The Chill Resort and Spa, Koh Chang

Wonderful pools, staff, breakfast served any time of day. Great shower, bathrobes and bedding (loved the selection of pillows). Staff hosted a "manager's reception" with drinks and appetizers one evening. Sunsets to fire for. Dining with ocean view.

Our pool access room was denied access to the pool one day, due to a Ph imbalance, so they computed us a dinner & massage package. Pool was back in operation the next day.

Super lovely staff and really lovely grounds. The infinity pool was a lovely way to start the day overlooking the beach, and the restaurant in the morning overlooking the water was a stunning way to get the day started!

The rooms were super dated, like they hadn’t really been maintained much since the hotel was built. It didn’t really seem high quality to me and definitely felt older than it looked in the pictures. The same goes for the spa - the spa felt quite dated and for that price range I expected a much more luxurious spa treatment. At that quality you’re better off paying 300 baht across the street.

The restaurant was first class. There is breakfast practically all day, which makes your stay very flexible. The pool is great, the environment is very green and jungle-like. The restaurant offers first class dinner options. The wellness area was wonderful. The beach was better than expected. There are stones in the sea, which is not the hotel's fault. However, you can reserve kayaks free of charge.

We had an unpleasant experience at the check-in that felt like a scam: We had booked a family room with a double bed for the adults and a sofa bed for two children (6 and 8 years old). However, it is not possible to fold out this sofa bed and let two children sleep on it (picture below). When we expressed our great surprise at this, we were asked to pay 2000 Baht for an extra bed - in a room that was expressly rented for two adults and two children! When we asked whether 2000 Baht was the price per night or for the entire stay, we were told that this was for the entire stay. We agreed - disappointed - because our children needed a normal (!) place to sleep and the hotel did not see any own responsibility. When checking out, however, we were asked to pay 2000 Baht per night (!), which clearly contradicted the information we received upon check-in - and mind, for a room that we had booked for two adults and two children! We then agreed on a one-off payment of 2000 Baht - but we still have the unpleasant feeling that we were not treated honestly and the hotel rented out a room for 2 adults and 2 children which was NOT made for two children, just to later charge you for an extra bed.

The beach is not big but big enough. The food was very good a high standard. The staff always very polite. The waiter Film remembered our breakfast order each day and the Manager Dee came to see if we needed anything and was extremely accommodating

All met our expectations

The hotel is compact, resembling a "train-style" layout with one long building featuring rooms and a pool directly in front of them. Despite its size, the property is clean and boasts an excellent location in the heart of the central street.Staff: The staff are exceptionally helpful and friendly. Special mention to Film and Dee, who consistently checked in on us to ensure our stay was enjoyable—this personal touch was greatly appreciated.Breakfast: The breakfast service is outstanding, available from 7 AM to 9 PM, offering incredible flexibility for guests.Amenities: The pools are well-maintained and clean, with free kayaks available all day, which is a fantastic perk for guests.Overall, while the hotel is small, its cleanliness, prime location, and attentive staff make it a pleasant place to stay.

Room Size and Conditions:The rooms felt quite small, with limited space for luggage, which was inconvenient.The rooms were very humid, likely due to the weather and proximity to the pool. While the air conditioning and dehumidifier were provided, they didn’t seem to resolve the issue effectively. Unfortunately, this is likely something beyond the hotel’s control.Mosquito Problem:There were many mosquitoes around the property. It would be helpful if the hotel could consider regular spraying to manage this issue better.Restaurant and Spa Pricing:The restaurant and spa services are significantly overpriced, which is typical for hotels but still disappointing. For example, spa treatments are priced similarly to those in Europe, while local street spas offer the same services at a fraction of the cost (up to six times cheaper). The same applies to food and drinks—pricing could be more competitive to enhance guest satisfaction.Additional Charges for Children:I was charged extra for my child’s bed despite there already being two beds in the room. It’s unclear why an additional fee is applied when booking a stay with a child upfront. This policy feels unnecessary and unfair.Transportation Costs:The hotel charges 1,100 THB per person for a taxi to Trat, while a private van accommodating up to eight people costs 3,000 THB elsewhere. This means guests are effectively paying double for the same service when booking through the hotel, which doesn’t reflect well on guest care.Overall, while some challenges like humidity may be unavoidable due to location, there are areas where improvements could significantly enhance the guest experience, particularly around pricing policies and mosquito control.

