Canopy By Hilton Chengdu City Centre

The room is spacious and the decor was great. Just 5 mins walking to Tianfu Square and Chengdu Museum.

Nil

Friendly staffs, superb location, great breakfast variety

Urine smell in room 1 (yes, urine in the shower!) ! Bad sewage smell from the drain in room 2!!!! Unbelieavable.

Friendly staff. Excellent breakfast. Nice view on all rooms as located start from 25th floor and above.

The lobby is located at the back of the building, and some of the taxi/didi drivers are unable to reach us at the lobby.

Only location and rooms were excellent, except for the fact that they only gave you two small bottles of water. Somewhat stingy.

The breakfast was the most disappointing part of this hotel. They did not have a proper fresh juice, only highly diluted melon and watermelon juices that frankly speaking tastest terrible. The coffee machine was also 3rd rate, but thankfully the room had an Nespresso that made much better coffee than what you got at breakfast. Breakfast hall was also tiny for a 5-star hotel....you may have to wait to eat breakfast if you are unlucky with your timing.... Cereal selection was among the worst I've seen. Same for milk and yoghurt. Basically, the breakfast was 3star not 5star - a real shock for a Hilton hotel.

Rooms were modern

Breakfast was dirtyWaiter was unattentive and lazyCheck in was slowThe staffs are not well trained.

Our stay at the hotel was excellent. The rooms were beautiful, equipped and clean. The staff at the counter was courteous and very helpful. The breakfast was rich and varied (and they even packed us a take away before our flight). The hotel was perfectly located in the city center. We would love to come again!

everything ! I absolutely loved my stay at this adorable panda-themed hotel! The staff were incredibly friendly, and the attention to detail in the rooms was impressive. One of the coolest features was the robot that delivered food right to your door when you ordered through an app (similar to Uber Eats , grab). It made the stay even more enjoyable. I had such a great experience and would highly recommend this hotel. Love it to the max!

The hotel is beautiful, new and finely decorated! They upgraded our bedroom as well and we had a beautiful view on Tianfu square. Breakfast was delicious, high quality and staff was extremely nice ?? Really enjoyed our stay and kinda wanted to stay more .

Only thing I didn’t like was the entrance located in the back of the building but it’s not important

They will give you a room just at 15:00. Don't come earlier. Nobody speak English

Exceptional concierge named Abel. He arranged everything from theatre tickets, transport, panda research centre ticketing and other sightseeing interests and best time to visit. The rooms are modern and clean and the beds are comfortable.

Nothing much.

Excellent location, very central, convenient, and easy to walk around to explore the city. Rooms were great - clean, spacious, comfortable. Service staff were friendly and helpful, they gave us many useful tips about getting around. Overall, it was a very enjoyable stay

The design and the size of the room, the location..

The centralised heater for the hotel rooms which you can't control the temperature you are comfortable with. It was too hot and I didn't have good sleep for the few days when I was there.

Very delicious and nutritious breakfast. Friendly staff. Modern room design.

Wifi is too weak.

Great hotel! Highly recommend. Very good price quality ratio. Great room, very spacious, nicely decorated. Staff were very kind and helpful. Special mention to Eric & Sue and their team at reception and Hugo at the hotel restaurant. Eric went above and beyond to help us plan our destinations each day. Hotel is very conveniently situated and offers a great view of the city.Breakfast buffet was good and offered large choice of food with some local specialties.Very much enjoyed staying there.

All was good.

Very quiet and cozy

The “Do not disturb “ digital display wont work if you are not in the room. You actually have to still put on the signage of “Do not disturb” on the handle of the door.

Location is conveniently central to all Chengdu has to offer, room is chic and stylish, and the bathrobe is so comfortable I was thinking about buying one from hotel

Wi-Fi is a bit spotty. And one day, the room cleaning didn’t happen till 5 pm.

The Canopy hotel is in a great central location. The view is amazing, the rooms are clean and spacious. I enjoyed the breakfast, the restaurant also has good view on Chengdu city. It was very easy to park and go and leave the parking garage.

For cleaning the rooms, we found that the rooms at around 17:00 still weren't cleaned (especially at the end of the hallway, cleaning was done in a linear way). Maybe change the linear process into leavers/stayers fashion.

- Fantastic location. - Room was very clean and quite spacious. - Reception area was very nice. - Friendly staff.

- Heard some weird noises a few times throughout the night, every night. Could not figure out what it was but sounded like an issue with the building itself. - Did not like the reception not being on the ground floor, inconvenient to switch between two different lifts.

Location is excellent

Breakfast was a bit disappointing in terms of not offering the diversity you'd expect from a 5*star

Locations

Internet was sometimes patchy