Haikou Marriott Hotel

The building and surrounding environment were very luxuriou

The bed, chair, and trash bin were old, worn, and damaged. The cleanliness was only average. The massage therapist at the Marriott hotel had her hair loose, and it touched my face during the massage. She also breathed onto my face. The body massage was incomplete, and when I pointed it out, she made remarks, sounds, and gestures implying “fat” while massaging my stomach. Compared to the massage given to another customer, hers was unprofessional and done very poorly.

Service was excellent and very clean

Bit far from food but can order delivery on local app

Man Ho chinese restaurant staff are friendly and polite with excellent service.we went there on 24 and 25 dec 24 lunchtime.

Beautiful interior

My room did not have a complimentary welcome basket of fruit. The next morning, I saw a worker with a cart loaded with fruit baskets in my hallway. I should have just taken one but instead I motioned to my room door. He nodded in seeming understanding. I then returned to my room and waited but the fruit never came. I called to the reception desk. Despite being transferred numerous times, no English speaker could be found. Hours later when I checked out, I was not asked the standard “how was your stay?” Nevertheless, I added my reflection of sadness on not being able to get the fruit basket that came so close to my door but not inside. The attendant told me it was okay. It’s not okay, I told her, to which she feigned great sadness, adding, “I’m so sorry.” A simple piece of fruit would have been worth a thousand apologies. Staff here needs to be trained on effective problem solving and intervention strategies.

Helping staffGreat room design Great view

A direct access to the beach would be good.

rooms was very clean ..many thx to the reception they help too much with excellent manners

I missed the breakfast;)

The hotel was located in a rapidly growing new district outside of Haikou. The rooms were large and well equipped with all the comforts you would need. The buffet breakfast and dinner were delicious. There were a lot of different foods and beverages to choose. There was something for everyone.

There is no need to leave the hotel/resort, however, if you wanted to explore Haikou, the hotel was a little far out from the city. There is not much to see and or do in the immediate location, however, the beach is being developed and this may be quite a great attraction in the future.

Swimming pools, lobby bar, very polite (amiable staff), location.

The SPA ( they have a dog there, a real dog and I want to know why?). I really wanted to get a nice massage but the guy at the reception was too busy playing Chinese chess, he totally ignored my questions even though I was trying to speak Chinese. So weird, not a good attitude towards hotel guests.

The breakfast buffet was amazing with many different variety of foods.

The only reason I may not visit again was the beach and beach access. It was far from the hotel and the beach was totally bear, not even one spot of shade, no umbrellas and nothing. My guess is that this beach doesnt belong to any hotel, so it should not be advertised as a private beach. It was so so dissapointing but the hotel and everything about it was wonderful. The service was superb and the food was great.

I will not stay there again

They do not have any English TV channel. The food is very average.

Very good

Exceptional

Exceptional

Good

Superb

Superb

Poor