JW Marriott Hotel Nara

We recently had the pleasure of staying at this hotel, and while our experience was overall very positive, we wanted to share some detailed feedback to help recognize the key contributors to your property’s success and suggest areas for improvement.First and foremost, our dining experiences were absolutely exceptional. From breakfast to lunch and dinner at their private Teppanyaki room, every meal was a masterpiece, complemented by attentive and genuinely warm service. The restaurant staff set a gold standard, going above and beyond to ensure a memorable dining experience. Their professionalism and friendliness truly stood out, and we cannot praise them highly enough.Additionally, the bell service team, especially the three gentlemen from Nepal, were nothing short of outstanding. They exemplify what it means to deliver world-class hospitality. Their kindness, efficiency, and readiness to assist made us feel genuinely cared for. In fact, their impeccable service often compensated for areas where the front office fell short. Several fellow guests we spoke to while waiting for the shuttle bus also shared similar high praise for these individuals. They are truly the business card of this hotel and embody the very best of the JW Marriott brand.

We did face challenges with the operator and front office teams. Language barriers, particularly with the operator, made communication difficult at times. We felt the front office staff and the operator did not align with the otherwise very high standards of hospitality we experienced elsewhere in the hotel.We share this feedback not to detract from the incredible work of the hotel exceptional team members but to encourage focus on an area that could be improved. A hotel’s success depends on the collective effort of all departments, and with some refinements in guest communication and front office, the overall guest experience could reach even greater heights.

Like the Marriott standard and service

One of the reception staff ( a fresh boy face) cannot speak English and just keep quiet when other staff helps us. It is very strange to have such level service, especially in Japan

- Friendly staff and exceptional service.- Clean and generally good facilities.- Next to conference location.

- Breakfast spread can be improved.- Shower facilities not as good.

Indoor swimming pool, very attentive staff and clean environment.

Everything was perfect

Excellent staff, smooth check in,, very good restaurants in the hotel. The room was spacious, clean, and comfortable. The facilities, amenities, and staff were 5 star through and through.

Nothing to dislike. It's a great hotel.

Late check out possible due to late arrival

The pictures on website are refurbished rooms while in reality we got a room fromThe 80s, very old and old bathroom and there were some black stains on the sheets

Location is fine.

Swimming pool needs apt before and limit to child at sometimes. found hair on bed before sleep.every thing here needs money for it believes it's advance and expensive position in hotel market. by the way the breakfast is very so so

All staffs are very freindly and helpful. I enjoyed bicycling and Yoga provided by the hotel.

Brakfast is a bit simple but food is good.

Clean and tidy welcoming staff

Prices on food and drinks were outrageous and not a great variety

We are frequent international travellers and have stayed in a variety of accommodations. JW Mariott is among the best we have ever stayed in: great location, great multilingual staff, friendly service, amazing breakfast, comfortable room.

A lot !

Well furnished and very comfortable. Great staff very convenient

The room was really nice, spacious and clean. The bathroom too. Some amenities were missing though

To be quite honest it was a really bad experience. I’ve stayed in other JW Marriot in the past and this one has no met the expectations.It’s definitely not up to the standard of the other JW. There is not organization at all.So many employees and staff scattered around the hotel but none of the was really prepared.They force us to book the spa in order to use it. Once we got there there were so many kids running around on the lockers room, sauna, jacuzzi and pool. Jumping and diving off, it was literally like a water park. Shouldn’t be the spa time a moment of relax?!?! This wasn’t at all.They should not allow children on spa or do two different zones, a kids zone and and adult only ones.Then I went to the spa front desk to ask for a massage. Two girls were there and none of them spoke a single word of English. Come one how can you hire a spa manager in a 5 stars resort that has 0 English proficiency? For this reason I couldn’t do any massage.Later at dinner, again so many difficulties with communication.We ordered 2 appetizers and 2 main courses, they forgot to send to the kitchen of the appetizer and they ended up bringing the dishes all the different times. In the room there were not drinking glasses, I’ve asked for one, they took it up to the room after 30 minutes and after 2 urge calls.I had to take a medication. To conclude with that today we had the check up at 11 am, at 11:05 they called the room to ask to leave it. And the again at 11:10 they sent someone upstairs to check if we were leaving. That is extremely rude, they say Japanese manners not at the JW. 0 tolerance, I would have understood if we would have been a hour late but not 15 minutes. Unbelievable.I had great expectations before coming but they did not meet them at all.What a pity

Very nice high-end hotel - really enjoyed the stay.

