Kinnotake Tonosawa (Adult Only)

Service and food were excellent

Amazing rooms and facilities and Japanese food, western breakfasts can be improved

This is a beautiful property. Rooms are spacious and the private outdoor thermal bath is just what you need after a long day of exploring Hakone. The staff of the inn are friendly and helpful. Delicious breakfast with traditional or western options. Can't say enough good things about this experience. Highly recommended.

The private onsen is amazing. The service and incredible. Hard to beat this place! The dinner was exceptional.

Not a huge issue, but it was not close to town and we had to take a bus.

Everything was better than I expected. Very private, food great, staff wonderful, room exceptional.

Not a negative for us, but it is fairly isolated. And it isn’t easy to get into town to explore Hakone, but it is a perfect place to relax and experience an onesone in Japan.

Private clean and great setting

This hotel is the definition of luxury. Beautiful lobby and the rooms are ENORMOUS even by western standards. Even the standard rooms are essentially suites. The rooms were luxurious and the amenities are beyond any that I have ever seen. The cost is definitely higher than most but it is definitely justified for the private onsen and spa-like amenities. The staff was so incredibly kind as they checked us in with welcome-drinks, helped us pink out our yukatas and gave us a tour of the rooms and facilities.

The only complaint is that since its at the base of the mountain, the buses to get up to Hakone or down to the station can fill up very quickly. I'd recommend getting a taxi, which the hotel is happy to arrange for you. We declined not knowing the buses would be full, which unfortunately made us miss our shinkansen. But if your schedule is a lot more lax, it shouldn't be as much of an issue.

Amazing helpful staff, friendly and professional. Clean and beautiful hotel with amazing onsens. Delicious food (I had the traditional japanese menu) with perfect presentation. Provided Yukata which you can choose the design, as well as hair accessories and face masks. Very luxurious, this hotel exceeded all my expectations

Here’s an English review based on your experience: **Review:** The hotel is conveniently located near the train station, with a direct bus stopping right at its entrance. As we approached the hotel, staff warmly greeted us with a bow—a lovely touch of Japanese-style hospitality. Both breakfast and dinner were delicious, and the lounge offered a great selection of complimentary beverages, including alcoholic drinks. We also appreciated the complimentary minibar in our spacious room, which featured a private onsen with a scenic view. The service was exceptional, especially from Zhan, who went above and beyond to ensure a seamless stay. Upon hearing our needs, he proactively assisted us and even checked shuttle bus details despite us not using it. Notably, while previous reviews mentioned language barriers with staff, the hotel has clearly taken feedback to heart: Zhan, originally from Jiangxi, China, delivered impeccable Japanese-style service while effortlessly communicating in Chinese—a standout detail that deserves praise. This thoughtful blend of cultural authenticity and guest-centered improvements makes this hotel a top choice.

It is very private and in a beautiful area, everything was very well maintained and clean.

The rooms were very large - it was a long walk around a counter to the bathroom.

The best food I have ever had and the staff were amazing. They saw on my passport that my birthday was in a few days and gave me dessert with happy birthday on it which was really nice. They saw room is great and I love you can change the temperature of the Onsen so you can stay in it longer.

The only thing that could need improving is better pillows but everything else is great!

The breakfast and dinner meals were amazing, very delicious and very filling. The room was gorgeous and the private onsen was perfect. The staff were friendly and facilities were very luxurious. I also enjoyed the spa very much.

An extra mirror in the room or a vanity table would be very nice. Otherwise no complaints.

Private onsen, remote, beautiful ambiance and views

Wish there were more food options

Amenities and dinner were exceptional. The staff were extremely helpful and went the extra mile to make our stay special. The room was comfortable and relaxing and offered a different side to Japan centered more on the nature and just how beautiful Hakone is. We came for a big celebration and an unexpected change of plans left us asking staff for a great deal of help in trying to accommodate a long itinerary. Staff were extremely patient and helpful in making this happen. They took exceptional care in making sure we had a take-away meal for our very early departure. That day ended up being the most memorable of our entire trip.… We owe our most precious memories of our trip to the staff and we can’t thank you enough!

Absolutely nothing!

The staff were all incredibly kind and helpful. The food was really good, and we are happy we ate breakfast and dinner there. The room was spotlessly clean and had all the amenities we needed.

The onsen was not open for use as they are renovating it. I was not aware of that.

the presentation of the hotel and the environment, over all is a great experience

a little more details can be added: - selections of snacks or maybe ice cream available after the hot spring- shower gel and shampoo should be kept in the shower area (i had to run out and fetch coz it wasn't in the shower room)- a dry stool for us to put our towels next to the open air onsen

Loved this hotel!! - Good location near a bus stop - Very good dinner and breakfast- Room was incredible, the outdoor bath was a great experience

What did I like...I believe it is what did I loved and still love about this place. It far exceeded my expectations. The location requires taking a bus or taxi if you're coming from Odawara Station, but it is about a 15 min ride. Right when we arrived, a staff was waiting at the front gate to welcome us. From the check-in experience and staff showing us our room as well as going through dinner plans for the night was so detailed and amazing. The room was very big and everything you needed was available. The private onsen tub was impeccable and provided a beautiful view outside. Dinner was delicious and memorable. Every step of our dinner journey was followed with amazing service and a wonderful night with my partner. Breakfast was truly magical and relaxing. We chose the traditional Japanese breakfast and the food was perfect for the day. I would love to come back here

During the time I came here (October) season, I noticed the mosquitoes at the hotel were huge. Although I know the hotel is in the mountains, I didn't find bug spray in the room or outdoors near the balcony. That would probably be the only thing I recommend but I have nothing I didn't like about this hotel. Everything was met with beyond expectation.

The room was very big and had everything we needed. The staff was helpful and nice. The food was extraordinary.

When we stayed there the main onsen was closed due to construction and they didn’t offer any alternative if you want the experience of a public onsen.

Lovely style great staff

The walls needed water blasting on the outside and leaf cloth replaced. Could hear the road and trains