Hotel Cheribourg, an Ascend Collection Hotel

The kid’s room with air hockey, fuzzball, and!!! a bouncy castle. We didn’t have kids, but the ones there were having a blast

Good location, water pressure was good in the shower, breakfast/dinner was pretty good but the rice for the salmon and the breakfast potatoes were not hot.

Do your older guests the courtesy of telling them they can unload their luggage at a different entrance. There are way too many stairs for people with mobility and visual issues.

I liked the idea of this hotel but it needs updating. The kids loved the kids area. It was great to have a washer but the dryer was out of service and had to take wet clothes with us.

This hotel needs updating.

Propreté service à la clientèle bruitHotel en rénovation les corridor sale manque d'eau chaude à 1h30 du matin ils on placé un groupe jeunes dans les chambres à côté de nous ils ont fait beaucoup de bruit le soir et la nuit j'ai avisé le personn

Location is good.

Hotel employee/unprofessional front desk staff (2 females, the male employee was great). Walls of room paper thin - noisy. No towel hooks in bathroom, towel bar is IN the shower for dry towels. No bottled water. Limited plugs - most loose. Noisy toilet

The helpfulness of the restaurant staff, who resourcefully improvised breakfast, despite being clearly surprised that there were guests who were not part of a group.

The noise of the fridge.

Hostile employe at the reception, immature Lady(Ariane),dirty carpet broken tap in the bath room , defective security lock,bad mattress, room too small,need a full restauration

It was close to Mount Orford, where i spent the day. The gardens outside were quite nice as well.

I didn't like that there was no food available for dinner. The chef had had quit and left them stranded, which left me stranded... I didn't like that the hot tub's jets weren't working, i had selected this hotel specifically for the hot tub feature!

Location

roomed was cleaned in a hurry. First thing i noticed when i opened the room door was dirt and a straw on the hotel room floor.

No wifi access

Location

no breakfast,

A bit a old outside but room where comfortable and nice

It was next door to the Orford Music Campus.

Location near park and Magog, children’s play area

They sent us to the wrong room and as we were about to enter, someone came out! Then we had to wait in long line to get correct room, and no apologies! I thought that was quite rude and inconsiderate. Also hallway carpets were FILTHY! The place definitely needs a good cleaning.Also restaurant was ok but food came out cold. Again no apology.

Very clean, friendly staff, the playroom they have for kids is big and clean. I stayed in a standard double bed and it was very spacious and very clean. Nice size pool and hot tube. Love that they have real plants throughout the areas I had gone through making it feel really calming. They have added a hot drink machine in the lobby and claw machines in the playroom since my last stay. There's a ATM in the lobby.

The restaurant is only open on the weekends, pool could have been warmer. Vending machines only take cash.

Close to the mountain and good pricing

Sauna was broken, too much chlorine in the hot tub and pool.

Playground for the children was great, delicious breakfast, comfy rooms

Hotel is pretty old, needs renovation. It wasn't clean in the hallways, probably because of many children running around

The room was acceptable but when we did the check-in at 16h00 the room was not ready. I was not the only one with this issue they have issue to have the rooms ready for at your arrival

The pool was dirty, I was wondering if someone vomit in the water. The kids playground was not clean, we can see a lot of garbage at the ground.

Location

The advertising of the room in the English version of Booking.com doesn't mention that the Deluxe Queen Room has 1 queen bed and 1 sofa bed. This is very misleading. My husband got severe back pain from sleeping on the uncomfortable sofa bed with the bar hitting him all night. The price of 270$ per night without even having a normal bed for him was outrageous and not a good value at all. The hot tub was lukewarm and dirty looking. Hotel didn't resolve our issue with the room even though they acknowledged that the English version of the Booking.com ad was misleading. We weren't offered any partial compensation.

Super-accommodating staff for a stay when the weather was less than ideal for our planned skiing. The facility is set up with a big game/playroom for kids which was hopping, as was the pool. Indoor and outdoor hot tubs and a sauna. Some of the rooms are cleverly designed with high sloped ceilings in pods, accessed from courtyards. Others, presumably, are within the main building. Our room was comfortable. Very good for the price.

We were there in bad weather when everyone decided to stay indoors. Given the volume of kids, the pool area was loud, and the pool area is nothing special. Again, given the weather, we might have appreciated more public/common space (lounge for reading/socializing) since we were at loose ends for the better part of the day.