We tried to make a reservation at the hotel sushi restaurant - unfortunately that didn't work out. My wife made a booking for the spa - which was messed up at first. Had to push and be flexible on our end to get her her spa treatment. But the hotel did a decent service recovery for their mistake.

Staff was attentive and professional.The morning buffet was excellent, one of the best I've had in all my travels to Japan.Shuttle bus was very convenient.Room space, decor and size was execptional.

The room shower had a moldy smell. Hotel lacked the sento amenity that I usually look forward to in Japan.

A modern & comfortable hotel with excellent facilities. Staff was very friendly and eager to provide the best possible experience. Rooms were large, spotless, tastefully decorated and regularly serviced. Breakfast was excellent with good choice of Japanese and continental food.

Located a bit far from train station but hotel shuttle service was very frequent & efficient.

This gem may be located a bit further from the main attractions of Nara Park, but it is without a doubt worth the visit. Finally, a truly luxurious five-star hotel. The hotel's delightful aesthetics, incredibly comfortable rooms, outstanding cuisine, and wonderful spa are just a few highlights of the exceptional experience. However, what truly sets this hotel apart is the remarkable team of professionals who go above and beyond to make every guest feel welcome and taken care of. We had the pleasure of returning to Nara after 18 years, and the staff had prepared a thoughtful welcome note and even surprised us with a complimentary dessert dish for breakfast, accompanied by a note. The front desk staff were attentive to our every request, question, and need, always going the extra mile to ensure our satisfaction. They provided us with fantastic suggestions that were off the beaten path, beyond what one could find in travel guides, and their recommendations for local restaurants were top-notch. Additionally, we are immensely grateful that we were able to find refuge at the Marriott Nara during Typhoon Lan. Throughout the entire ordeal, we felt safe and well-cared for. We extend our deepest thanks to the entire team. It was truly heartbreaking to leave, but we will most definitely be returning in the future.

Everything is enjoyable in every aspect; there is absolutely nothing that could be disliked.

The JW Marriott Hotel Nara is located directly next to the NHK News studio building and tethered to the Nara Prefecture Convention Centre, a truly central and convenient location. In addition, the Nara Prefecture municipal building is directly across the street. The train to Osaka is less than a brisk ten minute walk and the train ride to Osaka is approximately twenty-five minutes.The MiNara shopping mall is less than a ten minutes walk. Inside, you have access to a fully staffed food court, consumer electric store, toy store, chemist/ 100¥ store and so much more. The primary reason to visit the JW Marriott Hotel is the staff; the entire staff was always professional, well dressed, perfect fluency in English and extremely knowledgeable of Japanese culture, history and customs. This is a safe place for non white people!All guests have access to a twenty-four hour sports centre/ weight training facility. The Swimming pool is opened from 8 to 20th hour all week. Moreover, please experience the spa's experienced massage professionals.The restaurants are beautifully designed and decorated with the Nara theme and the food is fresh and delicious. To save money, please prepay for the breakfast package.I will certainly be returning to the JW Marriott Nara.

This particular question is comprehensively not applicable to the JW Marriott Hotel Nara.

The property had a small parking garage in the basement, a beautiful property with delicious meals available at several restaurants on-property, and very comfortable and luxurious room with a clean and spacious bathroom.

No award member credit booked via Booking.com. Also, a hotel representative directed me to park in the conference center parking garage upon arrival (which is connected to the hotel garage). After checking out the next morning, I went down to the hotel parking garage only to find that there was garage door closed and blocking any access to the conference center side of the garage. I spent the next 15-20 minutes taking to different staff around the hotel and conference center. Finally, a staff member cleaning around the conference center gave me directions to enter the conference parking garage through a vehicle entry point where I was able to retrieve my car and make it to the airport on time. It was an unfortunate and inconvenient incident that made our trip a little bit stressful.

the fitness center was nice . Room was big and comfy. receptionist was great !

had dinner at the hotel on my first night of stay . The service of the waitress for my table was poor. seems she’s not energetic

A beautiful, new property with attentive and friendly staff. The breakfast buffet is tasty and plentiful, as was our dinner at The Silk Road. Do yourself a favor and make sure that you have club access when booking.

No complaints at all!