Epic Hotel Villa Mercedes

The hotel staff is great, very attentive, professional from the front desk to the staff that works in the restaurant.

Unfortunately, the spa was closed. No room service

The team at the hotel were amazing as I left my AirPods behind and they took the time to let me know and couriered them to Buenos Aires to a new hotel for me while I was travelling around Argentina. What a great team and superb service.

Convenience.

The cost at $230 for bed and breakfast whilst accepting its location I believed it was at least $100 in excess of what I consider reasonable. The following night I am in the Holiday Inn Lima Airport and the cost, including breakfast, is a very reasonable $115,.

Nice hotel in a small town. Well located in the center. Not luxury, but high end and clean and well worth the price. Great massages available. The restaurant food is good if you stick to the classic Argentine dishes (steak, pasta etc). Good parking across the street that is locked to keep your car safe.

One of the menu items (shrimp bisque with cilantro) was weird and inedible. I appreciate the effort to try and diversify the menu but the execution was poor. Breakfast was pretty good but the eggs were a little bland.

The location and the facility in general.

While we had a great reception on the first stay, on our way to Mendoza, the second stay which happened in our return to Buenos Aires was a nightmare. The lady who was in the reception, besides being very impolite, racist, and arrogant. She did not have the fear to tell in our face that she was working for a long time and that we could complain to whoever we wanted that nothing would happen to her, a sort of reassurance that she is untouchable, and probably reason why she had the behavior and attitude she exhibited. If she was the only staff, we would not recommend this hotel to anyone.

On our first stay, from Buenos Aires to Mendonza, we had an excellent service. Very kind and helpful staff at the reception and in the restaurant. Very memorable service close to a 5 star.

On our way back to Buenos Aires from Mendonza we got the service we opt to label "from hell" provided by a receptionist. Besides being rude and arrogant, she was also racist. She asked us to complain to who we want because she has been working in the hotel for 15 years and nobody will touch her. We eventually spoke to a lady who said to be a manager, and was very understanding.

It was an extremely comfortable 4star hotel. The room was excellent, really a 5star bedroom.

Nothing really.

Buen desayuno. BUena ubicacion

Very good

Very nice room , comfortable & great service

Exceptional

Exceptional

Good

Hermoso hotel!!! 100% recomendable

strongly recommend the hotel