Hilton Lac-Leamy

the restaurant

WHEN CHECKING OUT I couldn't gat a luggage trolley No bell boys to be found and the front desk did absoutely nothing to help. It took me and my wife 30 minutes to carry all our luggage out one piece at a time. I will never come back.

Comfortable room.

The staff isn't very customer focused at all, they didn't answer the phones in the morning for room service for two of our three day stay... I had to walk down to the front desk to place my order.

Options of fitness, disco and casino

Nice rooms, attached to the Casino.

We rented 6 rooms for a group, and the overall service was not in line with what I would expect for a hotel with this rating/price combination. Part of our experience could be Covid related, but definitely below what I'd expect from an equivalent US Hotel

Big free parking.

Not enough staff, no room cleaning, unjustified closed gym and bar, but at the same time during COVID19, aloud 10 people in the elevator. Only one restaurant open, reservation required. The staying in this hotel was a huge disappointment!

The room and bathroom

Wifi hours

Tout était parfait, excellent service et nous avons eut une belle surprise (ballon chocolat dans la chambre) quand on leur a dit que c’e Notre anniversaire de mariage

the location, quiet and clean

Everything the room the restaurant the staff the view

Rooms are beautifully appointed - very quiet location

Distance from Ottawa city core - but not a major concern

Food was amazing, super clean, very nice service overall!

There is a nice pool outside with 2 hot tub. There is also a inside pool with 1 hot tub.The staff was great. Everyone greeted you.The hallway were awesome and the restaurant down stair was great.The restaurant is called Aroma.

Not much I didn't like.

Verry clean ,Verry good service,high quality meals I will return there pretty soon

Nothing negative to say

This hotel has one of the finest dining at reasonable prices. Fast service clean and friendly. It's the perfect place to pamper yourself and enjoy your evening without having to go outside. I Highly recommend this hotel kid friendly also

This hotel is perfectly located close to museums and the local sites

The foods were delicious and the staff were very kinds and professional. We enjoyed the spa and the outdoor pool and the view was just stunning.

There were no water machine and wet towels in the gym.

(1)Beautiful location if you don't mind a little drive to Ottawa.(2) Concierge was extremely lovely , kind and helpful. Rooms are nice and spacious.(3) Restaurant food at hotel and casino is pretty good.(4) hotel is lovely on nice location with great view

(1) the steam room , shower area is not kept dry enough . (2) We did get charged twice for breakfast and if I did not catch it, would have paid twice for the same meal.(3) No easily accessible stairways to avoid inefficient elevators.(4)No ventilation BR.

Location, pools, food...

Glasses had lipstick, all of them. Room was very dirty,dust.Bathroom floor very sticky around toilette and housecoats where dirty with stains on inside and used Kleenex in pocket. Showercurtain was absolutely filthy. And duvet did not have a duvet cover

The location is beautiful, and near the cyclist rode.The restaurant are very good and the pool is very nice.The bed is very confortable

i don't like the rug :-(..... in the roomit smelted not good.

Previously had stayed at this property and typically book with Hilton so we got what we expected - no surprises and were given an upgrade at no additional cost

Staff, food