Sai Pavilion

Proximity to prashanti nilayam

Reception un attended. Lacklustre attitude

Location was good

Cleanliness of the room was very poor.Room was not cleaned daily and toiletries were not supplied daily .Room plugs and shower didn’t function properly as well

Location, food

AC making noise, toiket flush making continuous noise

The clean rooms, clean sheets ,pillows and clean bathroom. The room service is quick and the staff is always kind and obliging.

The bathroom fittings are wobbly..the bed and cot were extremely creaky and disturbing our sleep. Although a decent stay, way too expensive for the quality provided.

Everything ok

but lift troubled us alot..we are in 6th floor.. but lift didn't supported..went with my parents they are 72 to 67yrs old..

THe location is great, in the very center of the city. The room was OK for a single traveler if you're not too demanding. Cleanliness was OK for India. But the staff was very helpful and accommodating. You get free bottled water, they also provide laundry cleaning on request.

Food in the restaurant downstairs was excellent. We ate there for all 3 meals. Cook and customer service at the restaurant was wonderful.Location was excellent. Can walk to the mandir in early mornings all alone.

One of the bathrooms we could smell the drainage. The drainage needs to be cleaned so the bathrooms don’t smell bad.

Very easy access to Prashanti Nilayam, walking distance to Gopuram Gate. Next to Sai Towers and the restaurant food is good. Very humble staff, their customer service is commendable, especially the duty manager during the day time. The hotel room is good for 4 pax, and it is a suite.

Cleanliness, but understandable that they are upgrading the place. Floor is dusty.

Poor. Will not stay again

Poor kitchen. Bed coffee not served till 7am. We had to completely eat outside hotel. Shameful

Staff silence location

Linen no toiletries no tea maker

Location is good

The main areas of dissatisfaction were1. Air-conditioning in roomSetting temp at 16•°c only blew air of something like 21/23°c. I reported at the front desk, and I was told it would be looked, but I did not see anyone come.2. Fan in room.No matter how high setting it was set to, it only rotated at one set speed.3. Air conditioning in lobbyThere were 2 air conditioning units, but both worked intially and then started blowing hot and cold air intermittently.4. The front desk was not manned all the time. On a few occasions, I had to help myself with the room key by going behind the front desk. Getting the key was not an issue, but anyone could have walked behind the front desk and got key to my room and could have gotten access to our personal belongings.

The only positive feature is the location.

The facilities were completely misrepresented and pictures on booking.com were not the same as the room.

Horrible

The one male staff member sent me inappropriate messages which led me to finding alternate accomodation. The rooms and reception were always dirty. Staff could not accomodate many requests that are normal in hotels. No value for money. I will not stay here again.

I liked that the location of the hotel was very convenient and safe. The services with regards to the requests were satisfactory.

The beds had big red ants all over. The bathroom door lock was not working. The bathroom door had a crack open too. After raising the complaint, the staff moved us to two rooms from one family suite that we all had previously booked. We agreed to it, having no choice, but even that room had lots of red ants and faulty bathroom doors. The concerning part is during the nights, the reception call was not attended to. When we went down to reception, there was no one there. We had no choice but to stay in the same room, taking the risk of sleeping around the red ants. And when asked about this in the morning, the receptionist was so unprofessional and an attitude that it has nothing to do with him. He would not even share the manager's number for us. He plainly asked us to pay the amount and when told that if I am not given manager's number to raise complaint, I will go ahead and put this on google review, he agreed to it and asked us to do whatever we intended. We even told him about the severity of not handling the issues on the spot and about the consequences of negative reviews on their business, it did not matter to him. The negligence he showed is super pissing, and I am sorry I cannot recommend this place to anyone hereafter.

Good location, helpful staff, clean bedding everyday

Some repairs must be done to windows, we had a monkey in our room and made such a mess.

No breakfast was with room. Location is good. My room 164 was very smelly especially in the evening between 8 and 12.

Location

Lack of staff. The counter person has refused to give one water bottle on the date of vacation. It hurts me lot. Cost of small water bottle is Rs.10

The location

Very poor service. The hotel is now managed by SaiTowers management. This Sai pavillion seems to be neglected. No staff at night and after hours therefore if you call there is no one to attend. You need to physically walk to Sai towers reception. AC wasnt working in our room over the night and needed to change room next day.

Behaviour of all towards their guests was very good location was perfect and rooms were good and clean.

Every thing was perfect ☺️☺️

Location was good

It has luxuries like aircon and fridge in the room but I was told to book into the deluxe room to get a Kettle. Needed this since I was not feeling well and needed not water over the few days. Reception had to be called several times before room was cleaned.