Very nice hotel with fantastic staff. Breakfast is definitely the best in Ko Chang!

Only conditioners too noisy at the night :(

Beautiful resort- we stayed in one of the pool side rooms and it was incredible to enjoy the pool without having to even leave our room. The sun mainly hits the main pool and the staff brought around fresh fruit to help us cool off! They have kayaks for use and the staff were really helpful setting us up with one (although the islets are deceptively far!)

Watch out for mosquitos as there is a lot of open water

Wow! We have been to Thailand multiple times and it’s known that the Thai are great people but the service at The Chill Resort is unmatched. The staff goes above and beyond to make sure we have a pleasant stay! We really enjoyed the breakfast in the morning and staying at the pool for the whole day!

Very inconvenient we experienced for the room on the top floor. The balcony is only accessible through the “living room” and not from the master bedroom. So when your kids at sleeping at night you have to pass them at night to chill on the balcony and although it’s a great place the price is just too high, we’ve spend €4500 for 10 nights but for that price we would expect a little more like included dinner or drinks. The room and the pool only is not justifying the price to be honest.

Superb

The room was constantly damp, and a dehumidifier had to be used. As a result, it was difficult to sleep.

Nice modern quality boutique hotel, perfect breakfast a la carte, staff speak english very good

Beach is stonyNot much fings to do inside hotel

The Chill was one of the best hotels I have stayed at due to the kind, friendly staff that made the stay with my young family so enjoyable. No requests too big or small, they do their best to help. Gorgeous view and lovely rooms. The breakfast was delicious and has a wide range available. Perfect location for me and my family, we will definitely return. Thank you! ❤️

Really a place to relax and chill!Breakfast is amazing. We really liked our stay

The AC in rooms is smelly and requires cleaning.We changed room and which helped but was still not good. Luckily we didn’t require AC due to temperature conditions.

We loved the facilities, the infinity pool and closeby Spa building as Wellas the gym. The staff was exceptional and very sweet to our little one. We also loved the Green design and how the designers and architects of The Chill were able create a calm and rejuvenating oasis in which we always felt tranquility and positive energy. Also the activities offered by the resort were nice and gave a personal touch to our already overall very positive experience. On the last evening we were able to celebrate Loy Krathong and sent off little floats made out of ice to the sea…

Some parts, eg rooms of the stairs and floors, could perhaps get a modest overhaul in the next years….

New, modern, spacious rooms. Beautiful infinity pool on the edge of the sea. Good evening restaurant (although expensive) with extensive menu including vegetarian. Great location walking distance from many bars and restaurants.

All of the balconies were in the shade throughout the day. The pool area and sunbeds fell into shade early afternoon. Needs an evening cocktail bar separate from the restaurant. No beach although we knew that before we booked. We prefer buffet breakfast as small plates so we had to order seconds

The villa is just amazing value for money. Very clean and spacious. All fhe staff were super attentive and the à la carte breakfast options were very nice. The special Loy Krathong buffet dinner experience was also unforgettable. All in all it’s a very calm and relaxing hide out on the shore of Koh Chang with plenty of other dinner options close by.They also offer complimentary kajaks.

If I start cherry picking an outdoor shower at the villa would be a nice add on. Beware that the tiny beach is only there during low tide.

Incredible place - great staff - great breakfast - great location to be in Koh Chang

Great breakfast choice with view on the ocean. 3 pools with direct access from ground floor rooms. Friendly staff. Rooms are kept clean all day. Everything you need nearby.

The cocktails were not good. Worth sending someone on a cocktail making course. The beach strip of the hotel is very small but we knew that before.

Great staff and areas cleanliness. Good breakfast available all day.

Not the best beach as it has many rocks. Do be mindful if you’re after a beach vacation. But the pool is great. Charge of 1000Baht per night for a 2.5kilo dog is a bit excessive considering no pet facilities are provided.

This is our second visit to The Chill and our first visit during the green (low) season. We felt like we were on a private island. Everything was superb: the restaurant, the spa (thank you for al the massages and the products) , the staff - who continue their amazing service even though the resort is quiet - and it was wonderful to return to our happy place and break from reality. We will be back again. Thank you The Chill

Fabulous pool and location, excellent staff, great food.