Hotel Chanti Managed by TENTREM Hotel Management Indonesia

Location is near everywhere. Walking distance to the 1st toko Oen, Mall, food. Swimming pool not too big. And fitness centre also enough for everyday exercise. The star of this hotel is their breakfast. I should say, its almost like 5 stars hotel breakfast. So if breakfast is important for you, this is a perfect hotel

Parking space actually not too small, but not big. Specially if they held an event. If there is not space left on 1P, dont try to go to the 2P if you have a very low car

We had a really memorable moment in this hotel because as we arrived in the hotel after a long trip from jakarta, one of the tyres became flat. Jay, one of the security/valet team members quickly called me and offered to help with the Tyre change. He event went the extra mile to help me get the Tyre repaired in the nearest SPBU. Afterwards, he helped putting back the original (and how-fixed) Tyre.What impressed me was not that he helped me because anyone will help if I asked them, but rather his quick and proactive thinking, combined with his experience in doing the work. For me this was the true definition of service excellence in hospitality. Throughout the stay I also notice that the service excellence standards for all team members are really high. Well done Chanti for having such a standard. I enjoyed my stay and will definitely recommend this hotel to anyone needing to stay in Semarang.

The parking space is rather small, but with a helpful team of security/valet, this is actually a non-issue.

Good location and ambient of the hotel little same as Tentrem Hotel

The entrance to the hotel is so bad ??

Great location. Clean. Great staff. Good breakfast

Room just a bit small. But still ok

I was impressed by hotel Chanti. When I book the room, I'm a bit worry because they do have smoking floor, and I'm sensitive of cigarette smell. So I'm afraid that the air circulation will not so good, that my room will have cigarette smell too even though I book non-smoking room. But it was clean, and I didn't smell cigarette at all in my room. Bed is comfortable. And breakfast is really fabulous, I really enjoy my breakfast time at Chanti Hotel. Lots of variety, and attentive staff.

At Barcha (bar / restaurant on the Lobby floor, opposite the reception), they provide an indoor smoking area that is not separated by walls or enclosed in a designated room. As a non-smoker, I found the smell very disturbing. Even though there were two air purifiers placed in the area—and I chose a table close to one of them—the cigarette smoke was still very noticeable and unpleasant. I hope the management considers creating a properly enclosed smoking room to ensure a more comfortable experience for non-smoking guests too.

The room is quite comfortable. The lounge is comforting with great service from the staff

The breakfast though not as good as it was the last time we were there. However, the staff are very helpful. I only caught one name Maria but all the crews at breakfast were doing great job

Clean & good room.Excellent breakfast.Located at the strategic place clote to city center.

Location, clean, breakfast, rate

International hotel but of good quality. Clean room with nice view on Semarang. The breakfast was top quality (one of the best we had) with excellent service.

Inadequate customer service, no special situation plan, and no empathy for guests' needs

Hello, we mistakenly thought that Hotel Chanti Managed by TENTREM Hotel Management Indonesia (and there was only this one on booking) and Hotel Tentrem were the same hotel, so we booked 5 rooms. Later we found out that you are not the same hotel, so we applied for a refund, but the hotel refused. We used a credit card to guarantee the reservation in advance, but I don’t know why the payment was automatically successful at the first time. I understand your cancellation policy, but I read the wrong hotel, the names of the two hotels are too similar. You are from the same hotel group, I hope you can understand and help me apply for a refund as appropriate. In addition, we successfully checked into Hotel Tentrem at the same time. Thank you.

the location was fine because not far from mall that we can eat or drink coffee by the mall. the hotel don’t have a proper lobby hotel as usual, we have to out from the car in drop off which is not same level as lobby. Is not proper as 4 stars hotel. The staff very helpfull and friendly.

They claimed as 4 star hotel, but the facilities in room very poorly as a budget hotel. We stayed many hotels in Indonesia, event 3 stars hotel has a proper wardrobe - by this hotel, only a place to hang the clothes which i have ever seen by budget hotel. the door of hotel is very cheapy. with the same price, other hotel in Semarang were good.

Breakfast

No Spa open; no alcohol (beer, wine), no dinner

.The location is good and close to the queen city mall and in the centre of Semarang.

The deluxe room has no view at all facing the other side of the hotel wing and dark. The noise from the mosque call to prayer can be heard every morning disrupting my sleep

Clean, good breakfast, friendly staff, close to shopping mall

the room smells a little damp

Staff are super friendly. Room is cleaned properly. Traditional supplies for mini bar.

The entrance going through car park.

The food

The room stinks because of the carpet smell and the size is small.

room ok, bed fine, breakfast fine, staff are friendly

1. very bad smells from the towels2. Very noisy from nearby mosque (?) in early morning (2-4 am)

It’s centrally located in the city and a beautiful lobby. Bed is comfortable and large. After checkout we forgot something in our room. While we were waiting for the car they called down to the doorman and brought it to us, nicely packed. This is unfortunately where the positive review ends.

This hotel was disappointing from beginning to end. Especially considering it’s a 4* hotel. The staff speak poor English, the rooms are old/outdated and with cheap wallpaper on the walls through which the glue is coming out. Bathroom is too small to use at the same time, including the toilet. On our first morning around 9 the front desk called very rudely asking us when we’d leave the room because they want to clean it. We’ve travelled around the world and stayed in many different hotels but this was a new one. Staff say they speak English (which to an extent they do) but they definitely don’t understand it. Breakfast is adequate but not really continental. Even though Semarang is a very touristic city the hotel is not international-oriented. Swimming pool (area) was fine but small and dirty. There were dirty glasses and filled ashtray from what I assume the night before. Even though a staff member walked by for inspection he didn’t clean it and just walked away again.

Friendly staff. Nice traditional breakfast.Good value.

We don't like the desserts. Need more local kue².The western cakes are just not appealing.Not really good going to a lobby from the carpark

Great rooms with comfy bed, friendly and helpful staff, and great location (20 mins walk from the old town)

Weird that the way to get into the hotel is through a car parking garage. Not the grand entrance exactly when one has to squeeze through the queuing cars and their fumes in the closed garage