Sisombat Plaza Hotel

It’s an old construction, clean snd well located.

Breakfast was ok but not many options of western food.

The location is central. The room is spacious. The view from the room is great. There are big windows in the corner room and you can watch sunrise and hot air balloons.The hotel tended to be occupied by Korean group tourists.

The check-in was very unpleasant. I chose to pay in USD cash (otherwise they would charge me 3% fee) and they asked every note to be brand new and not with a single stain! They also insisted me to pay 0.02 USD (due to exchange rate) in cash and I didn't have coins. In the end they charged me in kip in a very unreasonable rate.The hotel seemed to be quite outdated and lack of maintenance. The elevator was very dirty and seemed never been cleaned. We found the table in the room with sticky stains after checked in, though they cleaned it immediately after we reported it. The bedside lamp malfunctioned and we reported it 3 times to different staff. Finally one came to inspect but was unable to fix it. The staff's English was so bad that it was almost impossible to communicate.The pool was almost always in the shade so it was too cold to swim in. All in all the only thing I could recommend is the view, but with the money spent, I think there could be better accommodations.

Great hotel for the price. Would stay here again. Very clean, spacious rooms, great view.

The room we had was very spacious and nicely decorated. The air-conditioning seemed to stay on when you left the room, so no return to hot room.

The shower was cold. The pool area could do with some sun beds.

Great location in centre of townFree bikes provided by hotelFabulous view of hot air balloons from sky terrace Pool area clean and well maintained Felt safe and quiet at nightLarge room

Breakfast lacked option and food was cold at times

Free bicycles for guests.Good buffet breakfast.Nice staff.

7 am to 10 am is a busy time at the front desk and a second employee would be welcome.

It's a nice clean modern hotel with good hot showers. We stayed 1 night and really enjoyed our stay. Next time we will stay longer.

Nothing not to like

The hotel is perfectly situated in the middle of Vang Vieng making it possible to walk to all local locations. The front desk staff is outstandingly friendly and helpful, seeing to all your needs. The rooms are very large and clean. The bed is on the hard side but the pillows are very soft. Linen is clean and soft. AC works perfectly. The bathroom is large. The shower gets plenty of hot water but water pressure is mediocre but acceptable. The flat screen TV is tiny but the WiFi is ripping fast.. The breakfast buffet which is included with the daily room rate is nice but they cannot keep up with the Chinese tours that consume everything as soon as the doors open. Thank God the staff looked after us personally since we were the only people in the entire hotel who respected them enough to leave a tip. We can recommend this hotel as a consideration for staying in Vang Vieng.

The room soundproofing is non existent and you hear all doors slam and loudmouth tourists all night. The 6th floor rooftop patio was headquarters for a backpacking all night party that pissed off the entire 6th floor. We all ripped the front desk the next morning and the hotel put a quick end to that every night afterwards

Room was okayFree bikes

- extremely thin walls, could hear everything from my neighbors and the people in the hallway- could not find the booking at first- charged 5% for me using my Amex credit card, booking.com did not mention it- at first did not want to lock my luggage away, but leave it in the breakfast room instead (accessible by anyone)

Reception that doesn’t smile when you arrive and not speaking any English. We asked if they had a baby cot for a our 3 year old (since it’s a 4 star hotel) and they offered to put a blanket on the floor for our son to sleep on the floor. We were asking for a mattress to put for him at least and they were insisting that we have to pay. So they charged us for a floor mattress. The cleaning is done just with broom and a cloth after, so of course there were hair from previous guests. The pool is in the parking, so it’s really not inviting as there are constantly people, drivers come and go. Under our window they put some tables so groups of people would hang out right next to our room disturbing our rest time. The area is very dirty as it’s the entire city.

Everything is fine but the staff.

We were very excited to try the tubing activity, so we asked our hotel in advance to provide information and help us book the tour. However, the staff member we chatted with assured us it wasn’t a problem, saying there were plenty of operators and they could arrange for one to pick us up when we arrived. This gave us confidence, so we didn’t make any prior arrangements.On the day of our arrival, we rushed to check in at the hotel and immediately asked if they could call an operator, as we were eager to drop our bags and start the activity. To our disappointment, they told us everything was fully booked, and no operators were available. This completely disrupted our short stay in Vang Vieng, forcing us to reschedule for the next day and sacrifice some of the other activities we had planned.When we finally went tubing the next day, we had agreed with the provider that they would drop us back at the hotel after the activity. However, the driver left us at the tubing endpoint and insisted we walk back on our own. While the distance wasn’t too far, it was frustrating since it wasn’t part of the agreement.We returned to the hotel to complain, as this miscommunication had already caused enough inconvenience. After a lengthy back-and-forth investigation between the hotel and the service provider, they decided to refund us only 50,000 LAK out of the total cost of over 1 million LAK. If you’re wondering, yes, it’s just 50,000 LAK!One piece of advice: avoid relying on the hotel to book or hire transportation for you. Instead, you can easily walk out to the parking area and find a driver yourself—it’ll cost you 50% less!

Excellent breakfast, comfy beds, clean rooms and great customer service.

Absolutely nothing.

Loved the rooftop space for sunset and sunrise yoga on my own. Loved how light and bright our room was (ours had a perfect sunrise view from the bed). Large lobby space to play card games with friends. The location was central and it had a pool (although there were no loungers and it was frigid temperature). They also provided some breakfast options.

The rooftop lounge as they called it had nowhere to sit so hard space to utilize. The breakfast was very Asian heavy with 95% meat options (we are vegetarian). Thankfully you can order two scrambled eggs fresh to go with your toast and fruit. The rooms, Al thought clean on the surface, could use a deep cleaning. We had a huge spider web next to our bed, the shower floor needed a good scrubbing and the drain wasn’t flowing so our bathroom started to flood after each shower, and our towel rack was broken. When the cleaning staff did come in they didn’t provide new coffee packs or take any towels on the ground, they did however switch out towels we had hanging. Just a few oddities. The front desk staff didn’t greet you each time you walked in, some actually looked at you and purposely turned away. A few simple fixes could make this place a 10.

The room was all ok, as booked.

Despite the fact that the website shows that the hotel is having a restaurant, it appeared the hotel does not serve lunch or dinner. Really disappointing.We booked a hotel shuttle from the Railway station to the hotel. When we arrived at the railway station on time, there was no hotel shuttle. we waited half an hour, and then decided to take a tuk-tuk to the hotel.On arrival at the hotel, the staff mentioned that they forgot to send the shuttle!!Reception staff not English speaking. Finally a staff by the name if Linda arrived and assisted to get things going, including hotel shuttle from hotel to the railway station on the 16th

It was clean

Staff couldn’t speak English properly.Internet was really poorAir conditioning was really loud in the room

Good location to night market, bars and restaurants

Bathroom dirty - bathroom mat dirty - shower door dirty - shower drain blocked

Clean hotel with nice rooms

Very bad wifi, slow speed and a connection that dropped out every few minutes. Impossible to do any meaningful work. Staff found it difficult to communicate, had to use google translate to even achieve simple things like paying for the bill.

Nice location. Great size rooms and staff helpful

NA

The rooms were really large and spacious. We had reservations about coming as there was a negative review left prior to our arrival. However, our stay was pleasant and the staff were lovely. My partner fell Ill with food poisoning (from an outside restaurant), and staff even offered to take him to the hospital and allowed me to take some drinks and food up to the room for him.

The only criticism is that the beds are a little hard.

location good ,The shower had nice warm water