakfast and evening Reception was fantastic. Great Hotel .

I know this isn't your fault, but there were a bunch of pot-heads smoking just outside the front door for the first couple days we were there & it gave off a unsafe vibe. Maybe you could have a policy that people only smoke in back?? Also pool was closed.

The location

The staff's attitude, lack of communication from the establishment of elevators being broken, trash being left in the hallways for 2 days straight, and false information given about room extension.

Location

The front desk staff was not knowledgeable of rates and charges . Our room was not cleaned well. There were splatters on the walls in every room. The bathroom floor was dirty and urine on seat. $500 hold on card that no one at front desk could explain.