Hotel Essener Hof BW Signature Collection by Best Western

Location and access to train station. Lovely bar in evening. Room was compact but comfortable. Nice helpful staff

Price of breakfast

The cleanliness and amenities of the room were absolutely flawless. The mattress was thick and very comfortable, as were the pillows. I would especially like to highlight the kindness and helpfulness of the receptionist, which we would like to thank her for once again here as well.

We had a room in the newly renovated part of the hotel. We think we were the only guests staying at that floor. We were not bothered by the works. The hotel is well located to visit the city and the Christmasmarkets. We parked nearby and got a discount through the hotel. A lot of choice for breakfast. We would stay here again.

nice breakfast, gym room, enough to start your day in a good shape, the sleep quality perfect, pillows super, nice building, restaurant & a nice bar

Still looking for the invoice, they told me will be mail delivered after check out, already 1 week and nothing:( I need to send them a reminder!

One of the staff members was great! He made our stay positive.

Teens finishing outside the front lobby and hanging out in the alley making lots of noise. Had to move to inside room. The bartender was terrible.

Location was great; close to Christmas markt and Haubtbahnhof. Parking close by (around 10 euro a day). Free coffee, tea, and some chips and candy

The staff was unable to communicate in any language (and we could speak Dutch, German, English, French, Chinese and Serbian). Any requests (extra blanket, broken coffee machine) were not understood or poorly addressed. There was a draft in the room and loud people outside + throwing out trash in the evening, making falling asleep on the hard matrasses even harder. In my opinion, maybe 3 stars at best - especially at this price (with no breakfast included).

Location was great super close to the main station, and the room was clean but house keeping is every three days

We were traveling with a baby and a stroller, our room was on the first floor there was an elevator but then there were around 6 stairs, which was super inconvenient with a stroller...

Central location. Very close to the railway station and the centre of town. The buffet breakfast was excellent.

Squeezing a double bed into a small room. I don't like a double bed against a wall so you have to clamber over someone to get out especially during the night when you need a bathroom. We booked two rooms and both were the same.

Location to the centre and train station. Was good for the Christmas market.

Great location. Their was a Christmas market very close. Great breakfast friendly and cooperative stuff. I came with bicycle and they store my bike.

Good reception, good bicycle storage. We have been cycle touring for 7 weeks and this was the best breakfast we have ever seen in Germany, France, Belgium, Luxembourg! Great location near train stations and pedestrian shopping area! Helpful staff spoke very good English!

Excellent location , Good breakfast

Rooms are small

Excellent location , Good breakfast

Rooms are small

The bed and pillows were super comfortable. The room size was also very generous and nicely furnished.

Bathroom towels could have been a lot more cleaner.

The room was spacious and the breakfast was good. There's no parking, but there's a public parking lot right next door for 10 euros per day.

There was no refrigerator.

Great location , good value prices , very clean , polite staff , great breakfast

A bit old fashioned , bar advertises snacks but they do not exist after the kitchen closes . Thank god for wolt .

Very friendly staff, every wish anticipated in our room. Excellent location and super breakfast. Highly recommended.

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The staff were friendly and the apartment was spacious. It is located so that you can walk around and shop or eat out easily. The furnishings were nice.

The small kitchenette had some pots, pans, dishes and silverware but did not have many kitchen utensils or a toaster. There were no medium-sized bowls, just little ones. There was a small fridge but no freezer.

Hotel very close to train station but very quiet. Staff friendly and helpful, room was spacious and benefitted from a fridge, coffee machine and kettle. Essen was vibrant and lots to see and do. Plenty of places to eat. We enjoyed it so much we have booked to go again in 2 weeks.

Location was good, very close to the station, surrounded by many shops

The staffs accidentally came into my room without knowing I was in the room was awkward.and it happened twice in three days of staying.