Sheraton Haikou Hotel

A top class hotel. Attentive staff and excellent facilities. The beach access is delightful in the warmer periods. The hotel restaurants have a good selection of foods including local and western (a la carte). The breakfast and dinner buffets are especially extensive. Great value for money for a 5-star hotel.This is a weird one, but lobby always smelled lovely!

The only downside for me was that there's not much in the immediate vicinity to do or experience, you need to take a cab. Slight confusion over the hotel identity: is it a Sheraton or a Marriott? I did not find a shower in the pool area - this is usually essential to help keep the pool hygienic, but the water here was crystal clear and clean.

Second time staying here, food is great, rooms are massive and clean, staff is very friendly.

Location is a bit far from the city, but since it’s a resort that’s not a big deal.We were only had to go up one floor to our rooms, but there were no stairs (except for the emergency exit), so we always had to take the elevator. That felt a bit excessive, and it took us much longer than just taking the stairs

The resort is spacious and not crowded.

The front desk staff is not very friendly. When we asked her a question, she continued to type on her keyboard instead of making eye contact. We found it sort of rude.

The whole hotel was absolutely fabulous, I don't understand why it doesn't have a 10/10 rating. Communication 100%, replies from the hotel nonstop within a couple of hours. Super meeting, staff at the reception can speak English. Very chilled room, daily meticulous cleaning, breakfast divine, beach about ten meters from the hotels.

The only thing that bothered me was that you were not allowed to enter the pool without a swimming cap and swimming in a bikini was not recommended by the reception staff, but I guess this is a problem throughout China and not just that hotel, very unusual for me.

Breakfast was bad - many varieties of food - but all taste equally bad - probably recycled from day to day

The room has a smell, the food is bad, the cost is very expensive for what we experienced

Beautiful hotel

The buffet food is good only the staff there need more training. They never clear the plates until you are totally done with your meals. Hot water is never hot, and the floor is dated and dirty. Worst of all a party was there with loud speakers for their activities that were really a disturbance to the other customers who supposedly had paid a high price for a nice meals but ended up eating in a really noisy place.

Lovely room, large and comfortable with a fabulous bathroom. Everything was of the highest standard, particularly the staff who looked after the rooms.Meals were also of a very high standard.The thermal spars were the highlight for us and kept us going when the weather went cold.

As advertised, the room had a big balcony, but strangely for a double room only one chair! The Seaview was obscured by large palm trees. The best views were the higher rooms which were designated as smoking rooms so not acceptable.

I arrived at the Sheraton Haikou directly from the MGM Grand Sanya, and without a doubt, the Sheraton was a much nicer experience in many aspects. Check-in at the Sheraton (I am a foreign tourist, so I understand there are procedures to be undertaken) was under five minutes, whereas it took about 45 minutes at the MGM Grand, and they could immediately process a credit card payment, whereas the MGM Grand staff had to firstly locate such a machine and then find a second one after the first didn't function. One truly superior feature of the Sheraton is its live music and lobby bar. I enjoyed every second of the multilingual singer and keyboardist, who alternated between English- and Chinese-language songs. This was complemented by the central location of the bar (which allowed for people watching in the lobby) and a relaxing, dimly lit atmosphere. No such central bar exists at the MGM Grand Sanya, where their singers' English-language songs were practically incomprehensible to native speakers, as they clearly must not have been born, raised, or studied in an English environment. The Sheraton has a very lush, tropical tree-filled outdoor walkway leading to the resort's pool and beach that is particularly beautiful at nighttime, and the Breeze restaurant had a wonderful selection of international foods with great wait staff service. Lastly, the housekeeping staff was incredibly efficient, detailed, and responsive.

The hotel is about an hour's drive each way from the airport.

the property is very near to the beach and the facilities is suitable for kids and elderly. was worried about the smell initially but I’m fact it was not an issue at all. the breakfast was pretty good in terms of the varieties, taste and qualities. The beach is clean, very close to the Wu Yuan He wetland park. highly recommended!I would like to praise the swimming pool life guard team for their professionalism and their sense of humility. 1 of the late afternoon my daughter wants to play the slide but since it was slightly raining, the playground was closed. however, when the rain stop and become drizzled, the life guard opened for us and allowed us to play in a short while after knowing that we would be checking out the next day. thumbs up to the team!

on 5 June 2023 around 10am, one of the lady staff at the counter was not friendly. I consulted her about how to book the back trip from duty free shopping center to hotel, and was told me that can be done in the app, however I Hv tried and the app doesn’t hv this function so that was why I asked her how to book it. I was standing in front of her and again asked her to help, but she was busy with her stuff, there was no other customer except me. in the end another lady staff came and help me and explain to me in detail. Also told me that I don’t need to book the trip back and can just wait at the pick up point. So… obviously the first lady staff gave me the wrong info to me, if she was not sure, she can divert me to other expert but please don’t provide wrong information. another one is can the Hotel do vacuum cleaning to the pillow? my daughter suffered some bed bug bites one of the nights and I asked to change new pillow to her and the next few nights she is fine. no more bed bugs bites

The staff was attentive to all of our needs. The room was great and the grounds and pool area was nice.

The water slides were under construction and I would like to have had cocktails service at the pool area.

location and friendliness of the staff

badly maintained and understaffed:-playground rusting away that kids cannot use it due to possibility of injury. -the landscape / garden was not maintained throughout the property looking quite wild in some areas.- old and partly not working arcade games for the kids- pool was not clean throughout - only parts of the pool were open to use

Very nice pool , good breakfast

we stayed during the lockdown in Haikou , couldn’t use the gym and the tennis court

The slides for the kids, but just 2 of them were working.

You need to pay for to rent the kids inflated, the boat, board, etc. there is no beach in the hotel, you need to walk around 10 minutes, in the website its write that there is beach. The dinner buffet was not good. The room was smelling like humidity.

- The staff was very friendly and helpful even if most of them not speaking English.- Beautiful, green and well maintained garden!

- the hotel infrastructure is oldish, places like kids indoor playing area seem not to be renovated for many years and the rooms smell moisture- we choose this hotel for the water activities for kids but out of 4 slides only 2 were open and not all of the time. Not mentioning closed pool bar and badly maintained pool for kids- terrible “SPA” experience - “aromatherapy” massage had no smell, no music, no spa ritual at all, not enough of towels to cover the body, massaging ladies talking all the time and even writing a message on her phone when massaging! Never seen that, not worth spent money at all and definitely not up to the “Sheraton” expectations

Absolutely beautiful pools, hot springs, general grounds area. Room was spotless, perfect location. A wonderful trip. We checked out midday and used the facilities until around 8pm before a late night flight.

I booked a double room and arrived at 11pm so myself and my partner ended up in a twin room which was frustrating. I had a sea view room - balcony does not open for safety reasons and to keep out bugs. Breakfast good quality but totally overpriced.

Wide variety of dishes.

didn't try

hot spring

Excellent service by hotel staffs.

The room was very good

It's not really suited to expats. Room service is average

Great Bang for the buck with high quality

That you can't swim in the sea, but that's rather a chinese thing