Grace Hotel Semporna

Stained bedding and moldy toilets

Staffs are rude and there are little to no facilities

Staff really helpful.

The room space is bit small for muslim to perform prayer. Otherwise room is clean

Not recommended.

The service was extremely bad. Shuttle service to airport can’t be arranged in a reliable way. The attitude of working staff named Virliana and Nazwatul is poor and unacceptable.

Good location in the centre of the new town. Near to shops and jetties.

The bed was hard, there was no fridge in the room, and the breakfast pancakes were cold and rubbery

Location nice. Environment and lobby is nice

No water heater ? it is broken. We were rushing to bath as we just come back from pulau. So there is no choice but to shower in cold water. The room a bit small, the floor is sticky and oily, please improve the floor cleanliness.

The size of the room is just nice.. not too big nor too small.. it has all the things you need in a hotel room

The space for breakfast could get bit crowded during peak hour

Location, we wanted to be close to piers.

Breakfast in the cafe nearby which was small and crowded; little or no choice for breakfast (see photo attached). Old hotel but Semporna does not offer too much choice-this one was still ok :)

This hotel is 5 minutes walk to jetty. To come this hotel, you can take a Grab car from airport or Tawau town. If from Tawau town, the Grab fare is approximately RM110. If go to airport from Semporna, the Grab fare is approximately RM90. It is easy to get a Grab car in Tawau or Semporna town. You can easily grab around Semporna town to look for food like McDonald’s, ikan Bakar Semporna next to McDonald’s which is nice and reasonable price. It is just 10-15mins walk from the hotel to McDonald’s if you are ok to walk. Seafood restaurant nearby the hotel is not nice and expensive.

The hotel room is small. Wi-Fi is not reliable. No mini refrigerator in the room. Aircond needs maintenance because need to put 16 degree Celsius only cool else is warm. Only have bath towel. No face towel given. Outside the hotel has many immigrants waiting for you to give them money. So be careful when you are at Semporna.

Location, cleanliness, check in, room size.

Nothing really. Breakfast next door, fine, friendly staff.

Hotel was basic but clean. Kettle and coffee in the room was a bonus. Room was clean and very quiet. We stayed here in order to transfer to Mabul for diving the next day so the location worked well. Staff were polite and helpful . I asked for an extra pillow and they happily gave me one.

Breakfast was at a local cafe and not good. I think their usual clientele must take things from the room as there was a rm100 deposit and a list of items and their cost if you took them. Not a positive start when you first arrive. Semporna is not somewhere you would stay unless you needed a dive transfer but the grace hotel was one of the better ones

Room was clean, had a TV, shower was good with good water pressure and hot water. Aircon was working well, and good location in town. Breakfast options were good - you can choose between 3 different eateries to redeem the breakfast voucher.

Walk in price is cheaper than booking here. Wifi was available, but was not able to access anything on the internet.

Cozy,clean and friendly staff

TV takdak. strong shower tapi heater tak berapa panas :( overall okayy

Clean

Location

Not so clean

Breakfast

The food taste ok

Front office staff could be more polite

Location

Toilet's amenity is lousy!Soap Dispenser is not working

Location

Arrived 2 hours early and no attempt was made to facilitate an earlier move into the room.

Friendly and helpful staff!